Security Camera & Surveillance System Support Forum Tag: NUUO

Security Camera & Surveillance System Support Forum Tag: NUUO - Recent Topics http://videos.cctvcamerapros.com/support/ Security Camera & Surveillance System Support Forum en Thu, 29 Jul 2010 13:33:21 +0000 Mike on "Unhappy with Lorex Surveillanc DVR System" http://videos.cctvcamerapros.com/support/topic/unhappy-with-lorex-surveillanc-dvr-system#post-1198 Tue, 15 Jun 2010 13:10:00 +0000 Mike 1198@http://videos.cctvcamerapros.com/support/ A customer recently contacted CCTV Camera Pros via email with the following problem: I currently have a 16 ch Lorex DVR, and I hate it more than words can describe. The PC software is awful, and controlling the playback, etc, has to be done through the panel and it is making me crazy. I am a system builder, very comfortable with computers. I would prefer to build a Windows based system that gives me the ability to email, set alerts, ftp video offsite, monitor via web interface, etc. I’m comfortable with Linux too if that makes a difference. I have some pretty decent network cameras, so I think all I would need is 2 four channel input cards and the software. Any recommendations of what software package and what input cards I could use? Do you have the software you sell installed at a demo site? CCTV Camera Pros Email Response: Keith, Thank You for contacting CCTV Camera Pros. I am sorry to hear that you are not happy with your current Lorex DVR system. We do not carry Lorex but have heard many similar complaints over the years. The NUUO DVR cards and NUUO IP cameras software that CCTV Camera Pros supplies is an excellent choice for greater video and software quality that what is typically available in inexpensive stand alone DVRs. This is a Windows solution. You can find more information and watch some demonstration videos of the NUUO software and DVR cards on our website here: <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm" rel="nofollow">http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm</a> If you would like to setup a time that I can give you a demonstration, please email me at <a href="mailto:mike@cctvcamerapros.net">mike@cctvcamerapros.net</a>. We do have a system that you can log into for a demo by appointment. Please let us know. Sincerely. -Mike CCTV Camera Pros - A US Veteran Owned Business Home, Business, and Government Video Surveillance Systems Federal Supplier Cage Code: 4VTG3 Toll Free: 888-849-2288 <a href="http://www.cctvcamerapros.com/" rel="nofollow">http://www.cctvcamerapros.com/</a> JCHaldas on "Stacking NUUO DVR Cards" http://videos.cctvcamerapros.com/support/topic/stacking-nuuo-dvr-cards#post-1191 Tue, 08 Jun 2010 19:17:27 +0000 JCHaldas 1191@http://videos.cctvcamerapros.com/support/ In this forum post I will be going over the procedure to stack multiple NUUO DVR cards in a single PC. 1.) If you currently have a Nuuo DVR card installed, you will need to uninstall the current software and Drivers. 2.) Now that you are working with a clean PC. Power the PC down and put the DVR card or cards in the machine. 3.) Once the DVR cards are properly seated, if you have the 5000 series cards you will want to install the audio extension cables if you are going to need audio now. 4.) Now power the PC up once windows starts the install wizards should come up just ignore the messages. Now insert your NUUO Software disk. If you do not have this handy you can download the newest version here <a href="http://support.nuuo.com/mediawiki/index.php/New_version" rel="nofollow">http://support.nuuo.com/mediawiki/index.php/New_version</a>. 5.) Last you will need to install the NUUO Drivers. Once the drivers install you may need to reboot your system. Once the system is back up, go ahead and open the NUUO software disk and install the Server Pack. 6.) Now you have successfully installed multiple NUUO DVR cards. For more information on NUUO products you can visit here <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm" rel="nofollow">http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm</a> JCHaldas on "DVR Remote Viewing Setup & Trouble Shooting" http://videos.cctvcamerapros.com/support/topic/dvr-remote-setup-trouble-shooting#post-1165 Tue, 25 May 2010 00:12:48 +0000 JCHaldas 1165@http://videos.cctvcamerapros.com/support/ This <a href="http://videos.cctvcamerapros.com/support/">surveillance forum</a> post walks users through basic steps for setting up and trouble shooting remote viewing setup for <a href="http://www.cctvcamerapros.com/Surveillance-DVRs-s/23.htm">surveillance DVRs</a>. Most DVR's are very similar when setting up remote viewing. The 1st step is enabling your remote viewing server. It may also be referred to as web server or webcam server. The term will vary depending on the manufacturer of the DVR that you are setting up. This step may not apply for all DVR's, I noticed this applies more with PC Based DVR's. Once you have the web server enabled you will need to