http://videos.cctvcamerapros.com/support/ Security Camera & Surveillance System Support Forum en Thu, 11 Mar 2010 19:52:19 +0000 http://videos.cctvcamerapros.com/support/topic/getting-errors-when-remote-in#post-722 Thu, 11 Mar 2010 06:39:26 +0000 wh_hsn 722@http://videos.cctvcamerapros.com/support/ <p>Hi Mike,</p> <p>I have a NUUO NVR mini 2040 &amp; I have done the port setup correctly but I still get the same error as Jamie!</p> <p>What is this error exactly?<br /> Any suggestions on fixing it?</p> <p>Thanks for your support,<br /> WH </p> http://videos.cctvcamerapros.com/support/topic/nuuo-vs-geovision-dvr-cards#post-186 Wed, 16 Dec 2009 21:45:47 +0000 Mike 186@http://videos.cctvcamerapros.com/support/ <p>A customer recently contacted us with the following questions. Our answers are inline with the message:</p> <p>Thank you for contacting CCTV Camera Pros. Please see answers to your questions below:</p> <p> We currently have a JPEG2000 stand alone 16 camera DVR. We’ve picked out a nice rack mount server that we’d like to install a DVR card in to replace the JPEG2000. I see NUUO and Geovision, any major differences with them? </p> <p>They both support the same major features. NUUO is compatible with many more brand of IP cameras if you ever plan on using any IP cameras in your system. NUUO is also a little more flexible in supporting multiple cards on a single system.</p> <p> We were looking at the GV-1240-16. I noticed the GV-1240-16 comes with Geovision version 8 software. Does that include some remote viewing capabilities? </p> <p>Yes, both NUUO and Geovision are able to be remotely viewed from either Internet explorer or from the remote viewing client included on the CD.</p> <p> Looks like there’s separate CMS software for both NUOO and Geovision.</p> <p>That is correct, both include CMS.</p> <p> For storage with either card, does it require a single drive or RAID array, or can we configure it to record onto multiple local drives? </p> <p>Yes, either systems can record to one or multiple drives and both NUUO and Geovision support RAID because they are built in Windows which supports RAID.</p> <p> And would should we not use the OS drive for recording? </p> <p>Correct, we always recommend not using the OS drive for video storage.</p> <p> Is there an easy formula for figuring how much history we can record before overwriting? </p> <p>Here is a link to a calculator for NUUO:<br /> <a href="http://support.nuuo.com/calculator/" rel="nofollow">http://support.nuuo.com/calculator/</a></p> <p>I apologize that I do not have one for Geovision.</p> <p> We’d like to get the best quality but still be able to save a reasonable amount, might end up with 4GB in storage but can easily add more if needed.</p> <p> Just looking to make sense of this so I can comfortably make a recommendation, both seem to be about the same price.</p> <p>I understand. Please let us know if we can help further. Also here is a link to some useful NUUO videos if you have time to take a look.</p> <p><a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos" rel="nofollow">http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos</a></p> <p>Sincerely.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/nuuo-surveillance-software-ssl-support#post-165 Thu, 19 Nov 2009 11:50:16 +0000 Mike 165@http://videos.cctvcamerapros.com/support/ <p>An customer interested in a surveillance system consisting of a 4 channel <a href="http://www.cctvcamerapros.com/Network-Video-Recorder-s/299.htm">NUUO NVRmini stand alone network video recorder</a> and a few <a href="http://www.cctvcamerapros.com/Wireless-IP-Camera-p/zavio-f312a.htm">Zavio F312A wireless IP cameras</a> asked us the following question:</p> <p>Do NUUO surveillance systems support SSL for encrypted login when you access remotely over the Internet from a web browser?</p> <p>NUUO technical support had the following answer:</p> <p>The NVRmini can support SSL for login if you are using IE browser because the login interface of web browser on NVRmini is “https”.</p> <p>If you use NUUO remote live viewer and remote playback application instead of Internet explorer, the NVRmini can’t support SSL for login. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-surveillance-smart-phone-support#post-147 Mon, 02 Nov 2009 18:47:51 +0000 nuuo.service 147@http://videos.cctvcamerapros.com/support/ <p>There are two ways to use mobile phones to view video remotely with the current version.