CCTV Camera Pros Recently had a customer call with the following questions.

Question:

1. How many sites can you setup with the NUUO Remote Live Viewer?

2. Can you set up multiple monitors?

3. If so what is the maximum amount of monitors and how many cameras can be on each monitor?

Answer:

1. Remote Live Viewer doesn’t count the number of servers , It counts the number of camera channels connected. It can stream 128 total channels with two monitors. 64 channels per monitor.

2. You can you use multiple monitors. Two for live view and one for playback.

3. You can live view 64 channels per monitor.

A customer recently asked CCTV Camera Pros if in addition to supporting remote viewing of surveillance cameras from the NUUO iPhone app, if the iPad and iPad2 was also supported.

The answer is yes, NUUO has both iPhone and iPad versions of their iViewer app which is used to connect to NUUO surveillance systems to view cameras. Here are links to the two apps:

• 
  NUUO iPhone app
  http://itunes.apple.com/us/app/nuuo-iviewer/id362310181?mt=8
• 
  NUUO iPad app
  http://itunes.apple.com/us/app/nuuo-iviewer-for-ipad/id412564650?mt=8

If you have any additional questions about NUUO cards, NVRs, IP camera software, or accessories please contact us. CCTV Camera Pros is a master distributor for NUUO.

A customer recently asked us what the differences are between some of the different series NUUO DVR cards. Here were the questions asked:

• 
  What is the difference between the 5000, 6000, and 7000 NUUO DVR cards?
  >>The 5000 series has been discontinued and replaced with the 6000 series. The difference between the 6000 and 7000 series NUUO cards is the frame rate and resolution that the card is capable of recording at. The 7000 series is top of the line and capable or recording at D1 resolution (which is 704 x 480) at a full 30 frames per second on all channels. So the 16 channel card for example can record at a total of 480 FPS which is 30 FPS x 16 cameras at D1 resolution. The 6000 series cards are capable of recording at full 30 frames per camera at CIF resolution which is 352 x 240. However, the 6000 series cards can also record at D1 resolution but at a lower frame rate (7.5 FPS per camera).
• 
  If I were to get a PC-based DVR, such as the Nuuo-PC7000, which shows that it comes standard with 4-camera support, and at a future date I need to add 15 more cameras, could I just buy a 16-camera Nuuo card (I believe I see the SCB-7016) and put it in the system?
  >> Yes, you can add an additional 7000 series card to expand the number of cameras the DVR supports. That is one of the nice things about the PC based systems.
• 
  Do these systems support external storage, such as a USB drive?
  >> Yes, you can use an external drive such as a USB drive, however keep in mind that for large systems there may not be enough data throughput on a USB drive to support recording a bunch of cameras at D1 resolution at full 30FPS. A faster solution is an external iSCSI drive.
• 
  What is the DVR software used on the PCs?
  >> All of the NUUO cards include the same software which is provided by NUUO. The latest version is 3.5. You can watch some videos of the NUUO software on this page:
  http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos

Please let us know if you have any additional questions about NUUO. CCTV Camera Pros is an authorized factory distributor for all NUUO products.

I just recently purchased a NUUOmini, two Zavio B5110's, and a Netgear FS108P. I have an iMac with an Airport Extreme router, but I am also running Windows XP via Parallels Desktop. Cameras work great and they show up via Safari, IE in Parallels, and on the iCamViewer.

The problems I'm having are:
1) Viewing the cameras outside the network.
2) Having the cameras show up in the Nuuo LIVE VIEW (via Parallels Desktop)

I get two messages when switching to the Nuuo LIVE VIEW within Parallels. The first one is "Connecting to Remote Camera. Login Server 10.0.1.42 (10.0.1.42)". That IP doesn't belong to either of my cameras or the Nuuo, and the IP Scanner software has it listed as an Unidentified Hidden Device. The second message (both messages pop up and go away super fast) is, "Connecting to Remote Camera. Abort Connecting Cameras...". Then in the 4 camera viewer, the boxes are just black with the respective camera names in the first two boxes, along with a recording light in the top right corner of both boxes.

Under the Camera Status tab it lists the cameras as connected and recording, but I'm not sure what it's recording...nor do I have the ability to play back anything.

I think the issue with both problems are one in the same and have to do with the network set-up. I've set up a DHCP Reservation for the Nuuo in the AEBS, set up Port Mapping for the Nuuo in the AEBS (80, 5150, 5160, 5170), and tried various combinations out of frustration. I just don't know what to do at this point.

Thanks for the help,
-Steve

Here is a list of questions that we recently received from a customer that was interested in NUUO DVR cards and software. I am starting this topic to document a list of frequently asked questions related to NUUO DVR cards.

1. What is the difference between the 5000, 6000, and 7000 NUUO DVR cards?
   >>The 5000 series has been discontinued and replaced with the 6000 series. The difference between the 6000 and 7000 series NUUO cards is the frame rate and resolution that the card is capable of recording at. The 7000 series is top of the line and capable or recording at D1 resolution (which is 704 x 480) at a full 30 frames per second on all channels. So the 16 channel card for example can record at a total of 480 FPS which is 30 FPS x 16 cameras at D1 resolution. The 6000 series cards are capable of recording at full 30 frames per camera at CIF resolution which is 352 x 240. However, the 6000 series cards can also record at D1 resolution but at a lower frame rate (7.5 FPS per camera).
2. If I were to get a PC-based DVR, such as the NUUO-PC7000, which shows that it comes standard with 4-camera support, and at a future date I need to add 15 more cameras, could I just buy a 16-camera Nuuo card (I believe I see the SCB-7016) and put it in the system?
   >> Yes, you can add an additional 7000 series card to expand the number of cameras the DVR supports. That is one of the nice things about the PC based systems.
3. Do NUUO systems support external storage, such as a USB drive?
   >> Yes, you can use an external drive such as a USB drive, however keep in mind that for large systems there may not be enough data throughput on a USB drive to support recording a bunch of cameras at D1 resolution at full 30FPS. A faster solution is an external iSCSI drive.
4. What is the DVR software used on the PCs?
   >> All of the NUUO cards include the same software which is provided by NUUO. The latest version is 3.5. You can watch some videos of the NUUO software on this page:
   http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos

