There is no limit on the number of remote users / clients that can access a NUUO PC based DVR or Hybrid NVR. This applies to NUUO DVR cards, NUUO IP camera software, and hybrid PC based systems. however there is a limitation on the number of video streams that the software supports. For remote live view the limit is 128 video streams and for remote playback is the limit is 64 streams.

For example, if you have 32 security cameras, max 4 users can remotely view all of the cameras at the same time. If I have 16 cameras, max 8 users can view all cameras.

This is the NUUO IP camera software manual. If is also known as the NUUO main console software. It is also the manual for the NUUO DVR cards because the software for IP cameras and CCTV cameras using NUUO is the same hybrid solution.

http://videos.cctvcamerapros.com/pdf/NUUO/NUUO-NVR-IP-Software-Manual.pdf

andy25i,

1 camera = 1 channel. The maximum number of cameras you can view is 128.

Thanks James

what is camera channels? what is the maximum number of camera i can use in 128 channel?

A customer recently asked CCTV Camera Pros if in addition to supporting remote viewing of surveillance cameras from the NUUO iPhone app, if the iPad and iPad2 was also supported.

The answer is yes, NUUO has both iPhone and iPad versions of their iViewer app which is used to connect to NUUO surveillance systems to view cameras. Here are links to the two apps:

• 
  NUUO iPhone app
  http://itunes.apple.com/us/app/nuuo-iviewer/id362310181?mt=8
• 
  NUUO iPad app
  http://itunes.apple.com/us/app/nuuo-iviewer-for-ipad/id412564650?mt=8

If you have any additional questions about NUUO cards, NVRs, IP camera software, or accessories please contact us. CCTV Camera Pros is a master distributor for NUUO.

A customer recently asked us what the differences are between some of the different series NUUO DVR cards. Here were the questions asked:

• 
  What is the difference between the 5000, 6000, and 7000 NUUO DVR cards?
  >>The 5000 series has been discontinued and replaced with the 6000 series. The difference between the 6000 and 7000 series NUUO cards is the frame rate and resolution that the card is capable of recording at. The 7000 series is top of the line and capable or recording at D1 resolution (which is 704 x 480) at a full 30 frames per second on all channels. So the 16 channel card for example can record at a total of 480 FPS which is 30 FPS x 16 cameras at D1 resolution. The 6000 series cards are capable of recording at full 30 frames per camera at CIF resolution which is 352 x 240. However, the 6000 series cards can also record at D1 resolution but at a lower frame rate (7.5 FPS per camera).
• 
  If I were to get a PC-based DVR, such as the Nuuo-PC7000, which shows that it comes standard with 4-camera support, and at a future date I need to add 15 more cameras, could I just buy a 16-camera Nuuo card (I believe I see the SCB-7016) and put it in the system?
  >> Yes, you can add an additional 7000 series card to expand the number of cameras the DVR supports. That is one of the nice things about the PC based systems.
• 
  Do these systems support external storage, such as a USB drive?
  >> Yes, you can use an external drive such as a USB drive, however keep in mind that for large systems there may not be enough data throughput on a USB drive to support recording a bunch of cameras at D1 resolution at full 30FPS. A faster solution is an external iSCSI drive.
• 
  What is the DVR software used on the PCs?
  >> All of the NUUO cards include the same software which is provided by NUUO. The latest version is 3.5. You can watch some videos of the NUUO software on this page:
  http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos

Please let us know if you have any additional questions about NUUO. CCTV Camera Pros is an authorized factory distributor for all NUUO products.

I just recently purchased a NUUOmini, two Zavio B5110's, and a Netgear FS108P. I have an iMac with an Airport Extreme router, but I am also running Windows XP via Parallels Desktop. Cameras work great and they show up via Safari, IE in Parallels, and on the iCamViewer.

The problems I'm having are:
1) Viewing the cameras outside the network.
2) Having the cameras show up in the Nuuo LIVE VIEW (via Parallels Desktop)

I get two messages when switching to the Nuuo LIVE VIEW within Parallels. The first one is "Connecting to Remote Camera. Login Server 10.0.1.42 (10.0.1.42)". That IP doesn't belong to either of my cameras or the Nuuo, and the IP Scanner software has it listed as an Unidentified Hidden Device. The second message (both messages pop up and go away super fast) is, "Connecting to Remote Camera. Abort Connecting Cameras...". Then in the 4 camera viewer, the boxes are just black with the respective camera names in the first two boxes, along with a recording light in the top right corner of both boxes.

Under the Camera Status tab it lists the cameras as connected and recording, but I'm not sure what it's recording...nor do I have the ability to play back anything.

