I ran a cat five to the (PTZ-WIR12X) IR PTZ Camera. There is a single black wire that comes out of the camera with the wiring harness which I am clueless of what to do with as well as the installation instructions not being clear on where to hook the rs-485 two conductor and also the sensor wires. I would appreciate where I could find a manual or get the terminal block diagram. the small block from left to right:
NO NC CM G AX the CM and the G are white and the rest are yellow. The larger terminal from the left to right: . . G s1 s2 s3 s4< I assume that this terminal block may be for sensors. Any help will be appreciated.

A customer recently contacted CCTV Camera Pros with the following question related to the PTZ-9480X10 pan tilt zoom camera:

Can you please let me know if the PTZ-9480X10 has a horizon adjustment? I am not sure if you have heard of this but our some Pelco and Bosch PTZ cameras have an adjustment that you can make on the camera so that when the camera is tilted all the way up, it can go a bit higher. We are having trouble getting a high enough angle on objects 100 feet away from where our PTZ is mounted. Can you please let me know if this camera has some type of adjustment like this?

CCTV Camera Pros response:

Yes, adjusting the tilt setting / horizon setting higher is possible with the PTZ-9480X10 camera. Here are the instructions:

To release the default horizon setting (tilt up) to tilt higher, use a PTZ controller and enter the following on the keyboard:
Call + 70 + Enter

If you want to adjust the horizon height of the PTZ back to original factory default setting enter:
Preset + 70 + Enter

Please let us know if we can help further.

A customer recently inquired with the following question:
Does your multiplexer VM-99015 support PTZ RS-485 control and if it does will I be able to control multiple PTZ Cameras.

CCTV Camera Pros Response:
Unfortunately that product does not support RS-485,
you will see the video but as far as the controls it will have to be through a separate RS-485 controller as seen here http://www.cctvcamerapros.com/PTZ-Camera-Controller-p/ck-983321.htm. This will allow you to control multiple cameras as well as set preset locations and camera tours or we have model number VM-16RT which does have rs-485 inputs for PTZ control http://www.cctvcamerapros.com/video-mux-cctv-multiplexer-p/vm-16rt.htm
This same solution will work for DVR's that do not have built in RS-485 Control.

A customer contacted us with the following question regarding Geovision:

I own a Sony EVI-DV-70 PTZ camera. I'm looking for a new DVR CCA and am wondering if the software that accompanies the Geovision GV-600-4 will support the PTZ function?

In order to control an analog PTZ camera using any Geovision DVR card, you also need to use a GV-COM or GV-NET accessory. The RS-485 or RS-232 communication cable is run to the Geovision GV-COM or GV-NET. CCTV Camera Pros recommends the GV-COM because it is an external USB device and does not use up a port on your Geovision PC. Here are the instructions for both:

http://www.cctvcamerapros.com/Geovision-GV-COM-PTZ-s/163.htm

http://www.cctvcamerapros.com/Geovision-PTZ-Setup-s/153.htm

Please let us know if you need anything else.

A customer contacted us today with the following question:

I would like to install a 16 channel IP camera system using NUUO IP camera software. I want all of the cameras to be PTZ cameras. I understand that I can control these cameras from remotely over the network or internet using the on screen controls build into the Internet explorer user interface, but we were wondering if you can use a joystick from the remote PCs to control the PTZ cameras.

CCTV Camera Pros contacted NUUO surveillance support and they told us that starting with NUUO 3.2 software, that it is possible to control PTZ cameras from remote PCs.