Gustavo,

If you are able to access on your local network but not remotely over the Internet, then most likely one of the following is the problem:

• Your port forwarding is not setup correctly
• Your modem has a firewall that needs to be disabled
• You are using DSL with a separate router and your DSL modem is not properly bridged

To setup your port forwarding, you must know what ports your DVR uses and you can refer to these instructions:
http://www.cctvcamerapros.com/Internet-Surveillance-Setup-s/156.htm#port-forwarding-setup

If you are using DSL and you need to find out if there is a firewall or if your DSL modem needs to be bridges to your router, you should contact your service provider.

Please let us know if we can help further.

Sincerely.
-Mike

I currently own the dvr h.264, and it is not possible to access the dvr from a remote location using the cms software 2.18.10.
What would you recommend that i do? I can access the dvr perfectly well within the local network
Thanks
Gustavo