get the LAN (Local Area Network) IP Address for your DVR. If you have a PC Based DVR you can retrieve your IP Address by simply going to Start Menu > All Programs > Accessories > Command Prompt. Once you have the Command Prompt window open type in ipconfig and press enter. That will give you your ip address. For stand alone DVR's you can find your LAN ip address by logging into your router and viewing the attached devices or in the network settings in your DVR. It may not be referred to as network setup the terminology may be a bit different you may want to open up your DVR Manual to check, I promise it wont bite. Now that you have your LAN IP Address. We are going to try to connect to the DVR locally in other words with a pc on the same network as your DVR. Some DVR's require a client to be installed on the pc you are trying to connect from. Others allow you to connect using Internet Explorer. If you are trying to log in via internet explorer and your DVR is not using port 80 you will need to type your ip address like this <a href="http://ipaddress:port" rel="nofollow">http://ipaddress:port</a> # so if my ip address is 192.168.1.100 and port number is 7000 It should look like this <a href="http://192.168.1.100:7000" rel="nofollow">http://192.168.1.100:7000</a>. If your default port is 80 you can just simply type the ip address in this case it would look like this 192.168.1.100 Once you have connected locally with your LAN IP Address you will need to setup port forwarding. This will forward the port for your DVR to the Internet so you can view it remotely. Here is a link to the port forwarding setup of some commonly used routers <a href="http://www.cctvcamerapros.com/Internet-Surveillance-Setup-s/156.htm" rel="nofollow">http://www.cctvcamerapros.com/Internet-Surveillance-Setup-s/156.htm</a>. Also if your router has any firewalls that may block the transmission of the video you will need to disable that firewall. The last step is to get your WAN (Wide Area Network) IP Address you can do this by going to this website on a computer local to your dvr <a href="http://dvripaddress.com" rel="nofollow">http://dvripaddress.com</a> This website will display your ip address.Try to connect using this IP Address If you cannot connect using that ip address this means the ports are not open you can check using this useful tool <a href="http://www.yougetsignal.com/tools/open-ports/" rel="nofollow">http://www.yougetsignal.com/tools/open-ports/</a>. If you have DSL Service with a modem that is separate from the router call your internet service provider and tell them you need to bridge the modem to the router and take down any firewalls blocking the ports that you have forwarded. Also if you have DSL in most cases you will not be able to connect with that ip address while you are still in the local network. You should be all setup if you have any questions please feel free to post. JCHaldas on "Can I Use My Existing CCTV Cameras in Conjuntion With IP Cameras?" http://videos.cctvcamerapros.com/support/topic/can-i-use-my-existing-cctv-cameras-in-conjuntion-with-ip-cameras#post-1161 Fri, 21 May 2010 21:30:15 +0000 JCHaldas 1161@http://videos.cctvcamerapros.com/support/ We Recently had a customer contact CCTV Camera Pros with the following question: What Are the Advantages of IP Cameras? How do you record using IP cameras,will it work with my current CCTV Cameras. CCTV Camera Pros Response: The IP Cameras are a bit different than your typical CCTV Surveillance camera in the sense that CCTV Cameras connect directly to the back of your recording device or DVR. Where as the IP Cameras are plugged into your router and are ran over you internal network. The advantage of IP cameras is they can record in a much higher resolution. Depending on the camera up to 8 Mega Pixels. IP Cameras produce a much sharper resolution, great for applications which require details like Facial recognition or the ability to digitally zoom in on a specific object or area live or while reviewing previously recorded events. Another advantage when using IP Cameras is they have built in web server which will allow you to Remotely View and configure your cameras as long as you have internet connection were the camera is located. In small 1-3 camera setups you can use an existing PC as your NVR (Network Video Recorder) , most IP cameras come with a basic recording software that you can download on a Windows PC . This software can not be used in conjunction with your current CCTV DVR System. For your case because you want to use your current CCTV Cameras you will need what is know as a Hybrid System which supports IP and CCTV Cameras. Our Hybrid systems can manage up to 32 cameras. Here are the Leading Manufacturers your can use for a Hybrid System. NUUO <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm" rel="nofollow">http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm</a> GeoVision <a href="http://www.cctvcamerapros.com/Geovision-DVR-Computers-Geovision-Surveillance-DVRs-s/60.