http://videos.cctvcamerapros.com/support/ Security Camera & Surveillance System Support Forum en Sun, 14 Mar 2010 19:30:36 +0000 http://videos.cctvcamerapros.com/support/topic/dvr-4-ch#post-709 Sat, 06 Mar 2010 16:02:54 +0000 yarlock 709@http://videos.cctvcamerapros.com/support/ <p>Hi i have installed a 4 ch digital surveillance system<br /> international dvr software/windows pro xp<br /> I have two cams connected but all iam getting on the interface is camera mask, allthough in set up camera i have a view from the camera how can i remove camera mask </p> http://videos.cctvcamerapros.com/support/topic/how-to-check-if-ports-open#post-688 Fri, 05 Mar 2010 22:31:08 +0000 JCHaldas 688@http://videos.cctvcamerapros.com/support/ <p>If anyone is interested here is a link to a open port check tool. Which lets you know if ports are open or closed this way you know if you have port forwarding set up correctly.<br /> <a href="http://www.yougetsignal.com/tools/open-ports/" rel="nofollow">http://www.yougetsignal.com/tools/open-ports/</a> </p> http://videos.cctvcamerapros.com/support/topic/jpeg2000-on-iphone#post-586 Tue, 23 Feb 2010 17:41:11 +0000 vra1974 586@http://videos.cctvcamerapros.com/support/ <p>I already read the post about the Jpeg2000 format DVR not being compatible with the Iphone. But I refuse to beleive that. Is there a way to have some kind of program to relay the data and convert it realtime to a iphone compatible client or format??</p> <p>There must be a way or an Iphone App that supports these kind of DVRs! </p> <p>If not, would someone be interested in this app? maybe I could program it, and sell it, how much would you pay for it? </p> http://videos.cctvcamerapros.com/support/topic/geovision-no-windows-permissions-to-download-ocx#post-106 Thu, 10 Sep 2009 20:37:09 +0000 JCHaldas 106@http://videos.cctvcamerapros.com/support/ <p>We recently had a customer who was trying to access there Geovision Server remotely, and when attempting to download active x controls he was getting an error that read &quot;No Windows Permission To Download OCX&quot; </p> <p>Solution: go into the windows start menu &gt;computer &gt;(C) &gt;Program Files &gt;internet explorer &gt;iexplore<br /> This will allow you to run your internet explorer as an administrator and download the active x controls to stream the live video. </p> http://videos.cctvcamerapros.com/support/topic/tcpip-server-not-showing-in-the-system#post-482 Fri, 05 Feb 2010 15:22:51 +0000 wolverine 482@http://videos.cctvcamerapros.com/support/ <p>I have a GV800 system with software 8.3.2. I would like to use the remote viewer software on client PCs due to the restrictions on Client PCs making web access not feasible. However, I could not find the TCP/IP in either the network menu or the system configuration menu as was shown in the Geovision Technical menu. ANybody can provide some insight why this happens.</p> <p>Previously I used an earlier version of GV800 card with software 6.1 which I do not have this problem.</p> <p>Thanks </p> http://videos.cctvcamerapros.com/support/topic/dvr-h264-and-central-management-software-21810#post-386 Sun, 31 Jan 2010 02:13:18 +0000 gcannavi 386@http://videos.cctvcamerapros.com/support/ <p>I currently own the dvr h.264, and it is not possible to access the dvr from a remote location using the cms software 2.18.10.<br /> What would you recommend that i do? I can access the dvr perfectly well within the local network<br /> Thanks<br /> Gustavo </p> http://videos.cctvcamerapros.com/support/topic/controlling-ptz-on-iphone#post-388 Sun, 31 Jan 2010 16:16:52 +0000 stefan 388@http://videos.cctvcamerapros.com/support/ <p>Hi, i have got the GV-iView v2.0 perfectly working on my iphone, by wifi, or gprs connection (is slow by gprs), i have also set the settings for my 4 PTZ cams correctly configured.