</p> <p>1.)Using PDA/smart phone viewer which runs on Windows Mobile (5.0 and 6.0) to access live streaming from the main console, the required resolution is 240x320.</p> <p>Please refer to the link for supported mobile phones, <a href="http://support.nuuo.com/mediawiki/index.php/Supported_mobile_phones" rel="nofollow">http://support.nuuo.com/mediawiki/index.php/Supported_mobile_phones</a></p> <p>2.)Using general mobile phone (3GPP). Accessing live streaming by the mobile phones that support RTSP (usually running on Symbian OS).</p> <p>Please refer to the link for 3GPP device setup, <a href="http://support.nuuo.com/mediawiki/index.php/3GPP_device_setup" rel="nofollow">http://support.nuuo.com/mediawiki/index.php/3GPP_device_setup</a></p> <p>Support for iPhone will be coming out with version 3.3, which is targeted to be released in Q1 2010.</p> <p>Albert<br /> NUUO Tech Support </p> http://videos.cctvcamerapros.com/support/topic/nuuo-surveillance-smart-phone-support#post-146 Mon, 02 Nov 2009 12:29:06 +0000 Mike 146@http://videos.cctvcamerapros.com/support/ <p>NUUO Support,</p> <p>We read that the newer versions of NUUO surveillance software can support mobile viewing. Can you please let us know if there is a list of the smart phones that are compatible with the NUUO NVR / DVR surveillance systems? Is there a certain operating system that is required to be on the phones?</p> <p>Please provide as much information as possible so that customers can choose the right windows smart phones to work with NUUO.</p> <p>Thank You.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/scb-1004-audio-recording#post-133 Tue, 20 Oct 2009 12:25:14 +0000 acrossnt 133@http://videos.cctvcamerapros.com/support/ <p>all work fine,</p> <p>thank you.</p> <p>Toni. </p> http://videos.cctvcamerapros.com/support/topic/scb-1004-audio-recording#post-132 Tue, 20 Oct 2009 12:04:02 +0000 Mike 132@http://videos.cctvcamerapros.com/support/ <p>Toni,</p> <p>Thank You for posting to the surveillance forum. Yes, the SCB-1004 supports one channel of audio recording. CCTV Camera Pros has documented how to setup audio surveillance recording in the NUUO software. You can find step by step instructions here: <a href="http://www.cctvcamerapros.com/Audio-Surveillance-Recording-s/353.htm">audio surveillance recording</a>. Please post any follow up questions that you have to the support forum.</p> <p>Thank You.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/scb-1004-audio-recording#post-131 Tue, 20 Oct 2009 11:13:03 +0000 acrossnt 131@http://videos.cctvcamerapros.com/support/ <p>Is it possible to record audio surveillance with the NUUO SCB-1004 DVR card? At this time, I can only have audio preview. The recording is not working.</p> <p>Thanks for your help.<br /> Toni </p> http://videos.cctvcamerapros.com/support/topic/nuuo-scb-1004-question#post-127 Tue, 13 Oct 2009 03:17:35 +0000 nuuo.service 127@http://videos.cctvcamerapros.com/support/ <p>Hello Mike,</p> <p>This port is useless now.<br /> It used to be prepared for a remote control sensor, however, we removed this feature from the specifications for SCB-1000 series card.</p> <p>Thank you!</p> <p>Vito Kuo/ NUUO technical support department </p> http://videos.cctvcamerapros.com/support/topic/nuuo-scb-1004-question#post-126 Mon, 12 Oct 2009 15:06:57 +0000 Mike 126@http://videos.cctvcamerapros.com/support/ <p>NUUO Support,</p> <p>A customer contacted us today and asked us what the additional input / output port is used for on the NUUO SCB-1004 surveillance DVR card. Please see the below picture to see what we are talking about.</p> <p><img src="http://videos.cctvcamerapros.com/images/NUUO/NUUO-DVR-Card-SCB-1004.jpg"> </p> http://videos.cctvcamerapros.com/support/topic/surveillance-dvr-card-software#post-125 Fri, 09 Oct 2009 13:57:07 +0000 Mike 125@http://videos.cctvcamerapros.com/support/ <p>A customer contacted CCTV Camera Pros via email with the following inquiry:</p> <p>&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;<br /> We have an old Linux dvr system who Hard drive is defective. We don&#39;t have any support for that system. However, the CCTV video cameras and capture cards still work. We need your advise on what software (windows XP based) that we can use for video surveillance and recording etc.</p> <p>The cards are CCTV with conexant Fusion 878A chipset.