I think the issue with both problems are one in the same and have to do with the network set-up. I've set up a DHCP Reservation for the Nuuo in the AEBS, set up Port Mapping for the Nuuo in the AEBS (80, 5150, 5160, 5170), and tried various combinations out of frustration. I just don't know what to do at this point.

Thanks for the help,
-Steve

Eric,

Thank You for posting. The NUUO cards include cables that connect to those DVI connections which have short BNC cables for the Audio and Video ports. Please let us know if we can help further.

Sincerely.
-Mike

Hi,

I am thinking of buying the NUUO 7004 card. The card appears to have two DVI connectors on it. How does one connect four analog cameras with BNC connectors to that?

Thanks

Eric

Here is a list of questions that we recently received from a customer that was interested in NUUO DVR cards and software. I am starting this topic to document a list of frequently asked questions related to NUUO DVR cards.

1. What is the difference between the 5000, 6000, and 7000 NUUO DVR cards?
   >>The 5000 series has been discontinued and replaced with the 6000 series. The difference between the 6000 and 7000 series NUUO cards is the frame rate and resolution that the card is capable of recording at. The 7000 series is top of the line and capable or recording at D1 resolution (which is 704 x 480) at a full 30 frames per second on all channels. So the 16 channel card for example can record at a total of 480 FPS which is 30 FPS x 16 cameras at D1 resolution. The 6000 series cards are capable of recording at full 30 frames per camera at CIF resolution which is 352 x 240. However, the 6000 series cards can also record at D1 resolution but at a lower frame rate (7.5 FPS per camera).
2. If I were to get a PC-based DVR, such as the NUUO-PC7000, which shows that it comes standard with 4-camera support, and at a future date I need to add 15 more cameras, could I just buy a 16-camera Nuuo card (I believe I see the SCB-7016) and put it in the system?
   >> Yes, you can add an additional 7000 series card to expand the number of cameras the DVR supports. That is one of the nice things about the PC based systems.
3. Do NUUO systems support external storage, such as a USB drive?
   >> Yes, you can use an external drive such as a USB drive, however keep in mind that for large systems there may not be enough data throughput on a USB drive to support recording a bunch of cameras at D1 resolution at full 30FPS. A faster solution is an external iSCSI drive.
4. What is the DVR software used on the PCs?
   >> All of the NUUO cards include the same software which is provided by NUUO. The latest version is 3.5. You can watch some videos of the NUUO software on this page:
   http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos

Please post additional questions about NUUO to this support topic. CCTV Camera Pros is an authorized factory distributor for NUUO and we want to help educate consumers about the product.

CCTV Camera Pros Recently had a customer call with the following questions.

Question:

1. How many sites can you setup with the NUUO Remote Live Viewer?

2. Can you set up multiple monitors?

3. If so what is the maximum amount of monitors and how many cameras can be on each monitor?

Answer:

1. Remote Live Viewer doesn’t count the number of servers , It counts the number of camera channels connected. It can stream 128 total channels with two monitors. 64 channels per monitor.

2. You can you use multiple monitors. Two for live view and one for playback.

3. You can live view 64 channels per monitor.

randa,

I can check with NUUO to see if what you are trying to do is possible. Please reply with any additional questions that you have and I will open a case.

Thanks.
-Mike

Hi Mike,

We just bought the NUUO SCB-7016 DVR card.

Our problem is that we cannot use directshow with it. To be directshow compatible the driver for a capture card has to support a WDM (windows driver model). Does the card do that?

It is quite important for us to know, as we want to develop our own software for the card, using directshow.

Regards,
Jakob.

randa,

Any of the graphics cards on this page will work with the NUUO SCB-7016 DVR card:

http://support.nuuo.com/mediawiki/index.php/Hardware_compatibility_list#SCB-7000.2F6000_series

Please let us know if we can help further.

Hi,

We consider buying the capture card NUUO SCB-7016. Before buying it, we have two things we would like to have settled.

1) On your homepage:
http://www.nuuo.com/product.php?id=16&sub=4

under requirement for display it says:
ATI Radeon 3850/4850, nVidia GeForce GF-9600 or above(ATI Driver V9-2 recommended, ATI Driver V10 not support)

Does this mean that you need a 3d graphics card to use the NUUO SCB-7016 Capture card?

2) It is possible to use the DIrectShow API with the capture card?

Best regards,
Jakob Randa.

Developer at
http://www.testroniclabs.com

Siuneh,

Did you forward the following ports 80, 5150 and 5160?

