http://videos.cctvcamerapros.com/support/ Security Camera & Surveillance System Support Forum en Thu, 11 Mar 2010 05:08:30 +0000 http://videos.cctvcamerapros.com/support/topic/dvr-4-ch#post-709 Sat, 06 Mar 2010 16:02:54 +0000 yarlock 709@http://videos.cctvcamerapros.com/support/ <p>Hi i have installed a 4 ch digital surveillance system<br /> international dvr software/windows pro xp<br /> I have two cams connected but all iam getting on the interface is camera mask, allthough in set up camera i have a view from the camera how can i remove camera mask </p> http://videos.cctvcamerapros.com/support/topic/how-to-check-if-ports-open#post-688 Fri, 05 Mar 2010 22:31:08 +0000 JCHaldas 688@http://videos.cctvcamerapros.com/support/ <p>If anyone is interested here is a link to a open port check tool. Which lets you know if ports are open or closed this way you know if you have port forwarding set up correctly.<br /> <a href="http://www.yougetsignal.com/tools/open-ports/" rel="nofollow">http://www.yougetsignal.com/tools/open-ports/</a> </p> http://videos.cctvcamerapros.com/support/topic/jpeg2000-on-iphone#post-587 Tue, 23 Feb 2010 20:41:52 +0000 Mike 587@http://videos.cctvcamerapros.com/support/ <p>vra1974,</p> <p>There is a way to view your cameras on the iPhone while using the jpeg2000 stand alone DVR. You need to add a video server/encoder to each of the cameras that you wish to view. If you use the video loop out for the channel you want to view and attach the loop out to this video encoder:</p> <p><a href="http://www.cctvcamerapros.com/Video-Encoder-p/vivotek-vs7100.htm" rel="nofollow">http://www.cctvcamerapros.com/Video-Encoder-p/vivotek-vs7100.htm</a></p> <p>Then you can view the camera on the iPhone using safari or using CCTV Camera Pros FREE iphone app, the iCamViewer:</p> <p><a href="http://www.cctvcamerapros.com/CCTV-Camera-iPhone-App-s/362.htm" rel="nofollow">http://www.cctvcamerapros.com/CCTV-Camera-iPhone-App-s/362.htm</a></p> <p>Please let us know if you have any other questions.</p> <p>Sincerely.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/jpeg2000-on-iphone#post-586 Tue, 23 Feb 2010 17:41:11 +0000 vra1974 586@http://videos.cctvcamerapros.com/support/ <p>I already read the post about the Jpeg2000 format DVR not being compatible with the Iphone. But I refuse to beleive that. Is there a way to have some kind of program to relay the data and convert it realtime to a iphone compatible client or format??</p> <p>There must be a way or an Iphone App that supports these kind of DVRs! </p> <p>If not, would someone be interested in this app? maybe I could program it, and sell it, how much would you pay for it? </p> http://videos.cctvcamerapros.com/support/topic/geovision-no-windows-permissions-to-download-ocx#post-542 Tue, 16 Feb 2010 20:54:44 +0000 JCHaldas 542@http://videos.cctvcamerapros.com/support/ <p>Hello Tomas243<br /> if you are running Internet explorer 8 try following these instructions. <a href="http://support.nuuo.com/mediawiki/index.php/Why_my_IE8_doesn%27t_work_well_with_software_version_3.2%3F" rel="nofollow">http://support.nuuo.com/mediawiki/index.php/Why_my_IE8_doesn%27t_work_well_with_software_version_3.2%3F</a>. Also adjust the UAC to the lowest level. You can find that by going into the start menu &gt; control panel &gt;user accounts &gt; user account control.</p> <p> James </p> http://videos.cctvcamerapros.com/support/topic/geovision-no-windows-permissions-to-download-ocx#post-541 Tue, 16 Feb 2010 18:34:05 +0000 tomas243 541@http://videos.cctvcamerapros.com/support/ <p>I have a problem with connect with WIN 7. &quot;No windows permission to OCX&quot; In settings of IE is everything ok. Can you help me? </p> http://videos.cctvcamerapros.com/support/topic/tcpip-server-not-showing-in-the-system#post-488 Tue, 09 Feb 2010 01:17:28 +0000 wolverine 488@http://videos.cctvcamerapros.com/support/ <p>Thanks James. I will give DMMultiview a try. </p> http://videos.cctvcamerapros.com/support/topic/tcpip-server-not-showing-in-the-system#post-487 Mon, 08 Feb 2010 21:11:18 +0000 JCHaldas 487@http://videos.cctvcamerapros.com/support/ <p>Hey Wolverine,</p> <p>I contacted Geovision and they recommended the DMMultiview Software to view your cameras without running Active X controls. You can find this software on your GeoVision Disk that came with your card or you can download from this link.