Security Camera & Surveillance System Support Forum Forum: IP Camera Support

Security Camera & Surveillance System Support Forum Forum: IP Camera Support - Recent Topics http://videos.cctvcamerapros.com/support/ Security Camera & Surveillance System Support Forum en Sat, 13 Mar 2010 11:03:52 +0000 Mike on "DLink DCS900 Camera IP Software Support" http://videos.cctvcamerapros.com/support/topic/dlink-dcs900-camera-ip-software-support#post-719 Tue, 09 Mar 2010 22:16:07 +0000 Mike 719@http://videos.cctvcamerapros.com/support/ That camera is compatible with NUUO IP camera software: <a href="http://www.cctvcamerapros.com/NUUO-IP-Camera-Software-s/297.htm" rel="nofollow">http://www.cctvcamerapros.com/NUUO-IP-Camera-Software-s/297.htm</a>. The email alert software works really well in NUUO also. Customer Support: You can watch some videos of NUUOs capabilities here: <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos" rel="nofollow">http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos</a> DLink Camera Customer: We are getting false positives with the DLink software, do you think it is the camera or the software? Customer Support: It is likely the software is too sensitive. DLink Camera Customer: So for the one camera we could use SCB IP+ 01 NUUO IP Camera Software Customer Support: that is correct. DLink Camera Customer: It would run off the PC and record to the hard drive? Customer Support: correct DLink Camera Customer: Provide motion detection recording on a set scheduleSend out email alerts when motion is detected after hours? Include snapshots of the detected motion in the email alerts? Provide a web interface to view the camera over a browser? DLink Camera Customer: Does it do these things? Customer Support: yes it does all of those things. Customer Support: Do you have an outgoing mail server (SMTP) that you can use? DLink Camera Customer: Is there a trial or demo version of the software? DLink Camera Customer: Yes we have an internal Exchange server Customer Support: ok. Yes, there is a trial version. You can download the NUUO IP camera software trial here: <a href="http://videos.cctvcamerapros.com/downloads/NUUO/NUUO-Trial-3.2.16.zip" rel="nofollow">http://videos.cctvcamerapros.com/downloads/NUUO/NUUO-Trial-3.2.16.zip</a> DLink Camera Customer: Ok, so we currently have the DCS900 camera installed and working. We would just need to purchase this software and install it on a PC that is on the same subnet? Customer Support: yes, that is correct. DLink Camera Customer: There is nothing else to purchase to make it happen? Customer Support: If you have a computer already, you just need the <a href="http://www.cctvcamerapros.com/NUUO-IP-Camera-Software-s/297.htm">NUUO NVR software</a>. DLink Camera Customer: Great, thanks for the information. Customer Support: There is nothing else to purchase. Let us know if we can help further. Your welcome for the info. Mike on "IP Camera Remote Recording" http://videos.cctvcamerapros.com/support/topic/ip-camera-remote-recording#post-212 Tue, 12 Jan 2010 17:36:38 +0000 Mike 212@http://videos.cctvcamerapros.com/support/ An installation partner recently contacted us with the following question regarding remote IP camera recording: We have a client that wants to install 2 surveillance systems using IP cameras. This is a car repair shop. They are looking for a system that will provide coverage for the following: 1 Outdoor Camera to cover parking lot 1 Indoor Camera for the office 4 indoor cameras for We want the ability to expand to additional cameras in the future. Features to include: full time recording during business hours motion recording during non business hours. alerts if motion is detected during off hours. Cabling distances can exceed 300’. We will most likely power the cameras at their location. This client has a second location. Is it possible to install an IP based system that allows the 2nd location to just have the IP cameras and have them connect over the internet to the main system? There will be a an estimated 4 cameras at the 2nd location. CCTV Camera Pros response: The challenge for remote recording of IP cameras is the limitation of available bandwidth. The typical DSL Internet connection has an has an upload speed of between 256KB and 512KB per second upload speed. The typical cable Internet connection upload speed is between 512KB and 2MB per second. It takes about 1MB per second upload speed to transmit an IP camera at 12 frames per second using 640 x 480 VGA resolution. As you can see it is just not realistic from a bandwidth speed standpoint unless the customer wants to record at a very slow frame rate and/or smaller resolution. The second issue is reliability. If the Internet connection goes down on either end, so does the recording. Al that being said, CCTV Camera Pros does not recommend recording IP cameras remotely over the Internet unless there is a very reliable and very fast Internet connection available on both the camera location and recorder location. Please let me know if you want to discuss further or need anything else. chrish on "IP Camera Capabilities - Facial Recognition" http://videos.cctvcamerapros.com/support/topic/ip-camera-capabilities-facial-recognition#post-183 Mon, 14 Dec 2009 14:24:26 +0000 chrish 183@http://videos.cctvcamerapros.com/support/ <blockquote>I’m considering a security camera system for my home and hope you will help. I want cameras with enough “resolution?” so that I can recognize / identify someone at 30-40 ft. Most of the small system I’ve seen for home use are “useless” in that the resolution is so poor at a distance you can’t see faces just blurry figures. I doubt anyone with bad intentions will walk up and look in the camera at 3-4 ft. What type of outdoor cameras should I be considering.