Please post additional questions about NUUO to this support topic. CCTV Camera Pros is an authorized factory distributor for NUUO and we want to help educate consumers about the product.

A customer recently contacted CCTV Camera Pros via email with the following problem:

I currently have a 16 ch Lorex DVR, and I hate it more than words can describe. The PC software is awful, and controlling the playback, etc, has to be done through the panel and it is making me crazy.

I am a system builder, very comfortable with computers. I would prefer to build a Windows based system that gives me the ability to email, set alerts, ftp video offsite, monitor via web interface, etc. I’m comfortable with Linux too if that makes a difference.

I have some pretty decent network cameras, so I think all I would need is 2 four channel input cards and the software. Any recommendations of what software package and what input cards I could use?

Do you have the software you sell installed at a demo site?

CCTV Camera Pros Email Response:

Keith,

Thank You for contacting CCTV Camera Pros. I am sorry to hear that you are not happy with your current Lorex DVR system. We do not carry Lorex but have heard many similar complaints over the years. The NUUO DVR cards and NUUO IP cameras software that CCTV Camera Pros supplies is an excellent choice for greater video and software quality that what is typically available in inexpensive stand alone DVRs. This is a Windows solution. You can find more information and watch some demonstration videos of the NUUO software and DVR cards on our website here:

http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm

If you would like to setup a time that I can give you a demonstration, please email me at mike@cctvcamerapros.net. We do have a system that you can log into for a demo by appointment.

Please let us know.

Sincerely.
-Mike

CCTV Camera Pros - A US Veteran Owned Business
Home, Business, and Government Video Surveillance Systems
Federal Supplier Cage Code: 4VTG3
Toll Free: 888-849-2288
http://www.cctvcamerapros.com/

The following chat transcript has some very useful information related to the Geovision GV-VS04H video server which provides CCTV to IP conversion for 4 cameras.

Customer:
Regarding the Geovision GV-VS04H network video server, I just wanted to make sure all 4 cameras could be veiwed at the same time & if i used used 25 or so if they would work with evologic software

CCTV Camera Pros Support:
Hello, yes you can view all 4 cameras on the same screen. From which device were you planning on viewing from?

Customer:
I was wanting to use a mac pro with evologic software

CCTV Camera Pros Support:
I am not familiar with evologic software. Is that for video surveillance?

Customer:
yes

CCTV Camera Pros Support:
Can you explain how you wanted the video server and the evologic software to work together?

Customer:
i currently have less than 100 analog cams & i want to convert them to ip & use software on a mac to veiw them

CCTV Camera Pros Support:
ah, I see. In order to view cameras connected to the Geovision GV-VS04H, you must use the included NVR software that comes with the server. This software is designed for Windows. Your Mac computers can then connect to the webserver on the Geovision NVR software PC to view your cameras.

CCTV Camera Pros Support:
Unfortunately there is not a direct interface to the web server of the video server for non-Internet Explorer browsers. You can connect direct to the server using iPhone, iPad, and Android. But not direct from Mac. I have spoken to Geovision product management and requested that direct Mac access be added to the development roadmap.

Does this make sense?

Did you realize that for Mac access you do need to run the Geovision NVR software on a Windows PC?

Customer:
no i didnt.. i am currently using pci cards in multiple pcs & its working ok but the pci cards are getting obsolete. i need something with more power & less pc's

Customer:
i would like to use network type cams instead of going thru the internet

CCTV Camera Pros Support:
So you are looking to migrate over time from Analog to IP cameras. That is the overall goal?

Customer:
yes, i need something to network my cctv cams if possible

CCTV Camera Pros Support:
OK, I think I have a better solution for you. For now, you can use Geovision DVR cards & your existing PCs for your existing CCTV cameras. The Geovision software that is included with the Geovision DVR cards is a hybrid so will work with both Geovision DVR cards / CCTV cameras as well as Geovision IP cameras

Customer:
a pc can only handle 16 cams, i need something to handle at least 100 cams

CCTV Camera Pros Support:
The Geovision software is awesome and accessible by both Mac and PC. Also iPhone, iPad, Android, Blackckberry, etc. Each GV PC can actually handle up to 32 cameras.

Customer:
i want to do away with pc's

CCTV Camera Pros Support:
There is software to manage more than one PC to scales to hundreds or thousands of cameras.

CCTV Camera Pros Support:
And you also want to eventually do away with your analog cameras?

Customer:
yes

CCTV Camera Pros Support:
So you want a non-PC based recorder?

Customer:
yes

CCTV Camera Pros Support:
OK. Let me check something...