</p> <p>Kindly advise if you have compatible software that will work with these cards and what would be the cost.<br /> &lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;</p> <p>99% of the time surveillance software will only work with the DVR cards that is produced by the same manufacturer and is not sold separately. This is the case with the 2 DVR card lines that CCTV Camera Pros distributes, whcih is NUUO and Geovision. You can find additional information, PC requirements, and software feature information on the following pages for NUUO and Geovision DVR cards:</p> <p><a href="http://www.cctvcamerapros.com/NUUO-DVR-Cards-s/298.htm" rel="nofollow">http://www.cctvcamerapros.com/NUUO-DVR-Cards-s/298.htm</a><br /> <a href="http://www.cctvcamerapros.com/Geovision-DVR-Cards-s/27.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-DVR-Cards-s/27.htm</a></p> <p>Both products are excellent and highly recommended and supported by CCTV Camera Pros. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-remote-ptz-camera-joystick-controls#post-122 Mon, 05 Oct 2009 16:45:45 +0000 Mike 122@http://videos.cctvcamerapros.com/support/ <p>A customer contacted us today with the following question:</p> <p>I would like to install a 16 channel IP camera system using <a href="http://www.cctvcamerapros.com/NUUO-IP-Camera-Software-s/297.htm">NUUO IP camera software</a>. I want all of the cameras to be <a href="http://www.cctvcamerapros.com/PTZ-Security-Cameras-s/45.htm">PTZ cameras</a>. I understand that I can control these cameras from remotely over the network or internet using the on screen controls build into the Internet explorer user interface, but we were wondering if you can use a joystick from the remote PCs to control the PTZ cameras.</p> <p>CCTV Camera Pros contacted <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm">NUUO surveillance</a> support and they told us that starting with NUUO 3.2 software, that it is possible to control PTZ cameras from remote PCs. </p> http://videos.cctvcamerapros.com/support/topic/using-an-external-hdd-for-recorded-video#post-114 Tue, 22 Sep 2009 15:59:58 +0000 ChrisH311 114@http://videos.cctvcamerapros.com/support/ <p><strong>Question:</strong> Is it possible to connect an external hard drive (HDD) to a NUUO PC-based DVR, use it to record your surveillance video and then simply move the drive to another computer to view the recorded playback?</p> <p><strong>Answer:</strong> Yes this is possible, but you would first have to download the free trial version of the NUUO Surveillance Software on the secondary computer. <strong>You will not be able to download the same version because you must have a NUUO DVR capture card installed on the computer.</strong> Once you have downloaded the free version, connect your external HDD to the primary computer and follow these steps:</p> <p>1. Open the NUUO Main Console<br /> 2. Go to Config &gt; Setting<br /> 3. Click the &quot;General&quot; tab to view the directory (file path) in which NUUO is storing the recorded video files<br /> 4. Change the directory to point to your external HDD</p> <p>Your NUUO surveillance system will now record to the external hard drive you have specified and you can move the drive freely between the two computers. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-facial-recognition-support#post-108 Mon, 14 Sep 2009 16:37:10 +0000 nuuo.service 108@http://videos.cctvcamerapros.com/support/ <p>Hello Mike,</p> <p>So far we don&#39;t support it and have any plan on it. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-facial-recognition-support#post-107 Mon, 14 Sep 2009 14:37:58 +0000 Mike 107@http://videos.cctvcamerapros.com/support/ <p>NUUO Support,</p> <p>A customer contacted us and was asking if NUUO has facial recognition support similar to Geovision. Can you please let us know.</p> <p>Thanks.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/safari-browser-compatibility-with-nuuo-nvr#post-95 Thu, 03 Sep 2009 02:45:49 +0000 nuuo.service 95@http://videos.cctvcamerapros.com/support/ <p>Hello Mike,</p> <p>So far nuuo only supports Windows Internet Explorer.Safari, Firefox and other browsers are not supported yet. </p> http://videos.cctvcamerapros.com/support/topic/safari-browser-compatibility-with-nuuo-nvr#post-94 Wed, 02 Sep 2009 21:57:02 +0000 Mike 94@http://videos.cctvcamerapros.com/support/ <p>Nuuo Support,</p> <p>Can customers manage the NUUO NVR mini using a MAC through the safari web browser?