<br /> <a href="http://www.usavisionsys.com/download/file.php?category=1&amp;file=f899139df5e1059396431415e770c6dd" rel="nofollow">http://www.usavisionsys.com/download/file.php?category=1&amp;file=f899139df5e1059396431415e770c6dd</a></p> <p>Thanks James </p> http://videos.cctvcamerapros.com/support/topic/tcpip-server-not-showing-in-the-system#post-486 Mon, 08 Feb 2010 19:42:28 +0000 JCHaldas 486@http://videos.cctvcamerapros.com/support/ <p>I will look into that and see if they have a remote client that does not require Active X controls</p> <p>Thanks James </p> http://videos.cctvcamerapros.com/support/topic/tcpip-server-not-showing-in-the-system#post-485 Mon, 08 Feb 2010 17:47:25 +0000 wolverine 485@http://videos.cctvcamerapros.com/support/ <p>Hi James:</p> <p>Thanks for the information. I really do not like to downgrade - I use the multiple view in the Webcam through internet explorer. The earlier versions are not as good. However I could not use it in my company laptop because the company laptop does not allow these activeX installations. Was hoping the TCP client software will avoid the problem. Wish Geovision can re-insert the TCP/IP server even without updates.</p> <p>I do not have an iPhone yet but certainly this new feature will be very useful and allow people to view the cameras at any time.</p> <p>Thanks</p> <p>Wolverine </p> http://videos.cctvcamerapros.com/support/topic/tcpip-server-not-showing-in-the-system#post-484 Fri, 05 Feb 2010 21:09:30 +0000 JCHaldas 484@http://videos.cctvcamerapros.com/support/ <p>Hey Wolverine,</p> <p>Unfortunately GeoVision did away with the Remote Client software and the TCP/IP Server. The only way to get that feature you will have to downgrade your software to 8.2 or earlier. If you do choose to downgrade you will not be able to use the sweet I-Phone app as seen here <a href="http://www.cctvcamerapros.com/Geovision-iPhone-Application-GV-iView-Setup-s/329.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-iPhone-Application-GV-iView-Setup-s/329.htm</a></p> <p>Thanks James </p> http://videos.cctvcamerapros.com/support/topic/tcpip-server-not-showing-in-the-system#post-482 Fri, 05 Feb 2010 15:22:51 +0000 wolverine 482@http://videos.cctvcamerapros.com/support/ <p>I have a GV800 system with software 8.3.2. I would like to use the remote viewer software on client PCs due to the restrictions on Client PCs making web access not feasible. However, I could not find the TCP/IP in either the network menu or the system configuration menu as was shown in the Geovision Technical menu. ANybody can provide some insight why this happens.</p> <p>Previously I used an earlier version of GV800 card with software 6.1 which I do not have this problem.</p> <p>Thanks </p> http://videos.cctvcamerapros.com/support/topic/dvr-h264-and-central-management-software-21810#post-481 Fri, 05 Feb 2010 12:37:02 +0000 Mike 481@http://videos.cctvcamerapros.com/support/ <p>Gustavo,</p> <p>If you are able to access on your local network but not remotely over the Internet, then most likely one of the following is the problem:</p> <p><ul><li>Your port forwarding is not setup correctly</li><li>Your modem has a firewall that needs to be disabled</li><li>You are using DSL with a separate router and your DSL modem is not properly bridged</li><br /> </ul></p> <p>To setup your port forwarding, you must know what ports your DVR uses and you can refer to these instructions:<br /> <a href="http://www.cctvcamerapros.com/Internet-Surveillance-Setup-s/156.htm#port-forwarding-setup" rel="nofollow">http://www.cctvcamerapros.com/Internet-Surveillance-Setup-s/156.htm#port-forwarding-setup</a></p> <p>If you are using DSL and you need to find out if there is a firewall or if your DSL modem needs to be bridges to your router, you should contact your service provider.</p> <p>Please let us know if we can help further.</p> <p>Sincerely.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/controlling-ptz-on-iphone#post-478 Wed, 03 Feb 2010 20:57:19 +0000 stefan 478@http://videos.cctvcamerapros.com/support/ <p>Hi JC,<br /> Do you think this is the only problem that i almost can not move the cams in position manually??<br /> I have now the setting of the Pelco D, i think 2400 Baud Rate.....i must check it...<br /> Everything is working nice, fast and smooth, also with a connection with another pc over the internet, i can manually move the cam&#39;s.<br /> Only the manual control over WIFI connection with the Iphone, if i want to move the cam manually whit swiping the finger over the screen...it moves almost nothing....<br /> i will try to take the setting Pelco P, and try to set another baud rate.....<br /> Thanks for the replay...<br /> Stefan </p> http://videos.cctvcamerapros.com/support/topic/controlling-ptz-on-iphone#post-476 Wed, 03 Feb 2010 14:53:53 +0000 JCHaldas 476@http://videos.cctvcamerapros.com/support/ <p>The zooming that you are experiencing is normal, and the speed issue is a bit frustrating as well but you might want to try using pelco P Protocol 9600 Baud rate That should help with the speed issue. </p> http://videos.cctvcamerapros.com/support/topic/controlling-ptz-on-iphone#post-441 Mon, 01 Feb 2010 20:12:07 +0000 stefan 441@http://videos.cctvcamerapros.com/support/ <p>Hi JC, do you now this problem? do you can help me whit this problem????