CCTV Camera Pros Support:
This is a stand alone NVR that we supply: http://www.cctvcamerapros.com/Network-Digital-Video-Recorder-p/nuuo-nv-4160.htm

CCTV Camera Pros Support:
There is a new version coming out next month that is completely accessible via Mac OS

CCTV Camera Pros Support:
There is no single device that I know of that can handle 100+ cameras and has direct Mac access. You will need multiple recorders but they can be managed centrally so it does not seem like separate physical devices. For your existing IP cameras, this IP server is compatible with the NUUO NVR: http://www.cctvcamerapros.com/Video-Encoder-p/vivotek-vs7100.htm. That IP server is also accessible directly from Mac using Safari, Firefox, or Chrome web browsers, unlike the Geovision IP server.

Customer:
i will check this out .. thanx

CCTV Camera Pros Support:
your welcome. Do you have any additional questions?

Customer:
that will do for now ..have a good one

CCTV Camera Pros Support:
OK, if you think of anything, you can email me at mike@cctvcamerapros.net. Thank You!

What port do I need to forward on my router to view the nuuo system on the internet?

example http://66.150.240.14:5040

CCTV Camera Pros recently had a customer inquire with the following questions related to NUUO surveillance systems:

1. If they decide to go with all IP cameras, what are the live view scenarios that we can expect with such a high bandwidth load from that many cameras?

Here is a calculator you can use to calculate Bandwidth , HDD Space and recommended Processor http://support.nuuo.com/calculator/

* The minimum hardware required to run NUUO IP camera software depends mainly on the number of cameras and their video settings.
* The calculator is for NUUO IP+(NVR), NUUO SCB Series(DVR), NUUO Hybrid solution, or NUUO NVR.
* NUUO products support Windows 2003 32-bit and Windows XP 32-bit.
* All products also support Windows Vista 32-bit, except SCB-5000 Series and SCB-4016.
* The default bitrate for audio is 48 Kbps.
* Using network drives for recording is NOT recommended. It is recommended to directly attach a hard drive instead of using network drives.
* Minimum bandwitdh is the least amount of network capacity required for data streaming over LAN or internet. Please reserve 40% or more bandwidth to guarantee stable connection and good remote viewing quality. For instance, 0.8 Mbps (or 800 Kbps) of streaming data works fine with a 2 Mbps upload network connection but not with a 1 Mbps upload network connection.
* All the testing video streams are set to normal qualities.
* NVRmini bandwidth limits
o NV2020 has a maximum bandwidth limit of 20 Mbps.
o NV2040 has a maximum bandwidth limit of 20 Mbps.
o NV4080 has a maximum bandwidth limit of 30 Mbps.
o NV4016 has a maximum bandwidth limit of 22 Mbps.
* It is required that a dedicated graphics card be installed. Please see also our hardware compatibility list.

2. They want to be able to record all of the cameras as well. Some of them will be on full time record and some will be on motion recording. Would they be better off with 2 DVR’s to give them a longer playback time frame?

If they are going over 32 cameras I would recommend to separate units. Also refer to calculator above for estimate on HDD recommendation.

3. If they have 2 DVR’s, using the NUUO system, will they be linked?

You can use the client software that comes with the NUUO systems to view up to 64 cameras on one central station over the web or on the internal LAN. You can also review the playback using the client software.

4. What kind of Live View software comes with the NUUO system? I have only used Geovision at this point. Do they have remote playback capabilities?

You can view remotely by using the Client software that comes with all of our NUUO software or via IE web browser. Playback is supported

5. They are looking at probably 3 PTZ cameras in this system. How are those cameras controlled in the NUUO setup? Can they be controlled by the DVR software?

If they are using analog PTZ cameras they will need this piece here to integrate it with the NUUO servers http://www.cctvcamerapros.com/USB-to-RS-485-p/nuuo-scb-c08.htm

If they are using IP PTZ cameras than there is no additional hardware needed. You would just have to make sure that the camera is supported by NUUO http://support.nuuo.com/mediawiki/index.php/Supported_cameras

6. Does the NUUO system allow for multiple levels of login? They want to be able to control some of the functions at the guard station (ie – PTZ control, playback, single camera view, etc) but want to be able to lock out programming.

Yes you can create unlimited user accounts and customize user privileges per user.

After Reading this if you have any questions feel free to ask!!!

Hello,

Today I will be going over the setup to view your NUUO surveillance System via an Android mobile phone. The quality is not the best but it is a good work around until NUUO comes out with an app that supports Android. Which should be release 1st quarter 2011.

1.) First thing we will need to do is in the NUUO Main Console itself you will need to enable the 3GPP server. You can do so by following these instructions. Click the Config button > Network service > Click the 3GPP option on the left side of the box > Press the start button.

2.) Now that you have the 3GPP server enabled I want you to go into the Android Market and download the Real Player app which is free.

3.) Once you have downloaded the Real Player App. I want you to open your web browser and type in the following
rtsp://ipaddress:554/media00.3gp this will call camera 1. Note you can only view 1 Camera at a time media00.3gp is camera 1, media01.3gp is camera 2 so on so forth.

4.)Once you have typed in the ip address press the go button. You should see dialogue box pop up. You will need to select the real player option.

5.) You should now be connected. Also instead of typing this in over and over it will be easier to create a bookmark for each one of your cameras for easy accessibility.

Thanks James

A customer contacted CCTV Camera Pros with the following question related to NUUO surveillance systems:

When using object counting with NUUO surveillance software, is it possible to have an image of the frame saved when an object is counted? We are looking to get entry and exit counts of a small store (20-50 customers/day) but have the ability to "see" who was counted, as the boss loves using the front entrance 5 billion times a day and want to remove him from the count.

CCTV Camera Pros Technical Support response:

Yes this is possible by also having the motion trigger a motion detection event. All of the motion events are bookmarked so you can see who triggered the event.

