New users cannot connect to Geovision system

(5 posts)

glovern
Member

Hi,

We upgraded our PC and card from GV600 to GV800 and now all new users are unable to view camera's remotely and only get a message saying 'Please refresh to install ActiveX components'.

All existing users are still able to view camera's remotely!

Please help.

Thanks Nik

Posted 8 months ago #
JCHaldas
Administrator

Hello Glovern,

You will need to download and install the active x control once prompted. If you are having issues you can download the codec here http://www.usavisionsys.com/forums/viewforum.php?f=3

Thanks James

Posted 8 months ago #
glovern
Member

Hi James,

Thankyou for your reply.

The problem is that for new users there is no prompt to download the ActiveX controls. I have adjusted the security settings in IE but still no prompt. My guess is that it must be something to do with the PC which controls the webcams but I cannot figure out what to change!

Thanks Nik

Posted 8 months ago #
glovern
Member

The Geovision software is V8.0.0.0 and the codecs on the link above are for later version of software. Also, I have another PC which will download the OCX software but the ActiveX refresh message is still dispplayed.

Do you think we should upgrade the software on the PC to V5?

Posted 8 months ago #
JCHaldas
Administrator

Hello Glovern,

I would definitely recommend upgrading to v8.5.

Thanks James

Posted 8 months ago #

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