<br /> Thx<br /> Stefan </p> http://videos.cctvcamerapros.com/support/topic/gv-iview-only-woriking-locally-only-on-port-80#post-425 Mon, 01 Feb 2010 18:24:26 +0000 JCHaldas 425@http://videos.cctvcamerapros.com/support/ <br /> http://videos.cctvcamerapros.com/support/topic/controlling-ptz-on-iphone#post-388 Sun, 31 Jan 2010 16:16:52 +0000 stefan 388@http://videos.cctvcamerapros.com/support/ <p>Hi, i have got the GV-iView v2.0 perfectly working on my iphone, by wifi, or gprs connection (is slow by gprs), i have also set the settings for my 4 PTZ cams correctly configured.<br /> When i open te PTZ menu on the Iphone, i get 4 extra tabs to use, one off them is for the PTZ PRESETS, works perfectly, by each setting the cam moves to another sposition.... the tab with the 4 arrows is for AUTO FOCUS, works also correct, but the tab with the + and - do not work to zoom in and out, when i tab these i get FORUS NEAR and FOCUS FAR....<br /> If i tab the screen by two fingers at the same time its zooming in, and when i tab the screen with two fingers seperetly, it zooms out, is this normal???<br /> Then my last question, if i tab the screen with one finger, i get a new menu popping up, to set he SPEED 1 to 4, this is normaly the PTZ speed for moving the PTZ cams? I set these on SPEED 4, but i can not move them manualy, when i drag one finger over the screen, i get a popup &quot;PTZ:RIGHT&quot;, but the PTZ cam moves only 1mm, almost nothing....<br /> can you lett me now what to do?<br /> THX<br /> Stefan </p> http://videos.cctvcamerapros.com/support/topic/gv-iview-only-woriking-locally-only-on-port-80#post-387 Sun, 31 Jan 2010 13:41:28 +0000 Mike 387@http://videos.cctvcamerapros.com/support/ <p>Light49,</p> <p>Thank You for posting to the forum. Please note that you must forward ports 8866 and 5111 in addition to port 80 in order to use the Geovision GV-iView iPhone app. CCTV Camera Pros has successfully setup Geovision for iPhone access many times for both LAN and WAN (Internet) access using the following instructions:</p> <p><a href="http://www.cctvcamerapros.com/Geovision-iPhone-Application-GV-iView-Setup-s/329.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-iPhone-Application-GV-iView-Setup-s/329.htm</a></p> <p>If you have not seen them already, please take a look. I hope this helps.</p> <p>Sincerely.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/dvr-h264-and-central-management-software-21810#post-386 Sun, 31 Jan 2010 02:13:18 +0000 gcannavi 386@http://videos.cctvcamerapros.com/support/ <p>I currently own the dvr h.264, and it is not possible to access the dvr from a remote location using the cms software 2.18.10.<br /> What would you recommend that i do? I can access the dvr perfectly well within the local network<br /> Thanks<br /> Gustavo </p> http://videos.cctvcamerapros.com/support/topic/gv-iview-only-woriking-locally-only-on-port-80#post-345 Sat, 30 Jan 2010 01:04:33 +0000 Light49 345@http://videos.cctvcamerapros.com/support/ <p>Hi guys new to the forum thing here, Im having problems with the GV iView i cant view the cameras remotely only locally but only if i port foward port 80. When i go to Server in my Geovison system settings in http and put 80 ,i can log in locally fine from the iphone app but when i try to remote view from my PC&#39;s it tells me it cant find the web-page. Then when i change to port 82 i can log in fine to the remote view on my PC but the app fails to connect.<br /> Does anyone have idea how this works and does someone have the Gv-iview working locally and remotely .If the show me there setting i would i appreciate it.</p> <p>This are my settings: Every port is forward,i think port 80 cant be forward.<br /> General:the following are checked<br /> Enable Remote Control<br /> Run ViewLog Server<br /> Run Bandwidth Control Server</p> <p>Server:<br /> Run GeoHTTP Server(checked)<br /> HTTP 80<br /> Command Port 4550<br /> Data Port 5550</p> <p>Mobile(checked)<br /> Port 8866<br /> Rpb 5511<br /> Max Connections 20<br /> Max FPS 10</p> <p>JPG<br /> Create JPG/GIF Files (checked) </p> http://videos.cctvcamerapros.com/support/topic/hi-im-having-problem-with-gv-iview#post-344 Fri, 29 Jan 2010 21:05:05 +0000 JCHaldas 344@http://videos.cctvcamerapros.com/support/ <p>Hello Have you tried going through the setup instructions?<br /> Here is a link this should get you through the setup also make sure your GeoVision System is running 8.32 software.