Please let us know if we can help further.

Please follow these instructions to setup audio surveillance recording on NUUO PC based DVRs.

From the NUUO Main Console:

1. Click the "Schedule" button
2. Choose the camera that you want to record audio
3. Click the "Configure" button

4. Click the "Record Audio" check box
5. Click OK

We recently had a customer call in with the following question:

Q: We purchased a NUUO 32 cam server and are having problems displaying all 32 cams on the monitor simultaneously.

A: In the NUUO Main Console I want you to click the configure button and then go into system settings. Once you are in the system settings click the monitor display tab. Now under layout you will see NXN type. Next need to select 6 x 6. Once you have done that press the ok button to save the settings and go back to the live view. Last click the N button next to all the different screen divisions.

A2: If you are still having issues click the Configuration button and go back into the System Settings menu. Now go to the Camera Tab. Last uncheck all of the active cameras and then recheck the cameras. Now you should be able to view all of the cameras on the same screen.

A customer contacted CCTV Camera Pros and asked the following question:

I like the Zavio B5110 camera but I need a stand alone 4 channel nvr to work with it. Will it work with the AverMedia EXR6004 mini or the QNAP NVR104P or NVR104V?

CCTV Camera Pros response:

Thank You for contacting CCTV Camera Pros. Have you considered the 4 channel stand alone network video recorder that we supply from NUUO called the NVRmini? It is compatible with the Zavio B5110 megapixel security camera. You can take a look at it here:

http://www.cctvcamerapros.com/Network-Video-Recorder-p/nuuo-nv-2040.htm

You can also see a demonstration video of the NVRmini here:
http://www.cctvcamerapros.com/Network-Video-Recorder-s/299.htm#NVR-video-demo

If you allow us to bundle 2 of more cameras with the mini, we can offer you a system discount.

Please let us know what you think.

Sincerely.
-Mike

A customer recently contacted CCTV Camera Pros and asked the following questions related to NUUO surveillance systems:

We are planning our network bandwidth requirements for a new surveillance system. What video format does the NUUO remote viewing stream in? H.264, MPEG-4, or MJPEG?

Here is the official response that CCTV Camera Pros got from NUUO technical support:

Based on NUUO software v3.3, please see the below reference for each product model DVR card and NUUO IP camera software:

SCB-6000 and SCB-7000 DVR cards: H.264, MPEG-4 and MJPEG
SCB-5000 DVR Card: H.264, MPEG-4 and MJPEG
SCB-1000, SCB-2000 and SCB-3000 DVR cards: MPEG-4 and MJPEG
NVR / IP Camera Software: H.264, MPEG-4 and MJPEG

In this coming software version, v3.4, the remote viewing of all DVR cards will use H.264, MPEG-4, and MJPEG.

The remote live viewer of NVR uses H.264, MPEG-4, and MJPEG, the default video format is the same as the source of each network IP camera.

If you are looking for an advanced DVR, NVR or Hybrid Surveillance System yet still looking for a very easy to manage point and click interface. You should heavily consider NUUO products seen here http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm. NUUO also offers great US based technical support and a very long list of supported ip cameras.

NUUO systems have a one of the easiest graphical interfaces to manage. No technical background is needed. Here are some videos to give you an idea of the user friendliness http://www.nuuo.com/faq.php?node=502 What makes NUUO so great is it has a simple point and click interface, yet does not lack at all when it comes to advanced features. Here is a brochure which displays some of NUUO's most commonly used settings http://videos.cctvcamerapros.com/pdf/NUUO/NUUO-DVR-Card-Brochure.pdf

Combine NUUO's user friendliness and their outstanding customer support and you have yourself a very solid platform to work from. NUUO has US based technical support with a very knowledgeable team. They also have a very helpful support wiki http://support.nuuo.com/mediawiki/index.php/Main_Page which has step by step instructions, common problems and solutions, as well as all of the recent updates and software downloads.

NUUO also has an extremely long list of supported ip cameras. With the industry moving towards ip technology it is beneficial to have a system that has a long list of supported ip cameras. Here is a link to the supported cameras http://support.nuuo.com/mediawiki/index.php/Supported_cameras

When planning for your next system I strongly advise NUUO products. If you have any questions you can call CCTV Camera Pros at 888-849-2288 or visit our website http://www.cctvcamerapros.com

In this forum post I will be going over the procedure to stack multiple NUUO DVR cards in a single PC.

1.) If you currently have a Nuuo DVR card installed, you will need to uninstall the current software and Drivers.

2.) Now that you are working with a clean PC. Power the PC down and put the DVR card or cards in the machine.

3.) Once the DVR cards are properly seated, if you have the 5000 series cards you will want to install the audio extension cables if you are going to need audio now.

4.) Now power the PC up once windows starts the install wizards should come up just ignore the messages. Now insert your NUUO Software disk. If you do not have this handy you can download the newest version here http://support.nuuo.com/mediawiki/index.php/New_version.

5.) Last you will need to install the NUUO Drivers. Once the drivers install you may need to reboot your system. Once the system is back up, go ahead and open the NUUO software disk and install the Server Pack.

6.) Now you have successfully installed multiple NUUO DVR cards. For more information on NUUO products you can visit here http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm

This surveillance forum post walks users through basic steps for setting up and trouble shooting remote viewing setup for surveillance DVRs.