</p> <p>Please post reply to let us know.</p> <p>Thanks.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/nuuo-convert-dongle-to-sn-license-for-ip-software#post-89 Tue, 25 Aug 2009 18:42:11 +0000 nuuo.service 89@http://videos.cctvcamerapros.com/support/ <p>Hello mike,</p> <p>Please refer below link for how to activate the IP license from a dongle.<br /> <a href="http://support.nuuo.com/mediawiki/index.php/Online_License#Activate_from_a_dongle" rel="nofollow">http://support.nuuo.com/mediawiki/index.php/Online_License#Activate_from_a_dongle</a></p> <p>After that, you will get a SN (serial number) in license management tool. Please do remember to write down the SN to be in case. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-convert-dongle-to-sn-license-for-ip-software#post-88 Tue, 25 Aug 2009 17:05:13 +0000 Mike 88@http://videos.cctvcamerapros.com/support/ <p>NUUO Support,</p> <p>We are in the process of updating our NUUO technical support server with the latest NUUO software version, NUUO 3.20. We have a hybrid system with a NUUO SCB-5016 card and a 4 channel SCB-IP+04 license dongle.</p> <p>We uninstalled the old version of NUUO and ran the autorun 3.20 version and everything went OK so far. When we try to start the main console we get a message that says &quot;Please convert dongle to SN license and restart H.264 hybrid system&quot;.</p> <p>Can you please help us to document the instructions to convert the dongle to SN license? I assumed that the license was the # on the dongle, but that did not work. Please let us know.</p> <p>Thanks.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/nuuo-4016-card-video-playback-stopped-working#post-81 Thu, 20 Aug 2009 15:30:25 +0000 Mike 81@http://videos.cctvcamerapros.com/support/ <p>This customer is going to run nsinfo32 on his system and email us the hardware configuration. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-4016-card-video-playback-stopped-working#post-80 Thu, 20 Aug 2009 15:29:50 +0000 Mike 80@http://videos.cctvcamerapros.com/support/ <p>NUUO Support,</p> <p>We had the following support chat this morning with a customer that purchased a NUUO 4016 card from us:</p> <p>simon:<br /> I have the Nuuo 4016 Pci, I cant get playback to work. Operating software xp sp3. It used to work. Is it possible that one of windows updates is not compatible with the Nuuo sofware?</p> <p>Customer Support:<br /> Hi Simon. It is possible. Did you just run an update? Where any other changes made on the PC like other new software installed?</p> <p>simon:<br /> No I did not install any software. The update happen about 2 weeks ago, but i did not use the playback until now.</p> <p>Customer Support:<br /> OK. I will need to get a list of the hardware that you used to build the PC.</p> <p>Customer Support:<br /> I am going to open up a case on our forum right now. I will send you instructions on how to get all of your system information to add to the case and I will ask NUUO support to help. Did you make sure that your system met all of the hardware compatibility requirements when you built the PC?</p> <p>simon:<br /> Yes, and everything worked fine for a while. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-nvrmini-how-many-remote-viewers-supported#post-78 Wed, 19 Aug 2009 17:23:52 +0000 nuuo.service 78@http://videos.cctvcamerapros.com/support/ <p>Hello Mike,</p> <p>1.)The maximum connections of live streaming: 32<br /> (When setting Maximum Connections in Live Streaming Server<br /> settings, 1 connection means that only 1 user can connect to only 1 camera. If the maximum connections value is set to 16, and each user connects to 4 cameras, the allowed connections per user will become 4, rather than 16.)<br /> The maximum connections of remote playback user: 8</p> <p>where to set: mini settings page-&gt;network setup-&gt;network service-&gt;live view &amp; playback service<br /> (User manual page 45)</p> <p>2.)Suere,you can limit the privilege to access certain of users.</p> <p>where to set: mini settings page-&gt;management-&gt;user management-&gt;create new users<br /> (User manuel page 47) </p> http://videos.cctvcamerapros.com/support/topic/nuuo-nvrmini-firmware-download-upgrade-instructions#post-77 Wed, 19 Aug 2009 17:14:03 +0000 nuuo.service 77@http://videos.cctvcamerapros.com/support/ <p>Hello Mike,</p> <p>To upgrade from 1.0 to 2.1, the procedure must be 1.0-&gt;1.2-&gt;1.3-&gt;2.1. You will need to download three files to upgrade.