</p> <p><a href="http://www.cctvcamerapros.com/Geovision-iPhone-Application-GV-iView-Setup-s/329.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-iPhone-Application-GV-iView-Setup-s/329.htm</a> </p> http://videos.cctvcamerapros.com/support/topic/hi-im-having-problem-with-gv-iview#post-343 Fri, 29 Jan 2010 14:50:29 +0000 gn00460310 343@http://videos.cctvcamerapros.com/support/ <p>i could go thru with my iphone theres no connection error or id/pw are wrong but after it go thru it doesnt show any image im using gv650 4 port dvr system can anyone help me out </p> http://videos.cctvcamerapros.com/support/topic/how-to-connect-an-astak-4-cameras-dvr-with-a-thomson-speedtouch-780-wl-modem#post-211 Tue, 12 Jan 2010 13:24:46 +0000 Mike 211@http://videos.cctvcamerapros.com/support/ <p>titan1966,</p> <p>Although we are not familiar with your DVR or modem / router, the concepts for setup are basically the same for any DVR to be setup for remote access. Maybe you can refer to the instructions for one of our DVRs and improvise. You will need the manual for your Thomson Speedtouch 780 WL modem to know how to setup the port forwarding. You also need to find out for sure if it is in fact a router also.</p> <p>Here are instructions for one of our DVRs:</p> <p><a href="http://www.cctvcamerapros.com/DVR-Viewer-Connection-s/227.htm" rel="nofollow">http://www.cctvcamerapros.com/DVR-Viewer-Connection-s/227.htm</a></p> <p>I hope this helps.</p> <p>Thanks.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/dvr-requires-reboot-for-remote-access#post-210 Tue, 12 Jan 2010 13:21:35 +0000 Mike 210@http://videos.cctvcamerapros.com/support/ <p>djdeb,</p> <p>The DDNS and DHCP settings do overlap between the router and the DVR. This is the case for any IP device. </p> <p>Some routers, like older LinkSys models do not let you setup static IP addresses for devices on your network so you must setup the static IP address for your devices using the device itself. I am referring to internal (LAN) IP addresses right now. I recommend setting your DVRs IP address using the DVR and like you said setting it way up at the high end of your routers DHCP range.</p> <p>In regards to DDNS settings, again these setting can typically be managed by your router and by each device. My preference and recommendation is to use the router to manage your DDNS settings or to download and windows client and use dyndns.org. I found once that LinkSys was contacting the DDNS service too often and they disabled my account. So I switched to using the windows client (it is a small program that is always running on a windows PC connected to your network) that they provide and I never had that problem again. The downside to this method is the PC must always be running.</p> <p>Last regarding the HTTP port, some ISPs are strange about incoming requests on port 80 so you may want to change that port if it causes you trouble and you are able to.</p> <p>I hope this helps.</p> <p>Thanks.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/dvr-requires-reboot-for-remote-access#post-208 Mon, 11 Jan 2010 12:50:43 +0000 djdeb 208@http://videos.cctvcamerapros.com/support/ <p>Ok, so I&#39;ve tried changing static ip inside dhcp range...works but then after a while it won&#39;t work anymore. When I have the ddns settings set in router and dvr, I noticed that at first the status in dvr says &quot;ddns connection ok 14&quot;...but when it&#39;s not working it says &quot;ddns connection ok 2&quot;? I have also noticed that when dvr is reset and I check the open port tool on the dyndns site it says port 80 is open and port 8841 is open, but if I go back and check port 80 again it will say &quot;refused&quot;? Any thoughts on this?</p> <p>I may try and change to dhcp in dvr as well...and take my chances of it not changing much as it&#39;s always on, and see if that makes a difference.</p> <p>I know you can change the http port, well I thought you could...but I&#39;ve had no luck with that either.</p> <p>thanks, </p> http://videos.cctvcamerapros.com/support/topic/how-to-connect-an-astak-4-cameras-dvr-with-a-thomson-speedtouch-780-wl-modem#post-207 Mon, 11 Jan 2010 03:09:02 +0000 titan1966 207@http://videos.cctvcamerapros.com/support/ <p>Please, I&#39;m new in the DVR surveillance topic and need help to set up my Astak 4 cameras DVR with my Thomson Speedtouch 780 WL modem, in my home. I have a DSL internet connection. I want to see the cameras from the internet and from my Iphone. I use the dvr cd setup but this do not explain how to be connected to my modem model. I don&#39;t know if I need a router, because I think the Speedtouch is modem and router too. I can connect my laptop and Iphone via wireless to the modem. I have dynamic ip on my pc and setup dyndns to find an ip name. Does anyone know how to connect this items?