Most DVR's are very similar when setting up remote viewing. The 1st step is enabling your remote viewing server. It may also be referred to as web server or webcam server. The term will vary depending on the manufacturer of the DVR that you are setting up. This step may not apply for all DVR's, I noticed this applies more with PC Based DVR's.

Once you have the web server enabled you will need to get the LAN (Local Area Network) IP Address for your DVR. If you have a PC Based DVR you can retrieve your IP Address by simply going to Start Menu > All Programs > Accessories > Command Prompt. Once you have the Command Prompt window open type in ipconfig and press enter. That will give you your ip address. For stand alone DVR's you can find your LAN ip address by logging into your router and viewing the attached devices or in the network settings in your DVR. It may not be referred to as network setup the terminology may be a bit different you may want to open up your DVR Manual to check, I promise it wont bite.

Now that you have your LAN IP Address. We are going to try to connect to the DVR locally in other words with a pc on the same network as your DVR. Some DVR's require a client to be installed on the pc you are trying to connect from. Others allow you to connect using Internet Explorer. If you are trying to log in via internet explorer and your DVR is not using port 80 you will need to type your ip address like this http://ipaddress:port # so if my ip address is 192.168.1.100 and port number is 7000 It should look like this http://192.168.1.100:7000. If your default port is 80 you can just simply type the ip address in this case it would look like this 192.168.1.100

Once you have connected locally with your LAN IP Address you will need to setup port forwarding. This will forward the port for your DVR to the Internet so you can view it remotely. Here is a link to the port forwarding setup of some commonly used routers http://www.cctvcamerapros.com/Internet-Surveillance-Setup-s/156.htm. Also if your router has any firewalls that may block the transmission of the video you will need to disable that firewall.

The last step is to get your WAN (Wide Area Network) IP Address you can do this by going to this website on a computer local to your dvr http://dvripaddress.com This website will display your ip address.Try to connect using this IP Address If you cannot connect using that ip address this means the ports are not open you can check using this useful tool http://videos.cctvcamerapros.com/check-open-port-forwarding-tool. If you have DSL Service with a modem that is separate from the router call your internet service provider and tell them you need to bridge the modem to the router and take down any firewalls blocking the ports that you have forwarded. Also if you have DSL in most cases you will not be able to connect with that ip address while you are still in the local network.

You should be all setup if you have any questions please feel free to post.

We Recently had a customer contact CCTV Camera Pros with the following question:
What Are the Advantages of IP Cameras? How do you record using IP cameras,will it work with my current CCTV Cameras.

CCTV Camera Pros Response:
The IP Cameras are a bit different than your typical CCTV Surveillance camera in the sense that CCTV Cameras connect directly to the back of your recording device or DVR. Where as the IP Cameras are plugged into your router and are ran over you internal network. The advantage of IP cameras is they can record in a much higher resolution. Depending on the camera up to 8 Mega Pixels. IP Cameras produce a much sharper resolution, great for applications which require details like Facial recognition or the ability to digitally zoom in on a specific object or area live or while reviewing previously recorded events. Another advantage when using IP Cameras is they have built in web server which will allow you to Remotely View and configure your cameras as long as you have internet connection were the camera is located.

In small 1-3 camera setups you can use an existing PC as your NVR (Network Video Recorder) , most IP cameras come with a basic recording software that you can download on a Windows PC . This software can not be used in conjunction with your current CCTV DVR System.

For your case because you want to use your current CCTV Cameras you will need what is know as a Hybrid System which supports IP and CCTV Cameras. Our Hybrid systems can manage up to 32 cameras. Here are the Leading Manufacturers your can use for a Hybrid System. NUUO http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm GeoVision http://www.cctvcamerapros.com/Geovision-DVR-Computers-Geovision-Surveillance-DVRs-s/60.htm and Alnet http://www.cctvcamerapros.com/Alnet-Surveillance-Systems-s/376.htm. We provide fully built custom Hybrid systems to fit your application.

A prospective customer interested in using NUUO surveillance DVRs wrote to us asking the following:

I have a business with multiple locations and was wondering if I could pull up cameras from each of the locations on the same screen from my house or another remote locations.

When I try to remote into the Nuvo server it worked the first time, but since then it just gives me errors. If I type in http://xx.xxx.xxx.xxx:5150 to see the live view I get this error- NUSP/1.0 500 CSep:0. If I try to view the footage the camera's recorded using :5160 I get this error- Nupp/1.0 400 Internal Server Error C Seq 744250595. Could you help me with this problem?

That camera is compatible with NUUO IP camera software: http://www.cctvcamerapros.com/NUUO-IP-Camera-Software-s/297.htm. The email alert software works really well in NUUO also.

Customer Support: You can watch some videos of NUUOs capabilities here: http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos

DLink Camera Customer: We are getting false positives with the DLink software, do you think it is the camera or the software?

Customer Support: It is likely the software is too sensitive.

DLink Camera Customer: So for the one camera we could use SCB IP+ 01 NUUO IP Camera Software
Customer Support: that is correct.

DLink Camera Customer: It would run off the PC and record to the hard drive?
Customer Support: correct

DLink Camera Customer: Provide motion detection recording on a set scheduleSend out email alerts when motion is detected after hours? Include snapshots of the detected motion in the email alerts? Provide a web interface to view the camera over a browser?

DLink Camera Customer: Does it do these things?

Customer Support: yes it does all of those things.

Customer Support: Do you have an outgoing mail server (SMTP) that you can use?

DLink Camera Customer: Is there a trial or demo version of the software?