<br /> Below are the links to download the three files:<br /> 1.0-&gt;1.2:<br /> <a href="ftp://nvrmini:nuuo@nuuo.dnsalias.com/NVRmini%20NV2040%20official%20release%20v1.2/nv2040_OS010409_1.2.1247.upg" rel="nofollow">ftp://nvrmini:nuuo@nuuo.dnsalias.com/NVRmini%20NV2040%20official%20release%20v1.2/nv2040_OS010409_1.2.1247.upg</a></p> <p>1.2-&gt;1.3:<br /> <a href="ftp://nvrmini:nuuo@nuuo.dnsalias.com/NVRmini%20NV2040%20official%20release%20v1.3/nv2040_OS010501_1.3.1459.upg" rel="nofollow">ftp://nvrmini:nuuo@nuuo.dnsalias.com/NVRmini%20NV2040%20official%20release%20v1.3/nv2040_OS010501_1.3.1459.upg</a></p> <p>1.3-&gt;2.1:<br /> <a href="ftp://nvrmini:nuuo@nuuo.dnsalias.com/NVRmini%20NV2040%20official%20release%20v2.1/nv2040_OS010507p1_2.1.1890.upg" rel="nofollow">ftp://nvrmini:nuuo@nuuo.dnsalias.com/NVRmini%20NV2040%20official%20release%20v2.1/nv2040_OS010507p1_2.1.1890.upg</a> </p> http://videos.cctvcamerapros.com/support/topic/nuuo-nvrmini-firmware-download-upgrade-instructions#post-75 Wed, 19 Aug 2009 15:48:11 +0000 Mike 75@http://videos.cctvcamerapros.com/support/ <p>NUUO Support,</p> <p>We are about to upgrade the firmware of a NUUO NV-2040 for our installation partner. The current version of firmware on the NUUO NVR mini that we are about to upgrade is 1.03. We want to upgrade to the latest version, which looks like it is version 2.0 on the NUUO wiki. The firmware installation instructions make it seem like you can not upgrade directly from 1.03 to 2.0. It looks like you have to first be in firmware version 1.3 to upgrade to firmware 2.0.</p> <p>So our question is, do we first nee to upgrade the firmware of the NVRmini to version 1.3 before we upgrade to 2.0?</p> <p>Thanks for the support.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/nuuo-nvrmini-how-many-remote-viewers-supported#post-74 Wed, 19 Aug 2009 11:27:53 +0000 Mike 74@http://videos.cctvcamerapros.com/support/ <p>NUUO Support,</p> <p>A customer recently contacted us and asked the following questions:</p> <p>1) How many users can be logged into the <a href="http://www.cctvcamerapros.com/Network-Video-Recorder-s/299.htm">NUUO NVRmini</a> remotely over the Internet at the same time? We already explained the limitation of bandwidth and how much would be required based on number of cameras, resolution, frame rate, etc., but is there a limitation to the # of users that can log in to the NVR?</p> <p>2) Can certain users be limnited only to being able to view certain IP cameras on the system?</p> <p>Thanks for your help as always.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/dual-monitor-support#post-68 Mon, 17 Aug 2009 17:21:56 +0000 nuuo.service 68@http://videos.cctvcamerapros.com/support/ <p>Hello Mike,</p> <p>As to dual monitor issue, we are working on launching 6000 card to replace 5000 card - it supports 30 fps at CIF or 7.5 fps at D1 recording and is able to display analog cameras on secondary monitor.</p> <p>As to TV-out issue, we are going to launch 7100 card to support TV out for more flexible installation. There will be two models to support 2 TV-out or 4 TV-out.</p> <p>We target to release above new products on Nov 2009. I will keep you updated about the status. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-auto-ptz-patrol-support#post-67 Mon, 17 Aug 2009 17:16:08 +0000 Mike 67@http://videos.cctvcamerapros.com/support/ <p>A customer recently contacted us to ask if their IP based PTZ camera could be configured by the NUUO software to go on an auto patrol where is would continuously go to preset locations over and over. Their camera does not support this, so they want to use the NUUO software to program the auto patrol function.</p> <p>NUUO support responded that this was supported by configuring the preset points within the NUUO surveillance software by following these steps:</p> <p>In NUUO software, we have a function named patrol which can make the PTZ camera to scan the preset points in period of time.</p> <p><ol type="1"><li> On the main console screen, there is a preset panel. Click on SET button to add preset point that you want. Repeat this step to add all presets.</li><li>Open patrol panel to set up patrol group by clicking on the patrol button on the main console</li><li>Click on PATROL panel to start patrol function</li><br /> </ol></p> <p>Please post a reply to this forum thread if you have any questions.