<br /> Thanks for the help!! </p> http://videos.cctvcamerapros.com/support/topic/dvr-requires-reboot-for-remote-access#post-206 Fri, 08 Jan 2010 15:42:22 +0000 djdeb 206@http://videos.cctvcamerapros.com/support/ <p>This makes sense...but in the DVR network settings would I leave it to static or dhcp? I am guessing static or how else would I be able to port forward if the DVR ip is changing? The router dhcp server is from 100 to 149, so I could just make it 149 and leave it static in the dvr...right?<br /> As for the disconnects I think you may be right again, as when in the webviewer in internet explorer it doesn&#39;t seem to fully disconnect when clicking on that button.</p> <p>One other question that I have found conflicting info on is that in the DVR network settings it has a ddns function that could be enabled or disabled...it is disabled as I have that function enabled on the router. But it does seem to work when both DVR and router are enabled, but doesn&#39;t work when just DVR is enabled. Any thoughts on enabling just in router or both router and DVR???</p> <p>Thanks for the help and hints...this site is great! </p> http://videos.cctvcamerapros.com/support/topic/dvr-requires-reboot-for-remote-access#post-205 Fri, 08 Jan 2010 15:18:37 +0000 Mike 205@http://videos.cctvcamerapros.com/support/ <p>A DVR user recently contacted CCTV Camera Pros with the following issue:</p> <p>I have read a lot of good articles on this site to help me set up my stand-alone triplex 8ch dvr for remote viewing, but still have one minor issue that I can&#39;t seem to get any help on. I have the dvr and a linksys router with time warner cable modem. The router is configured to auto IP (needs to be for cable) so I have a dyndns host. I use the port forwarding in the router to forward ports to my dvr and enabled ddns. The dvr is assigned a static IP outside of the dhcp range in the router for my home network. Everything seems to work fine, I can connect internally and externally...except after I connect externally the dvr has to be power<br /> cycled to reboot before the remote view works again. This is really confusing to me, and any suggestions you have to help me are appreciated!</p> <p><strong>CCTV Camera Pros Response:</strong></p> <p>Thank You for contacting CCTV Camera Pros. That is a strange issue that you described but we do have a suggestion and some insight.</p> <p>[list=1]<li>In my experience some routers act strange when you assign devices IP addresses outside of the DHCP server range and also assign port forwarding rules to that IP address. You may want to try an IP address within the range but very high in the range so there is never a conflict.</li><li>Some DVRs are not very good at handling abrupt disconnects / connection drops. So if by chance you are leaving that connection open when it is not in use and not closing it and your connection is lost, your DVR may think that connection is still open and will not allow another connection. When you reboot the DVR this may be being reset. This is just a theory based on experience with some DVRs that we have seen. Our JPEG DVR sometimes has this problem.</li></p> <p>I hope this info is helpful. Please let us know if you need anything else.</p> <p>Sincerely.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/dvr-h264-viewing-over-safari-or-iphone#post-201 Sun, 03 Jan 2010 09:24:09 +0000 Mike 201@http://videos.cctvcamerapros.com/support/ <p>zan12uk,</p> <p>Please follow these instructions to access the CCTV cameras connected to your DVR from your iphone:</p> <p><ul><li>Open the Safari web browser from your iPhone</li><li>Open the following web page: <a href="http://www.idvrviewer.com" rel="nofollow">http://www.idvrviewer.com</a></li><li>Enter your DVRs hostname or IP address, the default port is 7000</li><li>Click the login button</li><br /> </ul></p> <p>You must access your DVR through that website at this time. We are in the process of developing the iDVR iPhone application which will be an actual iPhone app that will save all of these setting for you. This is scheduled to be completed and available in the app store within this month.</p> <p>Please let us know if you have any further questions.</p> <p>Thank You.