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-DVR-Computers-Geovision-Surveillance-DVRs-s/60.htm</a> and Alnet <a href="http://www.cctvcamerapros.com/Alnet-Surveillance-Systems-s/376.htm" rel="nofollow">http://www.cctvcamerapros.com/Alnet-Surveillance-Systems-s/376.htm</a>. We provide fully built custom Hybrid systems to fit your application. admin on "Multiple Location Remote Security Camera View" http://videos.cctvcamerapros.com/support/topic/multiple-location-remote-security-camera-view#post-8 Mon, 13 Jul 2009 12:38:18 +0000 admin 8@http://videos.cctvcamerapros.com/support/ A prospective customer interested in using NUUO surveillance DVRs wrote to us asking the following: I have a business with multiple locations and was wondering if I could pull up cameras from each of the locations on the same screen from my house or another remote locations. Jamie on "getting errors when remote in" http://videos.cctvcamerapros.com/support/topic/getting-errors-when-remote-in#post-52 Tue, 11 Aug 2009 14:01:00 +0000 Jamie 52@http://videos.cctvcamerapros.com/support/ When I try to remote into the Nuvo server it worked the first time, but since then it just gives me errors. If I type in <a href="http://xx.xxx.xxx.xxx:5150" rel="nofollow">http://xx.xxx.xxx.xxx:5150</a> to see the live view I get this error- NUSP/1.0 500 CSep:0. If I try to view the footage the camera's recorded using :5160 I get this error- Nupp/1.0 400 Internal Server Error C Seq 744250595. Could you help me with this problem? Mike on "DLink DCS900 Camera IP Software Support" http://videos.cctvcamerapros.com/support/topic/dlink-dcs900-camera-ip-software-support#post-719 Tue, 09 Mar 2010 22:16:07 +0000 Mike 719@http://videos.cctvcamerapros.com/support/ That camera is compatible with NUUO IP camera software: <a href="http://www.cctvcamerapros.com/NUUO-IP-Camera-Software-s/297.htm" rel="nofollow">http://www.cctvcamerapros.com/NUUO-IP-Camera-Software-s/297.htm</a>. The email alert software works really well in NUUO also. Customer Support: You can watch some videos of NUUOs capabilities here: <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos" rel="nofollow">http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos</a> DLink Camera Customer: We are getting false positives with the DLink software, do you think it is the camera or the software? Customer Support: It is likely the software is too sensitive. DLink Camera Customer: So for the one camera we could use SCB IP+ 01 NUUO IP Camera Software Customer Support: that is correct. DLink Camera Customer: It would run off the PC and record to the hard drive? Customer Support: correct DLink Camera Customer: Provide motion detection recording on a set scheduleSend out email alerts when motion is detected after hours? Include snapshots of the detected motion in the email alerts? Provide a web interface to view the camera over a browser? DLink Camera Customer: Does it do these things? Customer Support: yes it does all of those things. Customer Support: Do you have an outgoing mail server (SMTP) that you can use? DLink Camera Customer: Is there a trial or demo version of the software? DLink Camera Customer: Yes we have an internal Exchange server Customer Support: ok. Yes, there is a trial version. You can download the NUUO IP camera software trial here: <a href="http://videos.cctvcamerapros.com/downloads/NUUO/NUUO-Trial-3.2.16.zip" rel="nofollow">http://videos.cctvcamerapros.com/downloads/NUUO/NUUO-Trial-3.2.16.zip</a> DLink Camera Customer: Ok, so we currently have the DCS900 camera installed and working. We would just need to purchase this software and install it on a PC that is on the same subnet? Customer Support: yes, that is correct. DLink Camera Customer: There is nothing else to purchase to make it happen? Customer Support: If you have a computer already, you just need the <a href="http://www.cctvcamerapros.com/NUUO-IP-Camera-Software-s/297.htm">NUUO NVR software</a>. DLink Camera Customer: Great, thanks for the information. Customer Support: There is nothing else to purchase. Let us know if we can help further. Your welcome for the info. Mike on "NUUO vs. Geovision DVR Cards" http://videos.cctvcamerapros.com/support/topic/nuuo-vs-geovision-dvr-cards#post-186 Wed, 16 Dec 2009 21:45:47 +0000 Mike 186@http://videos.cctvcamerapros.com/support/ A customer recently contacted us with the following questions. Our answers are inline with the message: Thank you for contacting CCTV Camera Pros. Please see answers to your questions below: We currently have a JPEG2000 stand alone 16 camera DVR. We’ve picked out a nice rack mount server that we’d like to install a DVR card in to replace the JPEG2000. I see NUUO and Geovision, any major differences with them? They both support the same major features. NUUO is compatible with many more brand of IP cameras if you ever plan on using any IP cameras in your system. NUUO is also a little more flexible in supporting