http://videos.cctvcamerapros.com/support/ Security Camera & Surveillance System Support Forum en Wed, 08 Sep 2010 07:14:56 +0000 http://videos.cctvcamerapros.com/support/topic/cant-connect-to-geovision-webcam-server-using-windows-vista#post-6 Sun, 12 Jul 2009 16:33:39 +0000 admin 6@http://videos.cctvcamerapros.com/support/ <p>The following chat transcript was taken recently while we helped a customer with Geovision webcam server problems.</p> <p>Customer: I cant connect to the Geovision webcam server on my computer for some reason, but i noticed that all my other laptops that have windows xp installed work fine is there a reason? what do i have to do?</p> <p>Geovision Support: Hello. Try disabling your firewall and make sure that Internet Explorer is set to enable or prompt for all active X settings.</p> <p>Customer: I already did do that on all other computers, but this computer is set up with windows vista. i did the active x thing already.</p> <p>Geovision Support: did you disable the firewall?</p> <p>Geovision Support: are you running Geovision 8.12?</p> <p>Customer: no i did not disable the firewall how?</p> <p>Geovision Support: Go into the windows control panel and select classic view on the left, then select windows firewall</p> <p>Customer: it is disabled, it says your computer is not protected.</p> <p>Geovision Support: are you running version 8.12 of Geovision?</p> <p>Customer: how do I know? I have a 16 camera system.</p> <p>Geovision Support: one sec. let me see...</p> <p>Customer: it lets me highlight mpeg4 encoder viewer then i click select, next page is the problem i cant select dsl it does not highlight and i cant select multiview.</p> <p>Geovision Support: in your Geovision system click on the system button (the one with a hammer and screw driver), then select version information.</p> <p>Customer: right know I am at a remote location but give me info and I will change the system right.</p> <p>Geovision Support: if you are not on version 8.12, vista will not work and you need to upgrade. You can get instructions on upgrading here: <a href="http://www.cctvcamerapros.com/Geovision-Software-s/115.htm" rel="nofollow">http://www.cctvcamerapros.com/Geovision-Software-s/115.htm</a></p> <p>Geovision Support: please let us know if you need anything else.</p> <p>Customer: thank you</p> <p>Geovision Support: Your Welcome. </p>