DLink Camera Customer: Yes we have an internal Exchange server
Customer Support: ok. Yes, there is a trial version. You can download the NUUO IP camera software trial here: http://videos.cctvcamerapros.com/downloads/NUUO/NUUO-Trial-3.2.16.zip

DLink Camera Customer: Ok, so we currently have the DCS900 camera installed and working. We would just need to purchase this software and install it on a PC that is on the same subnet?

Customer Support: yes, that is correct.

DLink Camera Customer: There is nothing else to purchase to make it happen?

Customer Support: If you have a computer already, you just need the NUUO NVR software.

DLink Camera Customer: Great, thanks for the information.

Customer Support: There is nothing else to purchase. Let us know if we can help further. Your welcome for the info.

A customer recently contacted us with the following questions. Our answers are inline with the message:

Thank you for contacting CCTV Camera Pros. Please see answers to your questions below:

We currently have a JPEG2000 stand alone 16 camera DVR. We’ve picked out a nice rack mount server that we’d like to install a DVR card in to replace the JPEG2000. I see NUUO and Geovision, any major differences with them?

They both support the same major features. NUUO is compatible with many more brand of IP cameras if you ever plan on using any IP cameras in your system. NUUO is also a little more flexible in supporting multiple cards on a single system.

We were looking at the GV-1240-16. I noticed the GV-1240-16 comes with Geovision version 8 software. Does that include some remote viewing capabilities?

Yes, both NUUO and Geovision are able to be remotely viewed from either Internet explorer or from the remote viewing client included on the CD.

Looks like there’s separate CMS software for both NUOO and Geovision.

That is correct, both include CMS.

For storage with either card, does it require a single drive or RAID array, or can we configure it to record onto multiple local drives?

Yes, either systems can record to one or multiple drives and both NUUO and Geovision support RAID because they are built in Windows which supports RAID.

And would should we not use the OS drive for recording?

Correct, we always recommend not using the OS drive for video storage.

Is there an easy formula for figuring how much history we can record before overwriting?

Here is a link to a calculator for NUUO:
http://support.nuuo.com/calculator/

I apologize that I do not have one for Geovision.

We’d like to get the best quality but still be able to save a reasonable amount, might end up with 4GB in storage but can easily add more if needed.

Just looking to make sense of this so I can comfortably make a recommendation, both seem to be about the same price.

I understand. Please let us know if we can help further. Also here is a link to some useful NUUO videos if you have time to take a look.

http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos

Sincerely.
-Mike

A potential customer recently contacted CCTV Camera Pros with some questions related to Geovision and then NUUO. Here is the transcript:

Customer:
I am interesting by your PCPRO-GV8 Geovision DVR Computer but I need some information on it. I plan to put 4 analog camera and 4 megapixel IP camera (with H264) on it Every camera would be run on Geovision DVR surveillance software. Is it possible? How much IP camera can I connect to Geovision DVR software ?

Support:
You would need to purchase the Geovision IP license found here in addition to the PC that you mentioned:

http://www.cctvcamerapros.com/Geovision-NVR-Software-p/gv-nvr.htm.

And then you would be able to do everything that you mentioned.

Customer:
If I bought GV-NVR Geovision IP Security Camera Software, NVR License, 3rd Party Cameras with 4 camera licenses, do I need to run two software separately to run my camera : one for ip camera ( Ip security camera software) and one for analog (geovision) or can I integrate both camera (ip and analog) in geovision version 8.2 with the IP licenses.

Support:
Yes, you can integrate the Geovision DVR cards, Geovision 1st party IP camera licenses, as well as Geovision 3rd Party IP camera licenses on the same Geovision PC.

Customer:
Do you know if geovision NVR software 3rd party IP camera version is compatible with:

• AV5155DN 5.0 megapixel MegaDome Armor Dome H.264 IP Camera from Arecont Vision SKU#: AV5155DN
• ACTi ACM1232 Megapixel uotdoor IP IR bullet camera.

Support:
I am sorry but those cameras are not yet supported yet according to the latest Geovision IP camera compatibility list.

Customer:
If I use the Nuuo NVR mini network video recorder 4 channel, $899.99 and connect it to the same network of my geovision computer, do you think it is possible to do that? Do you know if my 2 ip camera megapixel are supported by Nuuo NVR?

• AV5155DN 5.0 megapixel MegaDome Armor Dome H.264 IP Camera from Arecont Vision SKU#: AV5155DN
• ACTi ACM1232 Megapixel uotdoor IP IR bullet camera.

Both models are not listed on your list of compatible IP camera.

Support:
Here is a link to the list of supported cameras by the NUUO NVRmini:
http://support.nuuo.com/mediawiki/index.php/NVRmini_supported_cameras

Connecting a NUUO NVR it to the same network as a Geovision system is not a problem.

Please let me know if you have any other questions.

These questions was emailed to CCTV Camera Pros:

say I have an 8 camera computer based surveillance system that came with a dvr software and I am not happy with the software. Do you have just the software that will work on a computer and run my cameras? It has a card that plugs into the computer. Tell me what is require or information I need to send you for compatibility.

CCTV Camera Pros response:

CCTV Camera Pros has excellent PC based surveillance software supplied by NUUO and Geovision. Their software will only work with the DVR cards that they manufacture though. In order to switch the surveillance software on your PC, you will also need to switch the DVR card to the particular vendor's surveillance software that you like. I recommend taking a look at NUUO DVR cards and Geovision DVR cards. You can also find more information about each of them here:

http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos

http://www.cctvcamerapros.com/Geovision-DVR-Computers-Geovision-Surveillance-DVRs-s/60.htm#geovision-system

Please let us know if you have any further questions.