multiple cards on a single system. We were looking at the GV-1240-16. I noticed the GV-1240-16 comes with Geovision version 8 software. Does that include some remote viewing capabilities? Yes, both NUUO and Geovision are able to be remotely viewed from either Internet explorer or from the remote viewing client included on the CD. Looks like there’s separate CMS software for both NUOO and Geovision. That is correct, both include CMS. For storage with either card, does it require a single drive or RAID array, or can we configure it to record onto multiple local drives? Yes, either systems can record to one or multiple drives and both NUUO and Geovision support RAID because they are built in Windows which supports RAID. And would should we not use the OS drive for recording? Correct, we always recommend not using the OS drive for video storage. Is there an easy formula for figuring how much history we can record before overwriting? Here is a link to a calculator for NUUO: <a href="http://support.nuuo.com/calculator/" rel="nofollow">http://support.nuuo.com/calculator/</a> I apologize that I do not have one for Geovision. We’d like to get the best quality but still be able to save a reasonable amount, might end up with 4GB in storage but can easily add more if needed. Just looking to make sense of this so I can comfortably make a recommendation, both seem to be about the same price. I understand. Please let us know if we can help further. Also here is a link to some useful NUUO videos if you have time to take a look. <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos" rel="nofollow">http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos</a> Sincerely. -Mike admin on "Geovision DVR Card & IP Camera License Integration" http://videos.cctvcamerapros.com/support/topic/geovision-dvr-card-ip-camera-license-integration#post-10 Mon, 13 Jul 2009 20:41:05 +0000 admin 10@http://videos.cctvcamerapros.com/support/ A potential customer recently contacted CCTV Camera Pros with some questions related to Geovision and then NUUO. Here is the transcript: Customer: I am interesting by your PCPRO-GV8 Geovision DVR Computer but I need some information on it. I plan to put 4 analog camera and 4 megapixel IP camera (with H264) on it Every camera would be run on Geovision DVR surveillance software. Is it possible? How much IP camera can I connect to Geovision DVR software ? Support: You would need to purchase the Geovision IP license found here in addition to the PC that you mentioned: <a href="http://www.cctvcamerapros.com/Geovision-NVR-Software-p/gv-nvr.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-NVR-Software-p/gv-nvr.htm</a>. And then you would be able to do everything that you mentioned. Customer: If I bought GV-NVR Geovision IP Security Camera Software, NVR License, 3rd Party Cameras with 4 camera licenses, do I need to run two software separately to run my camera : one for ip camera ( Ip security camera software) and one for analog (geovision) or can I integrate both camera (ip and analog) in geovision version 8.2 with the IP licenses. Support: Yes, you can integrate the Geovision DVR cards, Geovision 1st party IP camera licenses, as well as Geovision 3rd Party IP camera licenses on the same Geovision PC. Customer: Do you know if geovision NVR software 3rd party IP camera version is compatible with: <ul> <li> AV5155DN 5.0 megapixel MegaDome Armor Dome H.264 IP Camera from Arecont Vision SKU#: AV5155DN </li> <li>ACTi ACM1232 Megapixel uotdoor IP IR bullet camera. </li> </ul> Support: I am sorry but those cameras are not yet supported yet according to the latest Geovision IP camera compatibility list. Customer: If I use the Nuuo NVR mini network video recorder 4 channel, $899.99 and connect it to the same network of my geovision computer, do you think it is possible to do that? Do you know if my 2 ip camera megapixel are supported by Nuuo NVR? <ul> <li>AV5155DN 5.0 megapixel MegaDome Armor Dome H.264 IP Camera from Arecont Vision SKU#: AV5155DN </li> <li>ACTi ACM1232 Megapixel uotdoor IP IR bullet camera. </li> </ul> Both models are not listed on your list of compatible IP camera. Support: Here is a link to the list of supported cameras by the NUUO NVRmini: <a href="http://support.nuuo.com/mediawiki/index.php/NVRmini_supported_cameras" rel="nofollow">http://support.nuuo.com/mediawiki/index.php/NVRmini_supported_cameras</a> Connecting a NUUO NVR it to the same network as a Geovision system is not a problem. Please let me know if you have any other questions. Mike on "Surveillance DVR Card Software" http://videos.cctvcamerapros.com/support/topic/surveillance-dvr-card-software-1#post-166 Thu, 19 Nov 2009 12:37:33 +0000 Mike 166@http://videos.cctvcamerapros.com/support/ These questions was emailed to CCTV Camera Pros: say I have an 8 camera computer based surveillance system that came with a dvr software and I am not happy with the software. Do you have just the software that will work on a computer