Unhappy with Lorex Surveillanc DVR System

Security Camera & Surveillance System Support Forum » Surveillance System Planning Questions

(2 posts)

Mike Haldas
CCTV Camera Pros Co-Founder

A customer recently contacted CCTV Camera Pros via email with the following problem:

I currently have a 16 ch Lorex DVR, and I hate it more than words can describe. The PC software is awful, and controlling the playback, etc, has to be done through the panel and it is making me crazy.

I am a system builder, very comfortable with computers. I would prefer to build a Windows based system that gives me the ability to email, set alerts, ftp video offsite, monitor via web interface, etc. I’m comfortable with Linux too if that makes a difference.

I have some pretty decent network cameras, so I think all I would need is 2 four channel input cards and the software. Any recommendations of what software package and what input cards I could use?

Do you have the software you sell installed at a demo site?

CCTV Camera Pros Email Response:

Keith,

Thank You for contacting CCTV Camera Pros. I am sorry to hear that you are not happy with your current Lorex DVR system. We do not carry Lorex but have heard many similar complaints over the years. The NUUO DVR cards and NUUO IP cameras software that CCTV Camera Pros supplies is an excellent choice for greater video and software quality that what is typically available in inexpensive stand alone DVRs. This is a Windows solution. You can find more information and watch some demonstration videos of the NUUO software and DVR cards on our website here:

http://www.cctvcamerapros.com/NUUO-Surveillance-Systems-s/296.htm

If you would like to setup a time that I can give you a demonstration, please email me at mike@cctvcamerapros.net. We do have a system that you can log into for a demo by appointment.

Please let us know.

Sincerely.
-Mike

CCTV Camera Pros - A US Veteran Owned Business
Home, Business, and Government Video Surveillance Systems
Federal Supplier Cage Code: 4VTG3
Toll Free: 888-849-2288
http://www.cctvcamerapros.com/

Posted 1 year ago #
jwoggon
Member

I have to agree with Keith. I don't usually post on forums, but Lorex almost caused the death of my five month old son, so I want other people out there to know that they should stay away from purchasing CCTV's from Lorex.

I bought my first Lorex product from Costco; it was a little white handheld monitor with a cradle and two cameras. It cost about $150. Within one month, the cradle broke, and my wife & I had to return it. We decided to upgrade to the $300 model.

We noticed problems with it from the start. It was supposed to have a sensor, so that when noise or motion occurred within the field of view of a camera, it would turn on and notify us. It didn't. The $300 sensor just sat there, blank. My wife would then run up to me and say, "Didn't you hear him crying?" I had the monitor right in front of me!

We didn't think much of it, just said, "yeah, we need to return this POS," and put it on the to-do list. But then one night, our son Gabriel sat up for the first time, leaned forward, and landed headfirst in a pile of pillows. He might have suffocated, and the Lorex system notified us of nothing.

My wife was furious, and contacted Lorex. They informed us that our product had been an "open box" item, and had been returned before. So, they obviously sold us a returned, defective item as brand-new and charged us full price. The customer service rep was rude and unhelpful, even as my wife described how our son might have died because their product failed to work properly.

There are plenty of CCTV products out there. Don't choose Lorex. They sold us a faulty product as brand new, their customer service is awful, and, as a concerned father, the risk of death/injury is very real. If you care about what your CCTV is monitoring, don't choose Lorex!

Posted 7 months ago #