An customer interested in a surveillance system consisting of a 4 channel NUUO NVRmini stand alone network video recorder and a few Zavio F312A wireless IP cameras asked us the following question:

Do NUUO surveillance systems support SSL for encrypted login when you access remotely over the Internet from a web browser?

NUUO technical support had the following answer:

The NVRmini can support SSL for login if you are using IE browser because the login interface of web browser on NVRmini is “https”.

If you use NUUO remote live viewer and remote playback application instead of Internet explorer, the NVRmini can’t support SSL for login.

NUUO Support,

We read that the newer versions of NUUO surveillance software can support mobile viewing. Can you please let us know if there is a list of the smart phones that are compatible with the NUUO NVR / DVR surveillance systems? Is there a certain operating system that is required to be on the phones?

Please provide as much information as possible so that customers can choose the right windows smart phones to work with NUUO.

Thank You.
-Mike

Is it possible to record audio surveillance with the NUUO SCB-1004 DVR card? At this time, I can only have audio preview. The recording is not working.

Thanks for your help.
Toni

NUUO Support,

A customer contacted us today and asked us what the additional input / output port is used for on the NUUO SCB-1004 surveillance DVR card. Please see the below picture to see what we are talking about.

A customer contacted CCTV Camera Pros via email with the following inquiry:

>>>>>>>>>>>
We have an old Linux dvr system who Hard drive is defective. We don't have any support for that system. However, the CCTV video cameras and capture cards still work. We need your advise on what software (windows XP based) that we can use for video surveillance and recording etc.

The cards are CCTV with conexant Fusion 878A chipset.

Kindly advise if you have compatible software that will work with these cards and what would be the cost.
<<<<<<<<<<<<<<<<<<<<<<

99% of the time surveillance software will only work with the DVR cards that is produced by the same manufacturer and is not sold separately. This is the case with the 2 DVR card lines that CCTV Camera Pros distributes, whcih is NUUO and Geovision. You can find additional information, PC requirements, and software feature information on the following pages for NUUO and Geovision DVR cards:

http://www.cctvcamerapros.com/NUUO-DVR-Cards-s/298.htm
http://www.cctvcamerapros.com/Geovision-DVR-Cards-s/27.htm

Both products are excellent and highly recommended and supported by CCTV Camera Pros.

A customer contacted us today with the following question:

I would like to install a 16 channel IP camera system using NUUO IP camera software. I want all of the cameras to be PTZ cameras. I understand that I can control these cameras from remotely over the network or internet using the on screen controls build into the Internet explorer user interface, but we were wondering if you can use a joystick from the remote PCs to control the PTZ cameras.

CCTV Camera Pros contacted NUUO surveillance support and they told us that starting with NUUO 3.2 software, that it is possible to control PTZ cameras from remote PCs.

Question: Is it possible to connect an external hard drive (HDD) to a NUUO PC-based DVR, use it to record your surveillance video and then simply move the drive to another computer to view the recorded playback?

Answer: Yes this is possible, but you would first have to download the free trial version of the NUUO Surveillance Software on the secondary computer. You will not be able to download the same version because you must have a NUUO DVR capture card installed on the computer. Once you have downloaded the free version, connect your external HDD to the primary computer and follow these steps:

1. Open the NUUO Main Console
2. Go to Config > Setting
3. Click the "General" tab to view the directory (file path) in which NUUO is storing the recorded video files
4. Change the directory to point to your external HDD

Your NUUO surveillance system will now record to the external hard drive you have specified and you can move the drive freely between the two computers.

A potential customer recently contacted us with the following question on wireless camera system:

Looking for information on a wireless camera system. I would like to find a system that I can expand as time goes on. I would like to have about 9 to 10 cameras total. If possible to be able to monitor from the Internet.

Here is how the security camera system would layout:

HOME
====

• 2 TO 3 CAMERA
• HOME WOOD FRAME VINYL SIDING AND SHINGLE ROOF
• CABLE INTERNET SERVICE (SUDDENLINK), WIRELESS ROUTER AND DELL LAPTOP COMPUTER

SHOP
====

• 2 INSIDE CAMERAS AND 2 OUTSIDE CAMERAS
• METAL SIDING AND METAL ROOF ABOUT 80 FEET FROM HOME, BLDG. HAS ELECTRIC

BARN
====

• 3 INSIDE CAMERAS (TO BE ABLE TO MOINTER COWS CALVING)
• METAL SIDING AND METAL ROOF ABOUT 850 FEET FROM HOUSE

-------------
I COULD GET BUY WITH A 8 CAMERA SYSTEM IF THERE IS A BIG PRICE DIFFERENCE.

WHAT WOULD BE MONTHLY COST OF HAVING INTERNET ACCESS?

IF NEED BE COULD LEAVE LIGHT ON IN BARN FOR CAMERA LIGHT. I HOPE TO BUY SYSTEM AND ADD CAMERAS AS I CAN AFFORD.

NUUO Support,

A customer contacted us and was asking if NUUO has facial recognition support similar to Geovision. Can you please let us know.

Thanks.
-Mike

Nuuo Support,

Can customers manage the NUUO NVR mini using a MAC through the safari web browser?

Please post reply to let us know.

Thanks.
-Mike

NUUO Support,

We are in the process of updating our NUUO technical support server with the latest NUUO software version, NUUO 3.20. We have a hybrid system with a NUUO SCB-5016 card and a 4 channel SCB-IP+04 license dongle.