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/dvr-h264-viewing-over-safari-or-iphone#post-200 Thu, 31 Dec 2009 16:18:57 +0000 zan12uk 200@http://videos.cctvcamerapros.com/support/ <p>Helo Mike,</p> <p>I&#39;ve recently received a 4 channel DVR H.264<br /> I can use my DYDNS address to &#39;see&#39; the DVR via winxp and IE7<br /> (requires installing an activex plugin)<br /> however cannot access same site on either safari or thru iphone</p> <p>can you help? </p> http://videos.cctvcamerapros.com/support/topic/password-failed#post-176 Thu, 03 Dec 2009 12:40:58 +0000 Mike 176@http://videos.cctvcamerapros.com/support/ <p>aklams,</p> <p>I am sorry to hear that you are having trouble. If your remote internet access to your DVR is working locally on your LAN as you described but not working remotely over the Internet, then the problem is with your port forwarding and firewall preventing you from accessing from the Internet.</p> <p>Please follow these instructions step by step:<br /> <a href="http://www.cctvcamerapros.com/Remote-Camera-Monitoring-s/285.htm" rel="nofollow">http://www.cctvcamerapros.com/Remote-Camera-Monitoring-s/285.htm</a></p> <p>If you are still having trouble, please call us at 888-849-2288 and have your order ID or the first and last name that your order was placed using.</p> <p>Thank You.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/password-failed#post-173 Tue, 01 Dec 2009 03:20:19 +0000 aklams 173@http://videos.cctvcamerapros.com/support/ <p>HI, I BOUGHT 3 OF YOUR H.264 NETWORK EMBEDDED DVR. I DID ALL THE NECESSARY CONFIGURATIONS ON THE DVR AND ON MY ROUTER(PORT FORWARDING ETC).I&#39;M ABLE TO VIEW THE IMAGES PERFECTLY ON MY PC (LAN 192.168.1.10 STATIC)BY TYPING IN THE ADMIN PASSWORD AND CHANGING THE NETWORK OPTION TO LAN. (I HAVE A STATIC IP FROM MY ISP).THE PROBLEM AROUSES WHEN I WANT TO VIEW THE DVR THROUGH THE INTERNET. THE WEB APPLICATION BROWSER COMES ON,I INSTALLED THE DvrOcx AND I TYPED IN THE SAME PASSWORD I PLACED WHEN I WAS CONNECTED LOCALLY) AND CHANGE THE OPTION NETWORK TO INTERNET BUT THE LOGIN FAILS. (THERE ARE ONLY 2 OPTIONS ON THE IE. (PASSWORD AND 2 OPTIONS FOR NETWORK(LAN OR INTERNET). COULD YOU PLEASE HELP ME WITH THIS PROBLEM....BECAUSE IT&#39;S VERY FRUSTRATING.THANKS AND I WILL BE GLAD IF YOU CAN HELP ME. </p> http://videos.cctvcamerapros.com/support/topic/dvr-h264-w-d-link-dir-825#post-160 Sun, 15 Nov 2009 13:46:18 +0000 Mike 160@http://videos.cctvcamerapros.com/support/ <p>Alex,</p> <p>If it is our <a href="http://www.cctvcamerapros.com/4-channel-digital-video-recorder-p/dvr-h264-4e.htm">H.264 4 channel digital video recorder</a> then you can follow these <a href="http://www.cctvcamerapros.com/Remote-Camera-Monitoring-s/285.htm">remote camera monitoring instructions</a>.</p> <p>The ports that you mention are not the ones for that model DVR, so I think you are using something else. Whether you are using ours or another manufacturer&#39;s DVR, here are a few pointers:</p> <p><ol type="1"><li>Get local connectivity working first with the LAN IP address. ( you already did this )</li><li>Make absolutely sure about which port(s) your DVR is using and require port forwarding.</li><li>Make sure you know your WAN / Internet IP address on the network where your DVR is located by running this tool from a computer on the same network with your DVR: <a href="http://www.cctvcamerapros.com/Get-IP-Address-s/174.htm" rel="nofollow">http://www.cctvcamerapros.com/Get-IP-Address-s/174.htm</a></li><li>If you are still stuck, when trying to connect using the WAN IP address while on the same network as the DVR, try from a different network</li><li>DO NOT try accessing from your dyndns hostname until you have successfully connected using the Internet IP address directly first (to make sure the problem is not with the dynamic dns service).</li><br /> </ol> </p> http://videos.cctvcamerapros.com/support/topic/dvr-h264-w-d-link-dir-825#post-157 Wed, 11 Nov 2009 20:27:41 +0000 alexd 157@http://videos.cctvcamerapros.com/support/ <p>I was given the job of setting up a dvr to view over the internet. DVR model H264 router D-Link DIR-825. I did this once and it worked but the dvr had to be replace and now I cannot get it to work.<br /> I can see it local but no internet, the steps that I follow are:<br /> Set up the dvr as static:<br /> ip:192.168.000.102<br /> gateway: 192.168.000.001<br /> subnet mask: 255.255.255.000<br /> dns: 192.168.000.001<br /> set up the router to:<br /> under advanced &gt; virtual server I port forwarded port 80 9091 9092 which are the defaults from my dvr.<br /> I also set up an account with dyndns and added to the router as: name.dyndns.org.<br /> And I reserved the ip aswell.</p> <p>thanks in advanced. </p> http://videos.cctvcamerapros.com/support/topic/quote-a-local-job#post-155 Mon, 09 Nov 2009 19:32:44 +0000 littlearnold 155@http://videos.cctvcamerapros.com/support/ <p>Please quote me for the below. I need someone to come to my place:</p> <p>Wellington, FL</p> <p>I currently self installed GV-1480 Combo Card DVI myself. All works great, but did not have time to configure the below. Below I need a quote. I would like to get the below done any day after 6PM.