</blockquote> Thank You, Joe & Barbie R. Mike on "Zavio IP Camera Installation on Mac" http://videos.cctvcamerapros.com/support/topic/zavio-ip-camera-installation-on-mac#post-213 Thu, 14 Jan 2010 18:30:42 +0000 Mike 213@http://videos.cctvcamerapros.com/support/ The installation software included on the CD, including the intelligent IP installer, that comes with Zavio IP cameras is for Windows only, but Zavio IP cameras work with Mac computers using the Safari web browser. So, many of CCTV Camera Pros Mac customers run into trouble when trying to install a new Zavio camera and they only have MACs and no PCs available to work from. CCTV Camera Pros has tested and documented the following setup process for Zavio cameras when using a MAC computer. <ol type="1"><li>Instead of using the IP installer that ships with the Zavio cameras, download and install the following IP installer program on your MAC: <a href="http://download.cnet.com/IP-Scanner/3000-2648_4-50848.html">IP scanner for MAC</a>. The program needs to be downloaded, unzipped and installed. Note: This program is free to use on small networks and will only display up to 6 IP devices discovered on your network.</li><li>Once the MAC IP scanner is installed on your MAC, open the application and click the start button in the lower right hand corner of the screen.</li><li>The IP scanner will begin scanning your network for IP devices. When your Zavio camera is found, you will notice that a device is found that starts with the name "Zavio-". Make note of the IP adddress assigned to the camera.</li><li>Open the Safari web browser, and type in the IP address you noted above in the address / URL field and press return / enter. As the camera screen loads, you may be prompt to download a java applet. Confirm that it is OK to download.</li><li>Once the screen fully loads, you should see a live view of the IP camera as well as access to all of the camera settings and controls menu on the left side of the screen.</li> </ol> Please post any questions about installing Zavio IP cameras using a MAC to this forum thread. Thanks. -Mike JCHaldas on "Zavio Camera "Can't Load Database" Error" http://videos.cctvcamerapros.com/support/topic/zavio-camera-cant-load-database-error#post-180 Tue, 08 Dec 2009 23:19:08 +0000 JCHaldas 180@http://videos.cctvcamerapros.com/support/ We recently had a customer that was having a problem with the Zavio Camera Software, He was getting an error "Cant Load Database" Solution: Turning off UAC on Windows Vista 1.) Go to Vista's [Control Panel] 2.) Click on [User Accounts] 3.) Click on [User Accounts] 4.) Click on [Turn User Account Control on or off] 5.) Click to deselect the [Turn User Account Control on or off] box to turn off UAC 6.) Click on [OK] and restart Windows to complete the new setting Mike on "Vivotek Direct Video Stream Access" http://videos.cctvcamerapros.com/support/topic/vivotek-direct-video-stream-access#post-144 Thu, 29 Oct 2009 21:50:33 +0000 Mike 144@http://videos.cctvcamerapros.com/support/ Vivotek Support, We have a customer that is developing an application for video using Microsoft Silverlight media player. He was asking CCTV Camera Pros if Vivotek cameras are compatible with Microsoft silverlight media player and/or if they had access to the raw video stream of Vivotek 7000 series cameras. Can you please help us shed some light on this subject? Thanks. -Mike Mike on "Wireless Security Cameras for iPhone" http://videos.cctvcamerapros.com/support/topic/wireless-security-cameras-for-iphone#post-117 Fri, 25 Sep 2009 15:42:32 +0000 Mike 117@http://videos.cctvcamerapros.com/support/ A customer recently made the following inquiry to CCTV Camera Pros: Do you have any setup that has 4 wireless cameras, with I/R night vision that I could see on my iphone? Here is CCTV Camera Pros response: Justin, If you also want to record the video from the cameras, you can use this system: <a href="http://www.cctvcamerapros.com/Network-Security-Camera-System-p/ip-sysm4zo.htm" rel="nofollow">http://www.cctvcamerapros.com/Network-Security-Camera-System-p/ip-sysm4zo.htm</a> I can not advertise the price, but if you call me for a quote, I can give you a better price on that system that what is advertised on the website. If you want to make any of the cameras wireless, you can use this add-on wireless camera system to