Thanks James

can it be because of License
because i have error on my IE page

i use local ip and it's fix ip and also i fix my dns server too on my server .and do the serttings that here have but i coulden't access to playback and liveview page....can u help me more....

CCTV Camera Pros recently had a customer inquire with the following questions related to NUUO surveillance systems:

1. If they decide to go with all IP cameras, what are the live view scenarios that we can expect with such a high bandwidth load from that many cameras?

Here is a calculator you can use to calculate Bandwidth , HDD Space and recommended Processor http://support.nuuo.com/calculator/

* The minimum hardware required to run NUUO IP camera software depends mainly on the number of cameras and their video settings.
* The calculator is for NUUO IP+(NVR), NUUO SCB Series(DVR), NUUO Hybrid solution, or NUUO NVR.
* NUUO products support Windows 2003 32-bit and Windows XP 32-bit.
* All products also support Windows Vista 32-bit, except SCB-5000 Series and SCB-4016.
* The default bitrate for audio is 48 Kbps.
* Using network drives for recording is NOT recommended. It is recommended to directly attach a hard drive instead of using network drives.
* Minimum bandwitdh is the least amount of network capacity required for data streaming over LAN or internet. Please reserve 40% or more bandwidth to guarantee stable connection and good remote viewing quality. For instance, 0.8 Mbps (or 800 Kbps) of streaming data works fine with a 2 Mbps upload network connection but not with a 1 Mbps upload network connection.
* All the testing video streams are set to normal qualities.
* NVRmini bandwidth limits
o NV2020 has a maximum bandwidth limit of 20 Mbps.
o NV2040 has a maximum bandwidth limit of 20 Mbps.
o NV4080 has a maximum bandwidth limit of 30 Mbps.
o NV4016 has a maximum bandwidth limit of 22 Mbps.
* It is required that a dedicated graphics card be installed. Please see also our hardware compatibility list.

2. They want to be able to record all of the cameras as well. Some of them will be on full time record and some will be on motion recording. Would they be better off with 2 DVR’s to give them a longer playback time frame?

If they are going over 32 cameras I would recommend to separate units. Also refer to calculator above for estimate on HDD recommendation.

3. If they have 2 DVR’s, using the NUUO system, will they be linked?

You can use the client software that comes with the NUUO systems to view up to 64 cameras on one central station over the web or on the internal LAN. You can also review the playback using the client software.

4. What kind of Live View software comes with the NUUO system? I have only used Geovision at this point. Do they have remote playback capabilities?

You can view remotely by using the Client software that comes with all of our NUUO software or via IE web browser. Playback is supported

5. They are looking at probably 3 PTZ cameras in this system. How are those cameras controlled in the NUUO setup? Can they be controlled by the DVR software?

If they are using analog PTZ cameras they will need this piece here to integrate it with the NUUO servers http://www.cctvcamerapros.com/USB-to-RS-485-p/nuuo-scb-c08.htm

If they are using IP PTZ cameras than there is no additional hardware needed. You would just have to make sure that the camera is supported by NUUO http://support.nuuo.com/mediawiki/index.php/Supported_cameras

6. Does the NUUO system allow for multiple levels of login? They want to be able to control some of the functions at the guard station (ie – PTZ control, playback, single camera view, etc) but want to be able to lock out programming.

Yes you can create unlimited user accounts and customize user privileges per user.

After Reading this if you have any questions feel free to ask!!!

Hello,

Today I will be going over the setup to view your NUUO surveillance System via an Android mobile phone. The quality is not the best but it is a good work around until NUUO comes out with an app that supports Android. Which should be release 1st quarter 2011.

1.) First thing we will need to do is in the NUUO Main Console itself you will need to enable the 3GPP server. You can do so by following these instructions. Click the Config button > Network service > Click the 3GPP option on the left side of the box > Press the start button.

2.) Now that you have the 3GPP server enabled I want you to go into the Android Market and download the Real Player app which is free.

3.) Once you have downloaded the Real Player App. I want you to open your web browser and type in the following
rtsp://ipaddress:554/media00.3gp this will call camera 1. Note you can only view 1 Camera at a time media00.3gp is camera 1, media01.3gp is camera 2 so on so forth.

4.)Once you have typed in the ip address press the go button. You should see dialogue box pop up. You will need to select the real player option.

5.) You should now be connected. Also instead of typing this in over and over it will be easier to create a bookmark for each one of your cameras for easy accessibility.

Thanks James

Hello Sir,

This is Vito with NUUO tech support. This issue sounds like a network issue. Would you please change the IP address of those Hikvision cameras to 10.3.1.0 subnet mask and try again? Thank you!