</p> <p>Thanks.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/nuuo-dvr-card-video-troubleshooting#post-66 Mon, 17 Aug 2009 16:56:56 +0000 dustin 66@http://videos.cctvcamerapros.com/support/ <p>Hey, thanks alot for the infomation and driver link, Mike. This got me out of a pretty tight spot. Thanks again!! </p> http://videos.cctvcamerapros.com/support/topic/dual-monitor-support#post-65 Mon, 17 Aug 2009 11:32:11 +0000 Mike 65@http://videos.cctvcamerapros.com/support/ <p>NUUO Support,</p> <p>We have a customer that reported that setting up the dual monitor support using a 5000 series card is not as convenient as having a spot monitor output like with the NUUO SCB-4016 card or with Geovision cards 1120 and higher. The reason is this:</p> <p><ol type="1"><li>To setup the dual monitor, the customer must open an Internet Explorer window and connect with the Live Viewer, then drag that window to the second monitor and select full screen</li><li>This is not easy to do if the 2nd monitor is in another room</li><li>If the computer needs to reboot or if there is a power outage, he does not know of a way to automate setting up the 2nd monitor display and does not want to do it manually each time.</li></ol></p> <p>The customer asked us if there are any plans to support dual monitor with the 5000 series cards or any plans to add a spot monitor output like on the 4016 card?</p> <p>Please let us know. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-multiple-system-view-question#post-60 Thu, 13 Aug 2009 16:50:45 +0000 Mike 60@http://videos.cctvcamerapros.com/support/ <p>I also confirmed with NUUO that the remote live viewer and remote playback viewer software included with NUUO IP camera software as well as NUUO DVR cards can connect to both PC based DVRs and NVRmini to view all cameras from multiple locations. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-multiple-system-view-question#post-59 Thu, 13 Aug 2009 16:15:11 +0000 nuuo.service 59@http://videos.cctvcamerapros.com/support/ <p>There&#39;s no problem to do that. The NUUO CMS supports all other DVR/NVR/NDVR and NVRmini so you are able to view cameras on both PC based DVR and NVRmini on CMS simultaneously. </p> http://videos.cctvcamerapros.com/support/topic/nuuo-multiple-system-view-question#post-58 Thu, 13 Aug 2009 16:01:50 +0000 Mike 58@http://videos.cctvcamerapros.com/support/ <p>NUUO Support,</p> <p>We have a customer that has an existing PC based NUUO DVR with CCTV cameras. The customer has two other locations that he want to add cameras to. He is thinking that he wants to use IP cameras at the two additional locations along with <a href="http://www.cctvcamerapros.com/Network-Video-Recorder-p/nuuo-nv-2040.htm">4 channel NUUO miniNVRs</a>. The question is can he use the central monitoring software included with the NUUO NVR/DVR software to view cameras on both the <a href="http://www.cctvcamerapros.com/Network-Video-Recorder-s/299.htm">stand alone NVRs</a> as well as the PC based DVR?</p> <p>Thank You.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/getting-errors-when-remote-in#post-56 Wed, 12 Aug 2009 11:43:56 +0000 Mike 56@http://videos.cctvcamerapros.com/support/ <p>Jamie,</p> <p>Please take a look at these two pages and let us know if this helps.</p> <p><a href="http://videos.cctvcamerapros.com/support/topic/nuvo-port" rel="nofollow">http://videos.cctvcamerapros.com/support/topic/nuvo-port</a></p> <p><a href="http://www.cctvcamerapros.com/Internet-Surveillance-Viewing-Setup-s/302.htm" rel="nofollow">http://www.cctvcamerapros.com/Internet-Surveillance-Viewing-Setup-s/302.htm</a></p> <p>Please post any follow up questions that you have.</p> <p>Thank You.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/nuuo-dvr-card-video-troubleshooting#post-53 Wed, 12 Aug 2009 00:22:09 +0000 Mike 53@http://videos.cctvcamerapros.com/support/ <p>An engineer from NUUO recently recommended the following to on of our customers with the <a href="http://www.cctvcamerapros.com/16-Channel-DVR-Capture-Card-p/nuuo-scb-4016.htm">NUUO SCB-4016 card</a> who was experiencing video problems:</p> <p>Hello mike,</p> <p>As to Milton’s problem, I provided with him the NUUO all-in-one windows driver and it looks to resolve the flashing video problem he was experiencing.