We uninstalled the old version of NUUO and ran the autorun 3.20 version and everything went OK so far. When we try to start the main console we get a message that says "Please convert dongle to SN license and restart H.264 hybrid system".

Can you please help us to document the instructions to convert the dongle to SN license? I assumed that the license was the # on the dongle, but that did not work. Please let us know.

Thanks.
-Mike

NUUO Support,

We had the following support chat this morning with a customer that purchased a NUUO 4016 card from us:

simon:
I have the Nuuo 4016 Pci, I cant get playback to work. Operating software xp sp3. It used to work. Is it possible that one of windows updates is not compatible with the Nuuo sofware?

Customer Support:
Hi Simon. It is possible. Did you just run an update? Where any other changes made on the PC like other new software installed?

simon:
No I did not install any software. The update happen about 2 weeks ago, but i did not use the playback until now.

Customer Support:
OK. I will need to get a list of the hardware that you used to build the PC.

Customer Support:
I am going to open up a case on our forum right now. I will send you instructions on how to get all of your system information to add to the case and I will ask NUUO support to help. Did you make sure that your system met all of the hardware compatibility requirements when you built the PC?

simon:
Yes, and everything worked fine for a while.

NUUO Support,

A customer recently contacted us and asked the following questions:

1) How many users can be logged into the NUUO NVRmini remotely over the Internet at the same time? We already explained the limitation of bandwidth and how much would be required based on number of cameras, resolution, frame rate, etc., but is there a limitation to the # of users that can log in to the NVR?

2) Can certain users be limnited only to being able to view certain IP cameras on the system?

Thanks for your help as always.
-Mike

NUUO Support,

We are about to upgrade the firmware of a NUUO NV-2040 for our installation partner. The current version of firmware on the NUUO NVR mini that we are about to upgrade is 1.03. We want to upgrade to the latest version, which looks like it is version 2.0 on the NUUO wiki. The firmware installation instructions make it seem like you can not upgrade directly from 1.03 to 2.0. It looks like you have to first be in firmware version 1.3 to upgrade to firmware 2.0.

So our question is, do we first nee to upgrade the firmware of the NVRmini to version 1.3 before we upgrade to 2.0?

Thanks for the support.
-Mike

NUUO Support,

We have a customer that reported that setting up the dual monitor support using a 5000 series card is not as convenient as having a spot monitor output like with the NUUO SCB-4016 card or with Geovision cards 1120 and higher. The reason is this:

1. To setup the dual monitor, the customer must open an Internet Explorer window and connect with the Live Viewer, then drag that window to the second monitor and select full screen
2. This is not easy to do if the 2nd monitor is in another room
3. If the computer needs to reboot or if there is a power outage, he does not know of a way to automate setting up the 2nd monitor display and does not want to do it manually each time.

The customer asked us if there are any plans to support dual monitor with the 5000 series cards or any plans to add a spot monitor output like on the 4016 card?

Please let us know.

A customer recently contacted us to ask if their IP based PTZ camera could be configured by the NUUO software to go on an auto patrol where is would continuously go to preset locations over and over. Their camera does not support this, so they want to use the NUUO software to program the auto patrol function.

NUUO support responded that this was supported by configuring the preset points within the NUUO surveillance software by following these steps:

In NUUO software, we have a function named patrol which can make the PTZ camera to scan the preset points in period of time.

1. On the main console screen, there is a preset panel. Click on SET button to add preset point that you want. Repeat this step to add all presets.
2. Open patrol panel to set up patrol group by clicking on the patrol button on the main console
3. Click on PATROL panel to start patrol function

Please post a reply to this forum thread if you have any questions.

Thanks.
-Mike

An engineer from NUUO recently recommended the following to on of our customers with the NUUO SCB-4016 card who was experiencing video problems:

Hello mike,

As to Milton’s problem, I provided with him the NUUO all-in-one windows driver and it looks to resolve the flashing video problem he was experiencing.

He will get back to me next week if the system runs well still.

I suggest you use the all-in-one driver to trouble shoot when your customers have any similar problems or errors such as:

1. can’t find PCI devices
2. video blinking
3. No video
4. line scrolling over the video

Most problems related to NUUO surveillance video display and quality are related to software driver.

NUUO will include the all-in-one driver in next version (NUUO 3.2 package) and I think installing the wrong driver will be no longer an issue because the all-in-one driver can detect the card model and install the proper driver automatically.

So far please use the all-in-one driver installer for current troubleshooting.

You can download the all-in-one driver here:

http://support.nuuo.com/mediawiki/upload/2/25/InstallDri.zip

Best Regards,

Sherman Wu Tech Support

NUUO Support,

We have a customer that has an existing PC based NUUO DVR with CCTV cameras. The customer has two other locations that he want to add cameras to. He is thinking that he wants to use IP cameras at the two additional locations along with 4 channel NUUO miniNVRs. The question is can he use the central monitoring software included with the NUUO NVR/DVR software to view cameras on both the stand alone NVRs as well as the PC based DVR?

Thank You.
-Mike

A potential customer contacted CCTV Camera Pros with the following inquiry:

We are looking to set up a day care but we want parents to access the camera system remotely with password protection. What would we need to accomplish that we are looking at a 4 or 5 camera setup.

I am trying to get a customer up and running online. We are using a NUUO surveillance DVR and a Dynex router. I would like to create a static route (reserve an IP address) for the NUUO PC. I basically need this PC to obtain the same IP address in case of power outages so we don't have to go back in the router and modify the IP address of the port forwarding every time there is a power outage. Does anyone have any experience with setting up static internal IP addreses using Dynex routers?