Vito

A customer contacted CCTV Camera Pros with the following question related to NUUO surveillance systems:

When using object counting with NUUO surveillance software, is it possible to have an image of the frame saved when an object is counted? We are looking to get entry and exit counts of a small store (20-50 customers/day) but have the ability to "see" who was counted, as the boss loves using the front entrance 5 billion times a day and want to remove him from the count.

CCTV Camera Pros Technical Support response:

Yes this is possible by also having the motion trigger a motion detection event. All of the motion events are bookmarked so you can see who triggered the event.

Please let us know if we can help further.

Please follow these instructions to setup audio surveillance recording on NUUO PC based DVRs.

From the NUUO Main Console:

1. Click the "Schedule" button
2. Choose the camera that you want to record audio
3. Click the "Configure" button

4. Click the "Record Audio" check box
5. Click OK

hi everyone!
I have D-Link (DCS-3220) cameras in 10.3.1.0 network and HikVision (2CD832F-E) cameras in 192.168.1.0 network, NUUO server installed in 10.3.1.0 network.
I can connect to D-Link camera without problems, but i can't connect to Hikvision cameras, however, NUUO server find out model and vendor through autosearch.
Any Ideas?

A customer contacted CCTV Camera Pros today that was having trouble playing back some surveillance video footage that he exported from a NUUO PC based DVR.

In our experience, downloading and installing the following video codec pack fixes problems with video playback not only for NUUO video exports, but also other PC based surveillance systems and stand alone surveillance DVRs as well.

http://download.cnet.com/Codec-Pack-Advanced/3000-13632_4-10354286.html?tag=mncol;5

We recently had a customer call in with the following question:

Q: We purchased a NUUO 32 cam server and are having problems displaying all 32 cams on the monitor simultaneously.

A: In the NUUO Main Console I want you to click the configure button and then go into system settings. Once you are in the system settings click the monitor display tab. Now under layout you will see NXN type. Next need to select 6 x 6. Once you have done that press the ok button to save the settings and go back to the live view. Last click the N button next to all the different screen divisions.

A2: If you are still having issues click the Configuration button and go back into the System Settings menu. Now go to the Camera Tab. Last uncheck all of the active cameras and then recheck the cameras. Now you should be able to view all of the cameras on the same screen.

A customer recently contacted CCTV Camera Pros and asked the following questions related to NUUO surveillance systems:

We are planning our network bandwidth requirements for a new surveillance system. What video format does the NUUO remote viewing stream in? H.264, MPEG-4, or MJPEG?

Here is the official response that CCTV Camera Pros got from NUUO technical support:

Based on NUUO software v3.3, please see the below reference for each product model DVR card and NUUO IP camera software:

SCB-6000 and SCB-7000 DVR cards: H.264, MPEG-4 and MJPEG
SCB-5000 DVR Card: H.264, MPEG-4 and MJPEG
SCB-1000, SCB-2000 and SCB-3000 DVR cards: MPEG-4 and MJPEG
NVR / IP Camera Software: H.264, MPEG-4 and MJPEG

In this coming software version, v3.4, the remote viewing of all DVR cards will use H.264, MPEG-4, and MJPEG.

The remote live viewer of NVR uses H.264, MPEG-4, and MJPEG, the default video format is the same as the source of each network IP camera.

In this forum post I will be going over the procedure to stack multiple NUUO DVR cards in a single PC.

1.) If you currently have a Nuuo DVR card installed, you will need to uninstall the current software and Drivers.

2.) Now that you are working with a clean PC. Power the PC down and put the DVR card or cards in the machine.

3.) Once the DVR cards are properly seated, if you have the 5000 series cards you will want to install the audio extension cables if you are going to need audio now.

4.) Now power the PC up once windows starts the install wizards should come up just ignore the messages. Now insert your NUUO Software disk. If you do not have this handy you can download the newest version here http://support.nuuo.com/mediawiki/index.php/New_version.

5.) Last you will need to install the NUUO Drivers. Once the drivers install you may need to reboot your system. Once the system is back up, go ahead and open the NUUO software disk and install the Server Pack.

6.) Now you have successfully installed multiple NUUO DVR cards. For more information on NUUO products you can visit here http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm

An existing NUUO customer contacted us and asked the following related question:

I purchased a NUUO surveillance system a while back and they have been working well. In reference to the remote viewer, it appears that I am limited to 16
connections, is there a way of increasing that number or is there a client I could install on multiple pcs so that I could view all 6 cameras on 5 different PC at on time. That would be a total of like 30
connections.