and run my cameras? It has a card that plugs into the computer. Tell me what is require or information I need to send you for compatibility. CCTV Camera Pros response: CCTV Camera Pros has excellent PC based surveillance software supplied by NUUO and Geovision. Their software will only work with the DVR cards that they manufacture though. In order to switch the surveillance software on your PC, you will also need to switch the DVR card to the particular vendor's surveillance software that you like. I recommend taking a look at <a href="http://www.cctvcamerapros.com/NUUO-DVR-Cards-s/298.htm">NUUO DVR cards</a> and <a href="http://www.cctvcamerapros.com/Geovision-DVR-Cards-s/27.htm">Geovision DVR cards</a>. You can also find more information about each of them here: <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos" rel="nofollow">http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm#videos</a> <a href="http://www.cctvcamerapros.com/Geovision-DVR-Computers-Geovision-Surveillance-DVRs-s/60.htm#geovision-system" rel="nofollow">http://www.cctvcamerapros.com/Geovision-DVR-Computers-Geovision-Surveillance-DVRs-s/60.htm#geovision-system</a> Please let us know if you have any further questions. Mike on "NUUO Surveillance Software SSL Support" http://videos.cctvcamerapros.com/support/topic/nuuo-surveillance-software-ssl-support#post-165 Thu, 19 Nov 2009 11:50:16 +0000 Mike 165@http://videos.cctvcamerapros.com/support/ An customer interested in a surveillance system consisting of a 4 channel <a href="http://www.cctvcamerapros.com/Network-Video-Recorder-s/299.htm">NUUO NVRmini stand alone network video recorder</a> and a few <a href="http://www.cctvcamerapros.com/Wireless-IP-Camera-p/zavio-f312a.htm">Zavio F312A wireless IP cameras</a> asked us the following question: Do NUUO surveillance systems support SSL for encrypted login when you access remotely over the Internet from a web browser? NUUO technical support had the following answer: The NVRmini can support SSL for login if you are using IE browser because the login interface of web browser on NVRmini is “https”. If you use NUUO remote live viewer and remote playback application instead of Internet explorer, the NVRmini can’t support SSL for login. Mike on "NUUO Surveillance Smart Phone Support" http://videos.cctvcamerapros.com/support/topic/nuuo-surveillance-smart-phone-support#post-146 Mon, 02 Nov 2009 12:29:06 +0000 Mike 146@http://videos.cctvcamerapros.com/support/ NUUO Support, We read that the newer versions of NUUO surveillance software can support mobile viewing. Can you please let us know if there is a list of the smart phones that are compatible with the NUUO NVR / DVR surveillance systems? Is there a certain operating system that is required to be on the phones? Please provide as much information as possible so that customers can choose the right windows smart phones to work with NUUO. Thank You. -Mike acrossnt on "NUUO SCB-1004 Audio Surveillance Recording" http://videos.cctvcamerapros.com/support/topic/scb-1004-audio-recording#post-131 Tue, 20 Oct 2009 11:13:03 +0000 acrossnt 131@http://videos.cctvcamerapros.com/support/ Is it possible to record audio surveillance with the NUUO SCB-1004 DVR card? At this time, I can only have audio preview. The recording is not working. Thanks for your help. Toni Mike on "NUUO SCB-1004 Question" http://videos.cctvcamerapros.com/support/topic/nuuo-scb-1004-question#post-126 Mon, 12 Oct 2009 15:06:57 +0000 Mike 126@http://videos.cctvcamerapros.com/support/ NUUO Support, A customer contacted us today and asked us what the additional input / output port is used for on the NUUO SCB-1004 surveillance DVR card. Please see the below picture to see what we are talking about. <img src="http://videos.cctvcamerapros.com/images/NUUO/NUUO-DVR-Card-SCB-1004.jpg"> Mike on "Surveillance DVR Card & Software" http://videos.cctvcamerapros.com/support/topic/surveillance-dvr-card-software#post-125 Fri, 09 Oct 2009 13:57:07 +0000 Mike 125@http://videos.cctvcamerapros.com/support/ A customer contacted CCTV Camera Pros via email with the following inquiry: >>>>>>>>>>> We have an old Linux dvr system who Hard drive is defective. We don't have any support for that system. However, the CCTV video cameras and capture cards still work. We need your advise on what software (windows XP based) that we can use for video surveillance and recording etc. The cards are CCTV with conexant Fusion 878A chipset. Kindly advise if you have compatible software that will work with these cards and what would be the cost. <<<<<<<<<<<<<<<<<<<<<< 99% of the time surveillance software will only work with the DVR cards that is produced by the same manufacturer and is not sold separately. This is the case with the 2 DVR card lines that CCTV Camera Pros distributes, whcih is NUUO and Geovision. You can find additional information, PC requirements, and software feature information on the following pages for NUUO and Geovision DVR cards: <a href="http://www.cctvcamerapros.com/NUUO-DVR-Cards-s/298.htm" rel="nofollow">http://www.cctvcamerapros.com/NUUO-DVR-Cards-s/298.htm</a> <a href="http://www.cctvcamerapros.com/Geovision-DVR-Cards-s/27.