<br /> When i open te PTZ menu on the Iphone, i get 4 extra tabs to use, one off them is for the PTZ PRESETS, works perfectly, by each setting the cam moves to another sposition.... the tab with the 4 arrows is for AUTO FOCUS, works also correct, but the tab with the + and - do not work to zoom in and out, when i tab these i get FORUS NEAR and FOCUS FAR....<br /> If i tab the screen by two fingers at the same time its zooming in, and when i tab the screen with two fingers seperetly, it zooms out, is this normal???<br /> Then my last question, if i tab the screen with one finger, i get a new menu popping up, to set he SPEED 1 to 4, this is normaly the PTZ speed for moving the PTZ cams? I set these on SPEED 4, but i can not move them manualy, when i drag one finger over the screen, i get a popup &quot;PTZ:RIGHT&quot;, but the PTZ cam moves only 1mm, almost nothing....<br /> can you lett me now what to do?<br /> THX<br /> Stefan </p> http://videos.cctvcamerapros.com/support/topic/gv-iview-only-woriking-locally-only-on-port-80#post-345 Sat, 30 Jan 2010 01:04:33 +0000 Light49 345@http://videos.cctvcamerapros.com/support/ <p>Hi guys new to the forum thing here, Im having problems with the GV iView i cant view the cameras remotely only locally but only if i port foward port 80. When i go to Server in my Geovison system settings in http and put 80 ,i can log in locally fine from the iphone app but when i try to remote view from my PC&#39;s it tells me it cant find the web-page. Then when i change to port 82 i can log in fine to the remote view on my PC but the app fails to connect.<br /> Does anyone have idea how this works and does someone have the Gv-iview working locally and remotely .If the show me there setting i would i appreciate it.</p> <p>This are my settings: Every port is forward,i think port 80 cant be forward.<br /> General:the following are checked<br /> Enable Remote Control<br /> Run ViewLog Server<br /> Run Bandwidth Control Server</p> <p>Server:<br /> Run GeoHTTP Server(checked)<br /> HTTP 80<br /> Command Port 4550<br /> Data Port 5550</p> <p>Mobile(checked)<br /> Port 8866<br /> Rpb 5511<br /> Max Connections 20<br /> Max FPS 10</p> <p>JPG<br /> Create JPG/GIF Files (checked) </p> http://videos.cctvcamerapros.com/support/topic/hi-im-having-problem-with-gv-iview#post-343 Fri, 29 Jan 2010 14:50:29 +0000 gn00460310 343@http://videos.cctvcamerapros.com/support/ <p>i could go thru with my iphone theres no connection error or id/pw are wrong but after it go thru it doesnt show any image im using gv650 4 port dvr system can anyone help me out </p> http://videos.cctvcamerapros.com/support/topic/how-to-connect-an-astak-4-cameras-dvr-with-a-thomson-speedtouch-780-wl-modem#post-207 Mon, 11 Jan 2010 03:09:02 +0000 titan1966 207@http://videos.cctvcamerapros.com/support/ <p>Please, I&#39;m new in the DVR surveillance topic and need help to set up my Astak 4 cameras DVR with my Thomson Speedtouch 780 WL modem, in my home. I have a DSL internet connection. I want to see the cameras from the internet and from my Iphone. I use the dvr cd setup but this do not explain how to be connected to my modem model. I don&#39;t know if I need a router, because I think the Speedtouch is modem and router too. I can connect my laptop and Iphone via wireless to the modem. I have dynamic ip on my pc and setup dyndns to find an ip name. Does anyone know how to connect this items?<br /> Thanks for the help!! </p> http://videos.cctvcamerapros.com/support/topic/dvr-requires-reboot-for-remote-access#post-205 Fri, 08 Jan 2010 15:18:37 +0000 Mike 205@http://videos.cctvcamerapros.com/support/ <p>A DVR user recently contacted CCTV Camera Pros with the following issue:</p> <p>I have read a lot of good articles on this site to help me set up my stand-alone triplex 8ch dvr for remote viewing, but still have one minor issue that I can&#39;t seem to get any help on. I have the dvr and a linksys router with time warner cable modem. The router is configured to auto IP (needs to be for cable) so I have a dyndns host. I use the port forwarding in the router to forward ports to my dvr and enabled ddns. The dvr is assigned a static IP outside of the dhcp range in the router for my home network. Everything seems to work fine, I can connect internally and externally...except after I connect externally the dvr has to be power<br /> cycled to reboot before the remote view works again. This is really confusing to me, and any suggestions you have to help me are appreciated!