CCTV Camera Pros reply:

The NUUO remote live view client supports up to 25 cameras on one screen. You can create multiple screens. The cameras can all be at the same location or at multiple locations. This is the remote live view client that I am talking about that is on the NUUO CD. The web browser view is different that the remote view client and supports up to 16 cameras on one screen.

If you are using the NUUO remote live view client and do not see support for up to 25 cameras, you may need to upgrade to the latest version of NUUO. I believe that it was a fairly recent release that began support for 25 cameras on one screen. You can download the latest version of NUUO software here:

http://support.nuuo.com/mediawiki/index.php/New_version

In you example above you said you were inputting the ip address as seen here http://xx.xxx.xxx.xxx:5150. You do not not put :5150 or 5160 you would just type in your ip address and once you do that it will bring you to your Nuuo remote view screen and there you can choose whether you want to view Live or Playback.

Thanks James

The problem is not with management port (80) but with the other two ports 5150(Live),5160(Playback).

port 80 (or if changed to anything else) is working fine.

5150 gives error : NUSP/1.0 500 CSep:0.
&5160 gives error : NUPP/1.0 400 Internal Server Error CSeq: 1329677380

Thanks

Jamie

If you are using the NVR Mini the ports that need to be forwarded are 80(http),5150(Live),5160(Playback) If you kept 80 as the http you do not have to put :5150, you would just type in your ip address.Please try this that should take care of the issue. Also if you did change the http port (80) to something other than 80 lets say for example 8000 you would enter http://ipaddress:8000

Thanks James

Hi Mike,

I have a NUUO NVR mini 2040 & I have done the port setup correctly but I still get the same error as Jamie!

What is this error exactly?
Any suggestions on fixing it?

Thanks for your support,
WH

A customer recently contacted us with the following questions. Our answers are inline with the message:

Thank you for contacting CCTV Camera Pros. Please see answers to your questions below:

We currently have a JPEG2000 stand alone 16 camera DVR. We’ve picked out a nice rack mount server that we’d like to install a DVR card in to replace the JPEG2000. I see NUUO and Geovision, any major differences with them?

They both support the same major features. NUUO is compatible with many more brand of IP cameras if you ever plan on using any IP cameras in your system. NUUO is also a little more flexible in supporting multiple cards on a single system.

We were looking at the GV-1240-16. I noticed the GV-1240-16 comes with Geovision version 8 software. Does that include some remote viewing capabilities?

Yes, both NUUO and Geovision are able to be remotely viewed from either Internet explorer or from the remote viewing client included on the CD.

Looks like there’s separate CMS software for both NUOO and Geovision.

That is correct, both include CMS.

For storage with either card, does it require a single drive or RAID array, or can we configure it to record onto multiple local drives?

Yes, either systems can record to one or multiple drives and both NUUO and Geovision support RAID because they are built in Windows which supports RAID.

And would should we not use the OS drive for recording?

Correct, we always recommend not using the OS drive for video storage.

Is there an easy formula for figuring how much history we can record before overwriting?

Here is a link to a calculator for NUUO:
http://support.nuuo.com/calculator/

I apologize that I do not have one for Geovision.

We’d like to get the best quality but still be able to save a reasonable amount, might end up with 4GB in storage but can easily add more if needed.

Just looking to make sense of this so I can comfortably make a recommendation, both seem to be about the same price.

I understand. Please let us know if we can help further. Also here is a link to some useful NUUO videos if you have time to take a look.

http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos

Sincerely.
-Mike

An customer interested in a surveillance system consisting of a 4 channel NUUO NVRmini stand alone network video recorder and a few Zavio F312A wireless IP cameras asked us the following question:

Do NUUO surveillance systems support SSL for encrypted login when you access remotely over the Internet from a web browser?

NUUO technical support had the following answer:

The NVRmini can support SSL for login if you are using IE browser because the login interface of web browser on NVRmini is “https”.

If you use NUUO remote live viewer and remote playback application instead of Internet explorer, the NVRmini can’t support SSL for login.

There are two ways to use mobile phones to view video remotely with the current version.

1.)Using PDA/smart phone viewer which runs on Windows Mobile (5.0 and 6.0) to access live streaming from the main console, the required resolution is 240x320.

Please refer to the link for supported mobile phones, http://support.nuuo.com/mediawiki/index.php/Supported_mobile_phones

2.)Using general mobile phone (3GPP). Accessing live streaming by the mobile phones that support RTSP (usually running on Symbian OS).

Please refer to the link for 3GPP device setup, http://support.nuuo.com/mediawiki/index.php/3GPP_device_setup

Support for iPhone will be coming out with version 3.3, which is targeted to be released in Q1 2010.