do so: <a href="http://www.cctvcamerapros.com/Wireless-Security-Camera-System-p/wifi-en95610.htm" rel="nofollow">http://www.cctvcamerapros.com/Wireless-Security-Camera-System-p/wifi-en95610.htm</a> If you do not need to do recording and you just want to access the cameras remotely from your iphone, then you do not need the NVR that comes with the IP camera system that I linked to above. Please let us know if you have any other questions. Sincerely. -Mike Mike on "Vivotek SD7151 PTZ Zoom Capability" http://videos.cctvcamerapros.com/support/topic/vivotek-sd7151-ptz-zoom-capability#post-104 Thu, 10 Sep 2009 18:07:58 +0000 Mike 104@http://videos.cctvcamerapros.com/support/ Vivotek Support, Can you please help us to answer this question from our customer? The customer is asking for an explanation of how far the 18x optical zoom will zoom in using the SD7151 PTZ camera. He is looking for a number in distance using feet. Thank You. -Mike Mike on "iphone Security Camera Support Questions" http://videos.cctvcamerapros.com/support/topic/iphone-security-camera-support-questions#post-96 Thu, 03 Sep 2009 15:14:53 +0000 Mike 96@http://videos.cctvcamerapros.com/support/ A customer emailed us with the following questions related to the iPhone surveillance & security camera systems that we are promoting: <ol type="1"><li>This can be wired directly to a router? Or a number of them to a router. Answer: Yes, the IP cameras are wired directly to a router or network switch and yes you can connect multiple IP cameras to a router or switch</li><li>Also will the wireless IP camera work with this that comes up on the same page. Yes, this wireless camera has been tested are works great: <a href="http://www.cctvcamerapros.com/Wireless-IP-Camera-p/zavio-f312a.htm" rel="nofollow">http://www.cctvcamerapros.com/Wireless-IP-Camera-p/zavio-f312a.htm</a></li><li>I assume this will also work with IP camera system. It depends on which system. Some of the systems do not directly support remote login with the iphone, but you can still access the camera directly (outside of the recorder) to see a live image from the iphone.</li><li>Is there anyway to use a mac computer with this software as the recording media and have the cameras go hardwired into a router or wireless router. Unfortunately, you can not use a MAC with the recording software, but you can view the cameras from a MAC in the safari web browser</li> </ol> Please post any follow up questions related to iphone surveillance camera viewing to this forum topic. Thanks. -Mike Mike on "Can Arecont Megapixel Cameras use IR Illuminators?" http://videos.cctvcamerapros.com/support/topic/can-arecont-megapixel-cameras-use-ir-illuminators#post-84 Mon, 24 Aug 2009 16:30:46 +0000 Mike 84@http://videos.cctvcamerapros.com/support/ Arecont Vision Support, Recently we had a customer ask us if the Arecont <a href="http://www.cctvcamerapros.com/Megapixel-IP-Cameras-s/343.htm">Megapixel IP cameras</a> that we supply can work with IR illuminators and infrared camera housings. If so, they also want to know if there is an output from the camera that can trigger the IR illuminators in an infrared housing to turn on when the camera switches to night mode (when the IR-cut filter engages). Specifically the day night models that we need to know if they work with IR or not are: <ul><li>AV1305-DN</li><li>AV1300-DN</li><li>AV3105-DN</li><li>AV5105-DN</li><li>AV2100-DN</li><li>AV5100-DN</li><li>AV3100-DN</li><li>AV2105-DN</li><li>AV3130</li> </ul> Thank You. Mike on "Vivotek IP7161 Megapixel Camera" http://videos.cctvcamerapros.com/support/topic/vivotek-ip7161-megapixel-camera#post-72 Tue, 18 Aug 2009 18:34:40 +0000 Mike 72@http://videos.cctvcamerapros.com/support/ Vivotek Support, A customer of ours recently contacted us and is interested in purchasing a Vivotek IP7161 2 megapixel camera. Their questions are in regards to the camera's night vision capability and operation. <ol type="1"><li>What exactly does removable IR-cut Filter for Day & Night Function mean? Does this mean that the IR cut filter automatically and mechanically moves into place when the light level goes below a certain level? or does it mean that the IR cut filter can manually be removed or added to adjust how well the camera performs in low light?</li><li>Can the IP7161 camera be used with IR illuminators effectively like you can with day night CCTV cameras?</li> </ol> Please post the reply to this message forum. Thanks. -Mike admin on "IP Cameras using too much bandwidth" http://videos.cctvcamerapros.com/support/topic/ip-cameras-using-too-much-bandwidth#post-27 Wed, 22 Jul 2009 16:15:29 +0000 admin 27@http://videos.cctvcamerapros.com/support/ A customer of CCTV Camera Pros contacted us with the following question: Our IP cameras are using to much network bandwidth and I would like to setup a standalone configuration using a PC with two network cards and a standalone router with no wan connection. <ol type="1"><li>Is this possible?</li><li>Is the second nic connected by a cross over cable or straight thru to the router?</li> </ol>