</p> <p><strong>CCTV Camera Pros Response:</strong></p> <p>Thank You for contacting CCTV Camera Pros. That is a strange issue that you described but we do have a suggestion and some insight.</p> <p>[list=1]<li>In my experience some routers act strange when you assign devices IP addresses outside of the DHCP server range and also assign port forwarding rules to that IP address. You may want to try an IP address within the range but very high in the range so there is never a conflict.</li><li>Some DVRs are not very good at handling abrupt disconnects / connection drops. So if by chance you are leaving that connection open when it is not in use and not closing it and your connection is lost, your DVR may think that connection is still open and will not allow another connection. When you reboot the DVR this may be being reset. This is just a theory based on experience with some DVRs that we have seen. Our JPEG DVR sometimes has this problem.</li></p> <p>I hope this info is helpful. Please let us know if you need anything else.</p> <p>Sincerely.<br /> -Mike </p> http://videos.cctvcamerapros.com/support/topic/dvr-h264-viewing-over-safari-or-iphone#post-200 Thu, 31 Dec 2009 16:18:57 +0000 zan12uk 200@http://videos.cctvcamerapros.com/support/ <p>Helo Mike,</p> <p>I&#39;ve recently received a 4 channel DVR H.264<br /> I can use my DYDNS address to &#39;see&#39; the DVR via winxp and IE7<br /> (requires installing an activex plugin)<br /> however cannot access same site on either safari or thru iphone</p> <p>can you help? </p> http://videos.cctvcamerapros.com/support/topic/password-failed#post-173 Tue, 01 Dec 2009 03:20:19 +0000 aklams 173@http://videos.cctvcamerapros.com/support/ <p>HI, I BOUGHT 3 OF YOUR H.264 NETWORK EMBEDDED DVR. I DID ALL THE NECESSARY CONFIGURATIONS ON THE DVR AND ON MY ROUTER(PORT FORWARDING ETC).I&#39;M ABLE TO VIEW THE IMAGES PERFECTLY ON MY PC (LAN 192.168.1.10 STATIC)BY TYPING IN THE ADMIN PASSWORD AND CHANGING THE NETWORK OPTION TO LAN. (I HAVE A STATIC IP FROM MY ISP).THE PROBLEM AROUSES WHEN I WANT TO VIEW THE DVR THROUGH THE INTERNET. THE WEB APPLICATION BROWSER COMES ON,I INSTALLED THE DvrOcx AND I TYPED IN THE SAME PASSWORD I PLACED WHEN I WAS CONNECTED LOCALLY) AND CHANGE THE OPTION NETWORK TO INTERNET BUT THE LOGIN FAILS. (THERE ARE ONLY 2 OPTIONS ON THE IE. (PASSWORD AND 2 OPTIONS FOR NETWORK(LAN OR INTERNET). COULD YOU PLEASE HELP ME WITH THIS PROBLEM....BECAUSE IT&#39;S VERY FRUSTRATING.THANKS AND I WILL BE GLAD IF YOU CAN HELP ME. </p> http://videos.cctvcamerapros.com/support/topic/dvr-h264-w-d-link-dir-825#post-157 Wed, 11 Nov 2009 20:27:41 +0000 alexd 157@http://videos.cctvcamerapros.com/support/ <p>I was given the job of setting up a dvr to view over the internet. DVR model H264 router D-Link DIR-825. I did this once and it worked but the dvr had to be replace and now I cannot get it to work.<br /> I can see it local but no internet, the steps that I follow are:<br /> Set up the dvr as static:<br /> ip:192.168.000.102<br /> gateway: 192.168.000.001<br /> subnet mask: 255.255.255.000<br /> dns: 192.168.000.001<br /> set up the router to:<br /> under advanced &gt; virtual server I port forwarded port 80 9091 9092 which are the defaults from my dvr.<br /> I also set up an account with dyndns and added to the router as: name.dyndns.org.<br /> And I reserved the ip aswell.