Albert
NUUO Tech Support

NUUO Support,

We read that the newer versions of NUUO surveillance software can support mobile viewing. Can you please let us know if there is a list of the smart phones that are compatible with the NUUO NVR / DVR surveillance systems? Is there a certain operating system that is required to be on the phones?

Please provide as much information as possible so that customers can choose the right windows smart phones to work with NUUO.

Thank You.
-Mike

all work fine,

thank you.

Toni.

Toni,

Thank You for posting to the surveillance forum. Yes, the SCB-1004 supports one channel of audio recording. CCTV Camera Pros has documented how to setup audio surveillance recording in the NUUO software. You can find step by step instructions here: audio surveillance recording. Please post any follow up questions that you have to the support forum.

Thank You.
-Mike

Is it possible to record audio surveillance with the NUUO SCB-1004 DVR card? At this time, I can only have audio preview. The recording is not working.

Thanks for your help.
Toni

Hello Mike,

This port is useless now.
It used to be prepared for a remote control sensor, however, we removed this feature from the specifications for SCB-1000 series card.

Thank you!

Vito Kuo/ NUUO technical support department

NUUO Support,

A customer contacted us today and asked us what the additional input / output port is used for on the NUUO SCB-1004 surveillance DVR card. Please see the below picture to see what we are talking about.

A customer contacted CCTV Camera Pros via email with the following inquiry:

>>>>>>>>>>>
We have an old Linux dvr system who Hard drive is defective. We don't have any support for that system. However, the CCTV video cameras and capture cards still work. We need your advise on what software (windows XP based) that we can use for video surveillance and recording etc.

The cards are CCTV with conexant Fusion 878A chipset.

Kindly advise if you have compatible software that will work with these cards and what would be the cost.
<<<<<<<<<<<<<<<<<<<<<<

99% of the time surveillance software will only work with the DVR cards that is produced by the same manufacturer and is not sold separately. This is the case with the 2 DVR card lines that CCTV Camera Pros distributes, whcih is NUUO and Geovision. You can find additional information, PC requirements, and software feature information on the following pages for NUUO and Geovision DVR cards:

http://www.cctvcamerapros.com/NUUO-DVR-Cards-s/298.htm
http://www.cctvcamerapros.com/Geovision-DVR-Cards-s/27.htm

Both products are excellent and highly recommended and supported by CCTV Camera Pros.

A customer contacted us today with the following question:

I would like to install a 16 channel IP camera system using NUUO IP camera software. I want all of the cameras to be PTZ cameras. I understand that I can control these cameras from remotely over the network or internet using the on screen controls build into the Internet explorer user interface, but we were wondering if you can use a joystick from the remote PCs to control the PTZ cameras.

CCTV Camera Pros contacted NUUO surveillance support and they told us that starting with NUUO 3.2 software, that it is possible to control PTZ cameras from remote PCs.

Question: Is it possible to connect an external hard drive (HDD) to a NUUO PC-based DVR, use it to record your surveillance video and then simply move the drive to another computer to view the recorded playback?

Answer: Yes this is possible, but you would first have to download the free trial version of the NUUO Surveillance Software on the secondary computer. You will not be able to download the same version because you must have a NUUO DVR capture card installed on the computer. Once you have downloaded the free version, connect your external HDD to the primary computer and follow these steps:

1. Open the NUUO Main Console
2. Go to Config > Setting
3. Click the "General" tab to view the directory (file path) in which NUUO is storing the recorded video files
4. Change the directory to point to your external HDD

Your NUUO surveillance system will now record to the external hard drive you have specified and you can move the drive freely between the two computers.

Hello Mike,

So far we don't support it and have any plan on it.

NUUO Support,

A customer contacted us and was asking if NUUO has facial recognition support similar to Geovision. Can you please let us know.

Thanks.
-Mike

Hello Mike,

So far nuuo only supports Windows Internet Explorer.Safari, Firefox and other browsers are not supported yet.

Nuuo Support,

Can customers manage the NUUO NVR mini using a MAC through the safari web browser?

Please post reply to let us know.

Thanks.
-Mike

Hello mike,

Please refer below link for how to activate the IP license from a dongle.
http://support.nuuo.com/mediawiki/index.php/Online_License#Activate_from_a_dongle

After that, you will get a SN (serial number) in license management tool. Please do remember to write down the SN to be in case.

NUUO Support,

We are in the process of updating our NUUO technical support server with the latest NUUO software version, NUUO 3.20. We have a hybrid system with a NUUO SCB-5016 card and a 4 channel SCB-IP+04 license dongle.