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-DVR-Cards-s/27.htm</a> Both products are excellent and highly recommended and supported by CCTV Camera Pros. Mike on "NUUO Remote PTZ Camera Joystick Controls" http://videos.cctvcamerapros.com/support/topic/nuuo-remote-ptz-camera-joystick-controls#post-122 Mon, 05 Oct 2009 16:45:45 +0000 Mike 122@http://videos.cctvcamerapros.com/support/ A customer contacted us today with the following question: I would like to install a 16 channel IP camera system using <a href="http://www.cctvcamerapros.com/NUUO-IP-Camera-Software-s/297.htm">NUUO IP camera software</a>. I want all of the cameras to be <a href="http://www.cctvcamerapros.com/PTZ-Security-Cameras-s/45.htm">PTZ cameras</a>. I understand that I can control these cameras from remotely over the network or internet using the on screen controls build into the Internet explorer user interface, but we were wondering if you can use a joystick from the remote PCs to control the PTZ cameras. CCTV Camera Pros contacted <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm">NUUO surveillance</a> support and they told us that starting with NUUO 3.2 software, that it is possible to control PTZ cameras from remote PCs. ChrisH311 on "Using an External HDD for Recorded Video" http://videos.cctvcamerapros.com/support/topic/using-an-external-hdd-for-recorded-video#post-114 Tue, 22 Sep 2009 15:59:58 +0000 ChrisH311 114@http://videos.cctvcamerapros.com/support/ Question: Is it possible to connect an external hard drive (HDD) to a NUUO PC-based DVR, use it to record your surveillance video and then simply move the drive to another computer to view the recorded playback? Answer: Yes this is possible, but you would first have to download the free trial version of the NUUO Surveillance Software on the secondary computer. You will not be able to download the same version because you must have a NUUO DVR capture card installed on the computer. Once you have downloaded the free version, connect your external HDD to the primary computer and follow these steps: 1. Open the NUUO Main Console 2. Go to Config > Setting 3. Click the "General" tab to view the directory (file path) in which NUUO is storing the recorded video files 4. Change the directory to point to your external HDD Your NUUO surveillance system will now record to the external hard drive you have specified and you can move the drive freely between the two computers. admin on "Wireless Camera System Questions" http://videos.cctvcamerapros.com/support/topic/wireless-camera-system-questions#post-11 Wed, 15 Jul 2009 18:57:06 +0000 admin 11@http://videos.cctvcamerapros.com/support/ A potential customer recently contacted us with the following question on wireless camera system: Looking for information on a wireless camera system. I would like to find a system that I can expand as time goes on. I would like to have about 9 to 10 cameras total. If possible to be able to monitor from the Internet. Here is how the security camera system would layout: HOME ==== <ul> <li> 2 TO 3 CAMERA </li> <li> HOME WOOD FRAME VINYL SIDING AND SHINGLE ROOF </li> <li> CABLE INTERNET SERVICE (SUDDENLINK), WIRELESS ROUTER AND DELL LAPTOP COMPUTER </li> </ul> SHOP ==== <ul> <li> 2 INSIDE CAMERAS AND 2 OUTSIDE CAMERAS </li> <li> METAL SIDING AND METAL ROOF ABOUT 80 FEET FROM HOME, BLDG. HAS ELECTRIC </li> </ul> BARN ==== <ul> <li> 3 INSIDE CAMERAS (TO BE ABLE TO MOINTER COWS CALVING) </li> <li> METAL SIDING AND METAL ROOF ABOUT 850 FEET FROM HOUSE </li> </ul> ------------- I COULD GET BUY WITH A 8 CAMERA SYSTEM IF THERE IS A BIG PRICE DIFFERENCE. WHAT WOULD BE MONTHLY COST OF HAVING INTERNET ACCESS? IF NEED BE COULD LEAVE LIGHT ON IN BARN FOR CAMERA LIGHT. I HOPE TO BUY SYSTEM AND ADD CAMERAS AS I CAN AFFORD. Mike on "NUUO Facial Recognition Support" http://videos.cctvcamerapros.com/support/topic/nuuo-facial-recognition-support#post-107 Mon, 14 Sep 2009 14:37:58 +0000 Mike 107@http://videos.cctvcamerapros.com/support/ NUUO Support, A customer contacted us and was asking if NUUO has facial recognition support similar to Geovision. Can you please let us know. Thanks. -Mike Mike on "Safari Browser Compatibility with NUUO NVR" http://videos.cctvcamerapros.com/support/topic/safari-browser-compatibility-with-nuuo-nvr#post-94 Wed, 02 Sep 2009 21:57:02 +0000 Mike 94@http://videos.cctvcamerapros.com/support/ Nuuo Support, Can customers manage the NUUO NVR mini using a MAC through the safari web browser? Please post reply to let us know. Thanks. -Mike Mike on "NUUO Convert Dongle to SN License for IP software" http://videos.cctvcamerapros.com/support/topic/nuuo-convert-dongle-to-sn-license-for-ip-software#post-88 Tue, 25 Aug 2009 17:05:13 +0000 Mike 88@http://videos.cctvcamerapros.com/support/ NUUO Support, We