</p> <p>thanks in advanced. </p> http://videos.cctvcamerapros.com/support/topic/quote-a-local-job#post-155 Mon, 09 Nov 2009 19:32:44 +0000 littlearnold 155@http://videos.cctvcamerapros.com/support/ <p>Please quote me for the below. I need someone to come to my place:</p> <p>Wellington, FL</p> <p>I currently self installed GV-1480 Combo Card DVI myself. All works great, but did not have time to configure the below. Below I need a quote. I would like to get the below done any day after 6PM.</p> <p>1. Configure GeoVision 8.3x to view on my MS Mobile 5.x</p> <p>2. Configure so I can view on any PC via the internet</p> <p>3. Secure my server hosting the GeoVision to ensure it is only for my private viewing</p> <p>4. Setup VNC properly so I can admin my box remotely.</p> <p>5. I need to setup to GeoVision to alert my alarm company if specific objects move</p> <p>6. Email me images if something moves when I am a way</p> <p>7. Few of the cool features I just did not have time to configure and see. </p> http://videos.cctvcamerapros.com/support/topic/access-my-dvr-from-my-job#post-148 Fri, 06 Nov 2009 20:22:02 +0000 shay 148@http://videos.cctvcamerapros.com/support/ <p>Does anyone have all the steps or a good site on how to get this done using Geovision SW and Linksys router.<br /> I have static ip on my dvr workstation. I&#39;ve setup dyndns.<br /> From my browser at work, it seems as though I have gotten through my router to the dvr workstation. I can actually see the computer name in the corner window of my browser, however I am not able to view my cameras </p> http://videos.cctvcamerapros.com/support/topic/iphone-viewing#post-149 Sat, 07 Nov 2009 16:59:06 +0000 billloveless 149@http://videos.cctvcamerapros.com/support/ <p>I have down loaded the GV-iView app on my iphone. I am using linksys router with port forwarding set up for various ports, 81,80,8866,5511,4550,5550,3550. I can access remotely from other computers, however when I use the app on the iphone it tries to connect but will, after about 5 to 10 seconds, give me a message that the &quot;connectin failed&quot;. I have tried using all the various ports but still no luck.<br /> Can anyone help.<br /> Thanks,<br /> Bill<br /> PS I have also performed items 1,2,3 and 4 on the Geovision iPhone setup. </p> http://videos.cctvcamerapros.com/support/topic/stand-alone-geovision-servers#post-138 Fri, 23 Oct 2009 21:53:53 +0000 mhoeft 138@http://videos.cctvcamerapros.com/support/ <p>Hello, my agency recently acquired three stand-alone GeoVision systems. What is the best method of viewing the cameras from all three of those servers, live on one computer/pc?<br /> I was not able to locate V2 or any other multi-view type software on the CD that was delivered with each system.<br /> We currently use a dedicated laptop with WAN, LAN or internet connectivity to view each system. This gets kind of tedious and takes up a lot of room in the operations center.<br /> Thanks </p> http://videos.cctvcamerapros.com/support/topic/jpeg-h264-dual-codec-surveillance-dvr-internet-viewing-failure#post-109 Mon, 14 Sep 2009 17:53:41 +0000 recelect 109@http://videos.cctvcamerapros.com/support/ <p>JPEG H.264 Dual Codec Surveillance DVR -</p> <p>will work for about 1 month at a remote location, then unit fails to allow access from a remote computer and needs to be reset. Have tried changing ips, changing dynamic to static and back, changed routers, etc... still no luck. please help!!! </p> http://videos.cctvcamerapros.com/support/topic/outdoor-security-cam-grounding-question#post-118 Sat, 26 Sep 2009 17:29:47 +0000 leonardoq 118@http://videos.cctvcamerapros.com/support/ <p>I&#39;ve got an installation of a outdoor security camera with coax for the video signal and STP (shielded twisted pair) for the 12VDC power. To protect from lightning strikes I have grounded the coax shield and power cable shield to a grounding plate before coming indoors. What can I do to protect the power supply from an incoming surge on the power lines coming in to my house? The