</p> <p>He will get back to me next week if the system runs well still.</p> <p>I suggest you use the all-in-one driver to trouble shoot when your customers have any similar problems or errors such as:</p> <p><ol type="1"><li>can’t find PCI devices</li><li>video blinking</li><li>No video</li><li>line scrolling over the video</li><br /> </ol></p> <p>Most problems related to <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm">NUUO surveillance</a> video display and quality are related to software driver.</p> <p>NUUO will include the all-in-one driver in next version (NUUO 3.2 package) and I think installing the wrong driver will be no longer an issue because the all-in-one driver can detect the card model and install the proper driver automatically.</p> <p>So far please use the all-in-one driver installer for current troubleshooting.</p> <p>You can download the all-in-one driver here:</p> <p><a href="http://support.nuuo.com/mediawiki/upload/2/25/InstallDri.zip">http://support.nuuo.com/mediawiki/upload/2/25/InstallDri.zip</a></p> <p>Best Regards,</p> <p>Sherman Wu Tech Support </p> http://videos.cctvcamerapros.com/support/topic/getting-errors-when-remote-in#post-52 Tue, 11 Aug 2009 14:01:00 +0000 Jamie 52@http://videos.cctvcamerapros.com/support/ <p>When I try to remote into the Nuvo server it worked the first time, but since then it just gives me errors. If I type in <a href="http://xx.xxx.xxx.xxx:5150" rel="nofollow">http://xx.xxx.xxx.xxx:5150</a> to see the live view I get this error- NUSP/1.0 500 CSep:0. If I try to view the footage the camera&#39;s recorded using :5160 I get this error- Nupp/1.0 400 Internal Server Error C Seq 744250595. Could you help me with this problem? </p> http://videos.cctvcamerapros.com/support/topic/nuvo-port#post-50 Thu, 06 Aug 2009 02:02:06 +0000 Mike 50@http://videos.cctvcamerapros.com/support/ <p>Jamie,</p> <p>First see which ports your NUUO system is set to use for the live streaming service. Do this by clicking on the config button from your main console and selecting Network Service. On the network service screen, click on the live streaming icon in the upper left. You should see a screen like this one:</p> <p><img src="http://videos.cctvcamerapros.com/images/NUUO/NUUO-Live-Streaming-Ports.jpg"></p> <p>The two ports that you need to forward in your router are circled above. In the above example, you would access the NUUO live streaming server from Internet Explorer by going to:</p> <p><a href="http://your-ip-address:80" rel="nofollow">http://your-ip-address:80</a></p> <p>You can also watch a video of this setup by going here:</p> <p><a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos" rel="nofollow">http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos</a></p> <p>Please let us know if we can help further.</p> <p>Thank You.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/nuvo-port#post-47 Wed, 05 Aug 2009 21:23:33 +0000 Jamie 47@http://videos.cctvcamerapros.com/support/ <p>What port do I need to forward on my router to view the nuuo system on the internet? </p> <p>example <a href="http://66.150.240.14:5040" rel="nofollow">http://66.150.240.14:5040</a> </p> http://videos.cctvcamerapros.com/support/topic/multiple-location-remote-security-camera-view#post-9 Mon, 13 Jul 2009 12:41:40 +0000 Mike 9@http://videos.cctvcamerapros.com/support/ <p>Yes, viewing mutliple camera locations in a single view is possible with NUUO DVR cards &amp; NUUO IP camera software. The remote viewing application lets you setup groups of locations. Each location would have a NUUO DVR. Once connected to a group, you can pull cameras into the view from any of the DVRs in the group. Step by step instructions on how to set this up can be found here:</p> <p><a href="http://www.cctvcamerapros.com/Mutliple-Location-Remote-Camera-Viewing-s/318.htm" rel="nofollow">http://www.cctvcamerapros.com/Mutliple-Location-Remote-Camera-Viewing-s/318.htm</a> </p> http://videos.cctvcamerapros.com/support/topic/multiple-location-remote-security-camera-view#post-8 Mon, 13 Jul 2009 12:38:18 +0000 admin 8@http://videos.cctvcamerapros.com/support/ <p>A prospective customer interested in using NUUO surveillance DVRs wrote to us asking the following:</p> <p>I have a business with multiple locations and was wondering if I could pull up cameras from each of the locations on the same screen from my house or another remote locations. </p>