are in the process of updating our NUUO technical support server with the latest NUUO software version, NUUO 3.20. We have a hybrid system with a NUUO SCB-5016 card and a 4 channel SCB-IP+04 license dongle. We uninstalled the old version of NUUO and ran the autorun 3.20 version and everything went OK so far. When we try to start the main console we get a message that says "Please convert dongle to SN license and restart H.264 hybrid system". Can you please help us to document the instructions to convert the dongle to SN license? I assumed that the license was the # on the dongle, but that did not work. Please let us know. Thanks. -Mike Mike on "NUUO 4016 Card Video Playback Stopped Working" http://videos.cctvcamerapros.com/support/topic/nuuo-4016-card-video-playback-stopped-working#post-80 Thu, 20 Aug 2009 15:29:50 +0000 Mike 80@http://videos.cctvcamerapros.com/support/ NUUO Support, We had the following support chat this morning with a customer that purchased a NUUO 4016 card from us: simon: I have the Nuuo 4016 Pci, I cant get playback to work. Operating software xp sp3. It used to work. Is it possible that one of windows updates is not compatible with the Nuuo sofware? Customer Support: Hi Simon. It is possible. Did you just run an update? Where any other changes made on the PC like other new software installed? simon: No I did not install any software. The update happen about 2 weeks ago, but i did not use the playback until now. Customer Support: OK. I will need to get a list of the hardware that you used to build the PC. Customer Support: I am going to open up a case on our forum right now. I will send you instructions on how to get all of your system information to add to the case and I will ask NUUO support to help. Did you make sure that your system met all of the hardware compatibility requirements when you built the PC? simon: Yes, and everything worked fine for a while. Mike on "NUUO NVRmini - How many remote viewers supported?" http://videos.cctvcamerapros.com/support/topic/nuuo-nvrmini-how-many-remote-viewers-supported#post-74 Wed, 19 Aug 2009 11:27:53 +0000 Mike 74@http://videos.cctvcamerapros.com/support/ NUUO Support, A customer recently contacted us and asked the following questions: 1) How many users can be logged into the <a href="http://www.cctvcamerapros.com/Network-Video-Recorder-s/299.htm">NUUO NVRmini</a> remotely over the Internet at the same time? We already explained the limitation of bandwidth and how much would be required based on number of cameras, resolution, frame rate, etc., but is there a limitation to the # of users that can log in to the NVR? 2) Can certain users be limnited only to being able to view certain IP cameras on the system? Thanks for your help as always. -Mike Mike on "NUUO NVRmini Firmware Download & Upgrade Instructions" http://videos.cctvcamerapros.com/support/topic/nuuo-nvrmini-firmware-download-upgrade-instructions#post-75 Wed, 19 Aug 2009 15:48:11 +0000 Mike 75@http://videos.cctvcamerapros.com/support/ NUUO Support, We are about to upgrade the firmware of a NUUO NV-2040 for our installation partner. The current version of firmware on the NUUO NVR mini that we are about to upgrade is 1.03. We want to upgrade to the latest version, which looks like it is version 2.0 on the NUUO wiki. The firmware installation instructions make it seem like you can not upgrade directly from 1.03 to 2.0. It looks like you have to first be in firmware version 1.3 to upgrade to firmware 2.0. So our question is, do we first nee to upgrade the firmware of the NVRmini to version 1.3 before we upgrade to 2.0? Thanks for the support. -Mike Mike on "NUUO Dual Monitor Support" http://videos.cctvcamerapros.com/support/topic/dual-monitor-support#post-65 Mon, 17 Aug 2009 11:32:11 +0000 Mike 65@http://videos.cctvcamerapros.com/support/ NUUO Support, We have a customer that reported that setting up the dual monitor support using a 5000 series card is not as convenient as having a spot monitor output like with the NUUO SCB-4016 card or with Geovision cards 1120 and higher. The reason is this: <ol type="1"><li>To setup the dual monitor, the customer must open an Internet Explorer window and connect with the Live Viewer, then drag that window to the second monitor and select full screen</li><li>This is not easy to do if the 2nd monitor is in another room</li><li>If the computer needs to reboot or if there is a power outage, he does not know of a way to automate setting up the 2nd monitor display and does not want to do it manually each time.