</p> <p>1. Configure GeoVision 8.3x to view on my MS Mobile 5.x</p> <p>2. Configure so I can view on any PC via the internet</p> <p>3. Secure my server hosting the GeoVision to ensure it is only for my private viewing</p> <p>4. Setup VNC properly so I can admin my box remotely.</p> <p>5. I need to setup to GeoVision to alert my alarm company if specific objects move</p> <p>6. Email me images if something moves when I am a way</p> <p>7. Few of the cool features I just did not have time to configure and see. </p> http://videos.cctvcamerapros.com/support/topic/access-my-dvr-from-my-job#post-154 Mon, 09 Nov 2009 15:05:37 +0000 Mike 154@http://videos.cctvcamerapros.com/support/ <p>Shay,</p> <p>CCTV Camera Pros has provided step by step instructions for setting up remote viewing for Geovision using the webcam server which is the preferred method here:</p> <p><a href="http://www.cctvcamerapros.com/Geovision-WebCam-Server-Setup-s/124.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-WebCam-Server-Setup-s/124.htm</a></p> <p>We also have instructions for other methods documented here:</p> <p><a href="http://www.cctvcamerapros.com/geovision-card-support-s/155.htm#geovision-remote-viewing-instructions" rel="nofollow">http://www.cctvcamerapros.com/geovision-card-support-s/155.htm#geovision-remote-viewing-instructions</a></p> <p>Please let me know if you have any further questions.</p> <p>Sincerely.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/iphone-viewing#post-153 Mon, 09 Nov 2009 15:02:59 +0000 Mike 153@http://videos.cctvcamerapros.com/support/ <p>Bill,</p> <p>Please be sure to follow the <a href="http://www.cctvcamerapros.com/Geovision-iPhone-Application-GV-iView-Setup-s/329.htm">Geovision GV-iView iPhone setup instructions</a> from this link step by step. Many customers have been able to get it working by following these.</p> <p>Please let us know if we can help further.</p> <p>Sincerely.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/iphone-viewing#post-149 Sat, 07 Nov 2009 16:59:06 +0000 billloveless 149@http://videos.cctvcamerapros.com/support/ <p>I have down loaded the GV-iView app on my iphone. I am using linksys router with port forwarding set up for various ports, 81,80,8866,5511,4550,5550,3550. I can access remotely from other computers, however when I use the app on the iphone it tries to connect but will, after about 5 to 10 seconds, give me a message that the &quot;connectin failed&quot;. I have tried using all the various ports but still no luck.<br /> Can anyone help.<br /> Thanks,<br /> Bill<br /> PS I have also performed items 1,2,3 and 4 on the Geovision iPhone setup. </p> http://videos.cctvcamerapros.com/support/topic/access-my-dvr-from-my-job#post-148 Fri, 06 Nov 2009 20:22:02 +0000 shay 148@http://videos.cctvcamerapros.com/support/ <p>Does anyone have all the steps or a good site on how to get this done using Geovision SW and Linksys router.<br /> I have static ip on my dvr workstation. I&#39;ve setup dyndns.<br /> From my browser at work, it seems as though I have gotten through my router to the dvr workstation. I can actually see the computer name in the corner window of my browser, however I am not able to view my cameras </p> http://videos.cctvcamerapros.com/support/topic/stand-alone-geovision-servers#post-141 Sun, 25 Oct 2009 12:42:41 +0000 Mike 141@http://videos.cctvcamerapros.com/support/ <p>mhoeft,</p> <p>Here is a link to Geovision version 8.31 download:<br /> <a href="http://videos.cctvcamerapros.com/v8.31.zip" rel="nofollow">http://videos.cctvcamerapros.com/v8.31.zip</a></p> <p>That is the full 8.31 DVD so it is quite a large file to download. Included on the DVD is the Geovision center V2 software. Here is a link to the Geovision Center V2 setup instructions.</p> <p><a href="http://www.cctvcamerapros.com/Geovision-Center-V2-Setup-s/252.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-Center-V2-Setup-s/252.htm</a></p> <p>Thanks.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/stand-alone-geovision-servers#post-140 Sat, 24 Oct 2009 22:14:09 +0000 mhoeft 140@http://videos.cctvcamerapros.com/support/ <p>Thanks, that&#39;s what I feared....I do not have Central V2 and would appreciate any help you can offer. I can be reached off-list at <a href="mailto:mhoeft@optonline.net">mhoeft@optonline.net</a>.....Thanks </p> http://videos.cctvcamerapros.com/support/topic/stand-alone-geovision-servers#post-139 Sat, 24 Oct 2009 12:57:28 +0000 Mike 139@http://videos.cctvcamerapros.com/support/ <p>mhoeft,</p> <p>CCTV Camera Pros typically recommends using the webcam server built into Geovision for remote viewing. You can find setup instructions on our website here:</p> <p><a href="http://www.cctvcamerapros.com/Geovision-WebCam-Server-Setup-s/124.