transient surge suppressors I see are geared toward protecting the equipment end from a surge at the main power but not from incoming surges from lightning. Any one familiar with products that protect from that end and what they are called? </p> http://videos.cctvcamerapros.com/support/topic/wireless-camera-system-questions#post-11 Wed, 15 Jul 2009 18:57:06 +0000 admin 11@http://videos.cctvcamerapros.com/support/ <p>A potential customer recently contacted us with the following question on wireless camera system:</p> <p>Looking for information on a wireless camera system. I would like to find a system that I can expand as time goes on. I would like to have about 9 to 10 cameras total. If possible to be able to monitor from the Internet.</p> <p>Here is how the security camera system would layout:</p> <p>HOME<br /> ====</p> <ul> <li> 2 TO 3 CAMERA </li> <li> HOME WOOD FRAME VINYL SIDING AND SHINGLE ROOF </li> <li> CABLE INTERNET SERVICE (SUDDENLINK), WIRELESS ROUTER AND DELL LAPTOP COMPUTER </li> </ul> <p>SHOP<br /> ====</p> <ul> <li> 2 INSIDE CAMERAS AND 2 OUTSIDE CAMERAS </li> <li> METAL SIDING AND METAL ROOF ABOUT 80 FEET FROM HOME, BLDG. HAS ELECTRIC </li> </ul> <p>BARN<br /> ====</p> <ul> <li> 3 INSIDE CAMERAS (TO BE ABLE TO MOINTER COWS CALVING) </li> <li> METAL SIDING AND METAL ROOF ABOUT 850 FEET FROM HOUSE </li> </ul> <p>-------------<br /> I COULD GET BUY WITH A 8 CAMERA SYSTEM IF THERE IS A BIG PRICE DIFFERENCE.</p> <p>WHAT WOULD BE MONTHLY COST OF HAVING INTERNET ACCESS?</p> <p>IF NEED BE COULD LEAVE LIGHT ON IN BARN FOR CAMERA LIGHT. I HOPE TO BUY SYSTEM AND ADD CAMERAS AS I CAN AFFORD. </p> http://videos.cctvcamerapros.com/support/topic/vivoteck-e-mail-smtp-problem#post-100 Fri, 04 Sep 2009 19:15:01 +0000 STOUFFERC 100@http://videos.cctvcamerapros.com/support/ <p>I am having a heck of a time getting my new <a href="http://www.cctvcamerapros.com/Video-Encoder-p/vivotek-vs7100.htm">Vivotek VS7100 video encoder</a> to e-mail me. I went to the manufacture site and they said the SMTP server needs to be the RECEIVER&#39;s SMTP. I have tried it a dozen different ways with my SMTP and with Gmail&#39;s but still no luck. Do you think it&#39;s a port or authentication issue? </p> http://videos.cctvcamerapros.com/support/topic/no-new-entry-will-be-added-to-system-log-if-the-storage-capacity-of-the-system-l#post-93 Wed, 02 Sep 2009 17:48:09 +0000 JCHaldas 93@http://videos.cctvcamerapros.com/support/ <p>We recently had a customer with a GeoVision Error which read: No new entry will be added to System Log if the storage capacity of the system log is lower then requirement.</p> <p>The solution was to go into config/system log setting and change the keep days to a lower number. </p> http://videos.cctvcamerapros.com/support/topic/mpeg4-9ch-setup-need-help#post-62 Sat, 15 Aug 2009 20:13:39 +0000 Greg 62@http://videos.cctvcamerapros.com/support/ <p>Hi i&#39;m using a DSL modem (thompson speedtouch) wich ip is 10.0.0.138 to conect to the modem and that modem conect to a Linksys router (wi-fi) Linksys WRT310N with an ip of 192.168.1.1 and from the router i have two two other pc hooked up plus my Mpeg4 DVR which ip is 192.168.1.104 </p> <p>the computer which i&#39;m working with, i have put an static Ip for it and it is 192.168.1.101 and the Mpeg4 DVR i put static IP to and its 192.168.1.104</p> <p>i want to put my cameras so i can see it from home any help please i have made port forwarding but when conecting from webbrowser on my local network it brings me to the router. the hostname is capriecam.dyndns.org</p> <p>Please help </p> http://videos.cctvcamerapros.com/support/topic/will-webcam-work-on-mozilla-firefox#post-54 Wed, 12 Aug 2009 06:43:09 +0000 Cliff Courtin 54@http://videos.cctvcamerapros.com/support/ <p>Can I see camera views within Mozilla Firefox. If so what version is required and what at he security and browser settings required </p> http://videos.cctvcamerapros.com/support/topic/cant-access-webcam-or-too-slow-to-access#post-40 Mon, 03 Aug 2009 03:54:59 +0000 eidelj 40@http://videos.cctvcamerapros.com/support/ <p>Hi to all,</p> <p> I have this problem in setting up webcam server on geovision. I tried all settings and config by searching steps on the internet but i can't still access successfully my webcams through internet.