We uninstalled the old version of NUUO and ran the autorun 3.20 version and everything went OK so far. When we try to start the main console we get a message that says "Please convert dongle to SN license and restart H.264 hybrid system".

Can you please help us to document the instructions to convert the dongle to SN license? I assumed that the license was the # on the dongle, but that did not work. Please let us know.

Thanks.
-Mike

This customer is going to run nsinfo32 on his system and email us the hardware configuration.

NUUO Support,

We had the following support chat this morning with a customer that purchased a NUUO 4016 card from us:

simon:
I have the Nuuo 4016 Pci, I cant get playback to work. Operating software xp sp3. It used to work. Is it possible that one of windows updates is not compatible with the Nuuo sofware?

Customer Support:
Hi Simon. It is possible. Did you just run an update? Where any other changes made on the PC like other new software installed?

simon:
No I did not install any software. The update happen about 2 weeks ago, but i did not use the playback until now.

Customer Support:
OK. I will need to get a list of the hardware that you used to build the PC.

Customer Support:
I am going to open up a case on our forum right now. I will send you instructions on how to get all of your system information to add to the case and I will ask NUUO support to help. Did you make sure that your system met all of the hardware compatibility requirements when you built the PC?

simon:
Yes, and everything worked fine for a while.

Hello Mike,

1.)The maximum connections of live streaming: 32
(When setting Maximum Connections in Live Streaming Server
settings, 1 connection means that only 1 user can connect to only 1 camera. If the maximum connections value is set to 16, and each user connects to 4 cameras, the allowed connections per user will become 4, rather than 16.)
The maximum connections of remote playback user: 8

where to set: mini settings page->network setup->network service->live view & playback service
(User manual page 45)

2.)Suere,you can limit the privilege to access certain of users.

where to set: mini settings page->management->user management->create new users
(User manuel page 47)

Hello Mike,

To upgrade from 1.0 to 2.1, the procedure must be 1.0->1.2->1.3->2.1. You will need to download three files to upgrade.
Below are the links to download the three files:
1.0->1.2:
ftp://nvrmini:nuuo@nuuo.dnsalias.com/NVRmini%20NV2040%20official%20release%20v1.2/nv2040_OS010409_1.2.1247.upg

1.2->1.3:
ftp://nvrmini:nuuo@nuuo.dnsalias.com/NVRmini%20NV2040%20official%20release%20v1.3/nv2040_OS010501_1.3.1459.upg

1.3->2.1:
ftp://nvrmini:nuuo@nuuo.dnsalias.com/NVRmini%20NV2040%20official%20release%20v2.1/nv2040_OS010507p1_2.1.1890.upg

NUUO Support,

We are about to upgrade the firmware of a NUUO NV-2040 for our installation partner. The current version of firmware on the NUUO NVR mini that we are about to upgrade is 1.03. We want to upgrade to the latest version, which looks like it is version 2.0 on the NUUO wiki. The firmware installation instructions make it seem like you can not upgrade directly from 1.03 to 2.0. It looks like you have to first be in firmware version 1.3 to upgrade to firmware 2.0.

So our question is, do we first nee to upgrade the firmware of the NVRmini to version 1.3 before we upgrade to 2.0?

Thanks for the support.
-Mike

NUUO Support,

A customer recently contacted us and asked the following questions:

1) How many users can be logged into the NUUO NVRmini remotely over the Internet at the same time? We already explained the limitation of bandwidth and how much would be required based on number of cameras, resolution, frame rate, etc., but is there a limitation to the # of users that can log in to the NVR?

2) Can certain users be limnited only to being able to view certain IP cameras on the system?

Thanks for your help as always.
-Mike

Hello Mike,

As to dual monitor issue, we are working on launching 6000 card to replace 5000 card - it supports 30 fps at CIF or 7.5 fps at D1 recording and is able to display analog cameras on secondary monitor.

As to TV-out issue, we are going to launch 7100 card to support TV out for more flexible installation. There will be two models to support 2 TV-out or 4 TV-out.

We target to release above new products on Nov 2009. I will keep you updated about the status.

A customer recently contacted us to ask if their IP based PTZ camera could be configured by the NUUO software to go on an auto patrol where is would continuously go to preset locations over and over. Their camera does not support this, so they want to use the NUUO software to program the auto patrol function.

NUUO support responded that this was supported by configuring the preset points within the NUUO surveillance software by following these steps:

In NUUO software, we have a function named patrol which can make the PTZ camera to scan the preset points in period of time.

1. On the main console screen, there is a preset panel. Click on SET button to add preset point that you want. Repeat this step to add all presets.
2. Open patrol panel to set up patrol group by clicking on the patrol button on the main console
3. Click on PATROL panel to start patrol function

Please post a reply to this forum thread if you have any questions.