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-WebCam-Server-Setup-s/124.htm</a></p> <p>If you want to view cameras from multiple systems on one screen, then you need to use the center V2 software that should have come with your systems. If they did not, you should contact the distributor that you bought those systems from. If they can not help you, please let me know and I will do my best to get this software to you.</p> <p>Thank You for using the forum.</p> <p>Sincerely.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/stand-alone-geovision-servers#post-138 Fri, 23 Oct 2009 21:53:53 +0000 mhoeft 138@http://videos.cctvcamerapros.com/support/ <p>Hello, my agency recently acquired three stand-alone GeoVision systems. What is the best method of viewing the cameras from all three of those servers, live on one computer/pc?<br /> I was not able to locate V2 or any other multi-view type software on the CD that was delivered with each system.<br /> We currently use a dedicated laptop with WAN, LAN or internet connectivity to view each system. This gets kind of tedious and takes up a lot of room in the operations center.<br /> Thanks </p> http://videos.cctvcamerapros.com/support/topic/jpeg-h264-dual-codec-surveillance-dvr-internet-viewing-failure#post-121 Sun, 04 Oct 2009 11:42:47 +0000 Mike 121@http://videos.cctvcamerapros.com/support/ <p>recelect,</p> <p>We will check this week to see if you can check the firmware version from a remote location.</p> <p>Thanks.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/outdoor-security-cam-grounding-question#post-120 Sun, 04 Oct 2009 11:41:14 +0000 Mike 120@http://videos.cctvcamerapros.com/support/ <p>leonardoq,</p> <p>Thank you for posting your question. coax surge protectors are actually recommended to be placed on both ends of your cable run (camera &amp; recorder ends). We offer this <a href="http://www.cctvcamerapros.com/CCTV-Video-Surge-Protector-p/sp-s1.htm">CCTV coax video surge protector</a>.</p> <p>We also carry one that protects both the coax and power cable, but it is not yet on the website. If you need help with it, please give us a call on Monday at 888-849-2288.</p> <p>Thanks.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/jpeg-h264-dual-codec-surveillance-dvr-internet-viewing-failure#post-119 Mon, 28 Sep 2009 17:55:27 +0000 recelect 119@http://videos.cctvcamerapros.com/support/ <p>They are still having issues. any other suggestions? </p> http://videos.cctvcamerapros.com/support/topic/outdoor-security-cam-grounding-question#post-118 Sat, 26 Sep 2009 17:29:47 +0000 leonardoq 118@http://videos.cctvcamerapros.com/support/ <p>I&#39;ve got an installation of a outdoor security camera with coax for the video signal and STP (shielded twisted pair) for the 12VDC power. To protect from lightning strikes I have grounded the coax shield and power cable shield to a grounding plate before coming indoors. What can I do to protect the power supply from an incoming surge on the power lines coming in to my house? The transient surge suppressors I see are geared toward protecting the equipment end from a surge at the main power but not from incoming surges from lightning. Any one familiar with products that protect from that end and what they are called? </p> http://videos.cctvcamerapros.com/support/topic/jpeg-h264-dual-codec-surveillance-dvr-internet-viewing-failure#post-113 Mon, 21 Sep 2009 22:44:23 +0000 recelect 113@http://videos.cctvcamerapros.com/support/ <p>I have changed the bitrates and advised them to always &quot;diconnect&quot; hopefully this will help. Is there a way to check the firmware from a remote location? I don&#39;t want to drive all the way up to this location just for that... and telling them to do it will not be easy... </p> http://videos.cctvcamerapros.com/support/topic/wireless-camera-system-questions#post-112 Fri, 18 Sep 2009 10:53:38 +0000 Mike 112@http://videos.cctvcamerapros.com/support/ <p>gagan,</p> <p>Please let me know what you mean by languages specifications. There is no programming involved if that is what you are referring to. Please take a look at this article which reviews one possible implementation with wireless equipment for CCTV cameras. </p> <p><a href="http://www.cctvcamerapros.com/Wireless-Security-Camera-System-p/wifi-en95610.htm#wireless-camera-system-installation">Wireless security camera system installation</a></p> <p>Please note that the easiest way to deploy a wireless surveillance system is by using IP cameras.</p> <p>Please post any follow up questions on this forum.</p> <p>Thanks.<br /> -Mike </p>