<br /> this what i done already<br /> 1. i am using DLINK DIR-300 router and GEOVISION 650 16 camera capable. i followed the instruction on setting up port forwarding, i done putting port 80,21,4550,5550 in my list of ports to forward and all have the same ip address that targets the cctv computer on office local network.<br /> 2. i installed version 8.3 of geovision main system<br /> 3. i already done ddns by registering at dlinkddns.com and use it to map the routers IP address. because i don't have static ip but i have 700 kpbs puls speed ADSL at ppoe connection.<br /> 4. since i think DDNS is nothing to be the issue i just disabled ddns on my router and do a lot of testing by typing only my routers IP Address(from ISP) not dhcp address.<br /> 5. I followed the configuration steps by starting webcam server on configure-general settings and system configure by checking webcam server. i also done going to network-webcam server and at general settings tab i check enable remote control and checked the ports on server tab(they all have 80,4550,5550 repectively and check run GEOHTTP SERVER.</p> <p>after all this settings etc. i tried to access it on my local network by typing the local ip address of the cctv computer and it successfully log to geovision login and it did show me the camera footage successfully but when i tried to access it over the internet using routers ip address(isp not local address) the page loads too slow and it did not go through geovision page. i don't know the problem although there are other computers accessing internet through our router but i disconnect them and tried only cctv computer but still no luck. well appreciate a help to all of you tnx. </p> http://videos.cctvcamerapros.com/support/topic/connect-laptop-to-dvr-for-backups#post-34 Tue, 28 Jul 2009 21:47:17 +0000 AmyK 34@http://videos.cctvcamerapros.com/support/ <p>I am working with the owners of an older DVR model (no manufacturer name on the outside) that recorded a burglary. I want to connect via the RJ-45 port to transfer the video files during the crime to my laptop for analysis &amp; preservation.<br /> Will an Ethernet cable work or do I need a specifically "RJ-45" cable?<br /> Do I just telnet into it using the MAC address listed on the back of the DVR unit?<br /> Any tips in the right direction appreciated - thank you!<br /> -AmyK </p> http://videos.cctvcamerapros.com/support/topic/help-d-link-dcs-910-installation#post-20 Mon, 20 Jul 2009 11:12:24 +0000 freeboy84 20@http://videos.cctvcamerapros.com/support/ <p>Hi, </p> <p>I just bought D-Link DCS-910 IP Camera &amp; I'm Using D-Link DSL-G604T Modem. I have tried and follow the Installation Guide to install the Camara. It work FINE. </p> <p>The PROBLEM is I don't know how to setup the D-Link DSL-G604T Modem to bring up the Image to WAN, so that I can remote access the Camera. </p> <p>Anyone PLEASE HELP me .. </p> <p>Many THANKS ! </p> http://videos.cctvcamerapros.com/support/topic/d-link-dcs-5220-wireless-camera-remote-viewing-setup#post-2 Sat, 11 Jul 2009 17:50:21 +0000 admin 2@http://videos.cctvcamerapros.com/support/ <p>A website visitor submitted the following question: </p> <p>I have a D-Link DCS-5220 Wireless Camera installed on my LinkSys 4-port Wireless Router at home. The camera uses an IP address of 192.168.1.127 on the router when it is connected. I would like to be able to view the camera from outside my home. Is a Dynamic DNS service what I want to use? I have a DSL line coming into my home that is not a static IP, it is a DHCP line from sbcglobal.net. </p>