Thanks.
-Mike

Hey, thanks alot for the infomation and driver link, Mike. This got me out of a pretty tight spot. Thanks again!!

NUUO Support,

We have a customer that reported that setting up the dual monitor support using a 5000 series card is not as convenient as having a spot monitor output like with the NUUO SCB-4016 card or with Geovision cards 1120 and higher. The reason is this:

1. To setup the dual monitor, the customer must open an Internet Explorer window and connect with the Live Viewer, then drag that window to the second monitor and select full screen
2. This is not easy to do if the 2nd monitor is in another room
3. If the computer needs to reboot or if there is a power outage, he does not know of a way to automate setting up the 2nd monitor display and does not want to do it manually each time.

The customer asked us if there are any plans to support dual monitor with the 5000 series cards or any plans to add a spot monitor output like on the 4016 card?

Please let us know.

I also confirmed with NUUO that the remote live viewer and remote playback viewer software included with NUUO IP camera software as well as NUUO DVR cards can connect to both PC based DVRs and NVRmini to view all cameras from multiple locations.

There's no problem to do that. The NUUO CMS supports all other DVR/NVR/NDVR and NVRmini so you are able to view cameras on both PC based DVR and NVRmini on CMS simultaneously.

NUUO Support,

We have a customer that has an existing PC based NUUO DVR with CCTV cameras. The customer has two other locations that he want to add cameras to. He is thinking that he wants to use IP cameras at the two additional locations along with 4 channel NUUO miniNVRs. The question is can he use the central monitoring software included with the NUUO NVR/DVR software to view cameras on both the stand alone NVRs as well as the PC based DVR?

Thank You.
-Mike

Jamie,

Please take a look at these two pages and let us know if this helps.

http://videos.cctvcamerapros.com/support/topic/nuvo-port

http://www.cctvcamerapros.com/Internet-Surveillance-Viewing-Setup-s/302.htm

Please post any follow up questions that you have.

Thank You.
-Mike

An engineer from NUUO recently recommended the following to on of our customers with the NUUO SCB-4016 card who was experiencing video problems:

Hello mike,

As to Milton’s problem, I provided with him the NUUO all-in-one windows driver and it looks to resolve the flashing video problem he was experiencing.

He will get back to me next week if the system runs well still.

I suggest you use the all-in-one driver to trouble shoot when your customers have any similar problems or errors such as:

1. can’t find PCI devices
2. video blinking
3. No video
4. line scrolling over the video

Most problems related to NUUO surveillance video display and quality are related to software driver.

NUUO will include the all-in-one driver in next version (NUUO 3.2 package) and I think installing the wrong driver will be no longer an issue because the all-in-one driver can detect the card model and install the proper driver automatically.

So far please use the all-in-one driver installer for current troubleshooting.

You can download the all-in-one driver here:

http://support.nuuo.com/mediawiki/upload/2/25/InstallDri.zip

Best Regards,

Sherman Wu Tech Support

When I try to remote into the Nuvo server it worked the first time, but since then it just gives me errors. If I type in http://xx.xxx.xxx.xxx:5150 to see the live view I get this error- NUSP/1.0 500 CSep:0. If I try to view the footage the camera's recorded using :5160 I get this error- Nupp/1.0 400 Internal Server Error C Seq 744250595. Could you help me with this problem?

Jamie,

First see which ports your NUUO system is set to use for the live streaming service. Do this by clicking on the config button from your main console and selecting Network Service. On the network service screen, click on the live streaming icon in the upper left. You should see a screen like this one:

The two ports that you need to forward in your router are circled above. In the above example, you would access the NUUO live streaming server from Internet Explorer by going to:

http://your-ip-address:80

You can also watch a video of this setup by going here:

http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos

Please let us know if we can help further.

Thank You.
-Mike

What port do I need to forward on my router to view the nuuo system on the internet?

example http://66.150.240.14:5040

Yes, viewing mutliple camera locations in a single view is possible with NUUO DVR cards & NUUO IP camera software. The remote viewing application lets you setup groups of locations. Each location would have a NUUO DVR. Once connected to a group, you can pull cameras into the view from any of the DVRs in the group. Step by step instructions on how to set this up can be found here:

http://www.cctvcamerapros.com/Mutliple-Location-Remote-Camera-Viewing-s/318.htm

A prospective customer interested in using NUUO surveillance DVRs wrote to us asking the following:

I have a business with multiple locations and was wondering if I could pull up cameras from each of the locations on the same screen from my house or another remote locations.