</li></ol> The customer asked us if there are any plans to support dual monitor with the 5000 series cards or any plans to add a spot monitor output like on the 4016 card? Please let us know. Mike on "NUUO Auto PTZ Patrol Support" http://videos.cctvcamerapros.com/support/topic/nuuo-auto-ptz-patrol-support#post-67 Mon, 17 Aug 2009 17:16:08 +0000 Mike 67@http://videos.cctvcamerapros.com/support/ A customer recently contacted us to ask if their IP based PTZ camera could be configured by the NUUO software to go on an auto patrol where is would continuously go to preset locations over and over. Their camera does not support this, so they want to use the NUUO software to program the auto patrol function. NUUO support responded that this was supported by configuring the preset points within the NUUO surveillance software by following these steps: In NUUO software, we have a function named patrol which can make the PTZ camera to scan the preset points in period of time. <ol type="1"><li> On the main console screen, there is a preset panel. Click on SET button to add preset point that you want. Repeat this step to add all presets.</li><li>Open patrol panel to set up patrol group by clicking on the patrol button on the main console</li><li>Click on PATROL panel to start patrol function</li> </ol> Please post a reply to this forum thread if you have any questions. Thanks. -Mike Mike on "NUUO DVR Card Video Problem" http://videos.cctvcamerapros.com/support/topic/nuuo-dvr-card-video-troubleshooting#post-53 Wed, 12 Aug 2009 00:22:09 +0000 Mike 53@http://videos.cctvcamerapros.com/support/ An engineer from NUUO recently recommended the following to on of our customers with the <a href="http://www.cctvcamerapros.com/16-Channel-DVR-Capture-Card-p/nuuo-scb-4016.htm">NUUO SCB-4016 card</a> who was experiencing video problems: Hello mike, As to Milton’s problem, I provided with him the NUUO all-in-one windows driver and it looks to resolve the flashing video problem he was experiencing. He will get back to me next week if the system runs well still. I suggest you use the all-in-one driver to trouble shoot when your customers have any similar problems or errors such as: <ol type="1"><li>can’t find PCI devices</li><li>video blinking</li><li>No video</li><li>line scrolling over the video</li> </ol> Most problems related to <a href="http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm">NUUO surveillance</a> video display and quality are related to software driver. NUUO will include the all-in-one driver in next version (NUUO 3.2 package) and I think installing the wrong driver will be no longer an issue because the all-in-one driver can detect the card model and install the proper driver automatically. So far please use the all-in-one driver installer for current troubleshooting. You can download the all-in-one driver here: <a href="http://support.nuuo.com/mediawiki/upload/2/25/InstallDri.zip">http://support.nuuo.com/mediawiki/upload/2/25/InstallDri.zip</a> Best Regards, Sherman Wu Tech Support Mike on "NUUO Multiple System View Question" http://videos.cctvcamerapros.com/support/topic/nuuo-multiple-system-view-question#post-58 Thu, 13 Aug 2009 16:01:50 +0000 Mike 58@http://videos.cctvcamerapros.com/support/ NUUO Support, We have a customer that has an existing PC based NUUO DVR with CCTV cameras. The customer has two other locations that he want to add cameras to. He is thinking that he wants to use IP cameras at the two additional locations along with <a href="http://www.cctvcamerapros.com/Network-Video-Recorder-p/nuuo-nv-2040.htm">4 channel NUUO miniNVRs</a>. The question is can he use the central monitoring software included with the NUUO NVR/DVR software to view cameras on both the <a href="http://www.cctvcamerapros.com/Network-Video-Recorder-s/299.htm">stand alone NVRs</a> as well as the PC based DVR? Thank You. -Mike Jamie on "Nuuo Port Forwarding for Remote Viewing" http://videos.cctvcamerapros.com/support/topic/nuvo-port#post-47 Wed, 05 Aug 2009 21:23:33 +0000 Jamie 47@http://videos.cctvcamerapros.com/support/ What port do I need to forward on my router to view the nuuo system on the internet? example <a href="http://66.150.240.14:5040" rel="nofollow">http://66.150.240.14:5040</a> admin on "Day Care Surveillance System" http://videos.cctvcamerapros.com/support/topic/day-care-surveillance-system#post-31 Sun, 26 Jul 2009 14:24:46 +0000 admin 31@http://videos.cctvcamerapros.com/support/ A potential customer contacted CCTV Camera Pros with the following inquiry: We are looking to set up a day care but we want parents to access the camera system remotely with password protection. What would we need to accomplish that we are looking at a 4 or 5 camera setup. JCHaldas on "Dynex Router Static IP Setup" http://videos.cctvcamerapros.com/support/topic/dynex-static-ip-setup#post-30 Fri, 24 Jul 2009 21:55:58 +0000 JCHaldas 30@http://videos.cctvcamerapros.com/support/ I am trying to get a customer up and running online. We are using a NUUO surveillance DVR and a Dynex router. I would like to create a static route (reserve an IP address) for the NUUO PC. I basically need this PC to obtain the same IP address in case of power outages so we don't have to go back in the router and modify the IP address of the port forwarding every time there is a power outage. Does anyone have any experience with setting up static internal IP addreses using Dynex routers?