Zavio IP Camera Installation on Mac

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January 14, 2010 at 6:30 pm #31031
Mike Haldas
Keymaster
The installation software included on the CD, including the intelligent IP installer, that comes with Zavio IP cameras is for Windows only, but Zavio IP cameras work with Mac computers using the Safari web browser. So, many of CCTV Camera Pros Mac customers run into trouble when trying to install a new Zavio camera and they only have MACs and no PCs available to work from.

CCTV Camera Pros has tested and documented the following setup process for Zavio cameras when using a MAC computer.
1. Instead of using the IP installer that ships with the Zavio cameras, download and install the following IP installer program on your MAC: IP scanner for MAC. The program needs to be downloaded, unzipped and installed. Note: This program is free to use on small networks and will only display up to 6 IP devices discovered on your network.
2. Once the MAC IP scanner is installed on your MAC, open the application and click the start button in the lower right hand corner of the screen.
3. The IP scanner will begin scanning your network for IP devices. When your Zavio camera is found, you will notice that a device is found that starts with the name "Zavio-". Make note of the IP adddress assigned to the camera.
4. Open the Safari web browser, and type in the IP address you noted above in the address / URL field and press return / enter. As the camera screen loads, you may be prompt to download a java applet. Confirm that it is OK to download.
5. Once the screen fully loads, you should see a live view of the IP camera as well as access to all of the camera settings and controls menu on the left side of the screen.
Please post any questions about installing Zavio IP cameras using a MAC to this forum thread.

Thanks.

-Mike
January 16, 2010 at 4:44 pm #31949

Anonymous
Inactive

Mike,

Thanks for the advice. I followed your directions and am stumped because the IP scanner found the camera as "unidentified hidden device". I typed in the IP address on safari and entered with the user name and password. I thought that at this point there would be no problem, but no feed is shown. The camera is not shown either. Additionally, bonjour shows nothing. Can you help? Thnaks

Dan

January 17, 2010 at 2:22 pm #31950

Anonymous
Inactive

Mike,

I have been fooling around with the camera, and here is where I am at. When I enter the IP address in safari I can see four boxes on the left. The language box, a settings box, a user box and camera icon box. When I click on the settings box I am brought to the web page that has in the middle "surveillance Tech.Innovator" with three arrows above it. There is no video anywhere. The lights on the camera indicate power and a connection to the network. Now what?

Thanks

Dan

January 17, 2010 at 2:23 pm #31951

Anonymous
Inactive

By the way, the camera is recognized as "Zavio" and the manufacturer shows up as well.

January 17, 2010 at 9:57 pm #31952

Mike Haldas
Keymaster

prnopt,

I have a feeling that your camera does not have the latest firmware which is required for MAC and iPhone access. Can you please email me your orderid and/or first and last name the order was placed under so that I can provide you with the latest firmware?

Thanks.

-Mike, mike@cctvcamerapros.net

January 18, 2010 at 1:46 pm #31953

Anonymous
Inactive

Sure, order id # 8813

My name is Daniel Plaut

January 18, 2010 at 3:10 pm #31954

Anonymous
Inactive

I went to Zavio's site and downloaded the firmware for my camera. Stuffit cannot open the file due to ,"The file "/Users/danielplaut/Desktop/3500.F210A.03P5.bin" does not appear to be compressed or encoded. It is advised that you obtain further information about the contents of this file from the sender or provider of the file."

This thing is driving me crazy

February 9, 2010 at 5:34 pm #31955

Anonymous
Inactive

I just bought the Zavio F312A, because it has mac support. I have 3 macs, 2 macs have 10.6 and 1 has 10.4. The old mac i can view my camera, but i got errors on the 10.6 macs because of a java problem. My macs are up-to-date ande the java site does not have any new updates for me. Is this a common problem

sorry for my bad english

February 9, 2010 at 9:07 pm #31956

Anonymous
Inactive

i found the solution. You must run safari in 32 bits mode

go to safari.app and get info

change to 32 bit mode

en start safari again

February 10, 2010 at 3:40 pm #31957

Mike Haldas
Keymaster

Onem,

Thank You for posting the solution that you can get Zavio cameras working on Snow Leopard by running safari in 32 bit mode. I did not know that you could do that and it is great information for other users.

By the way, if you are a iPhone user, CCTV Camera Pros developed a free app, the iCamViewer, that is compatible with Zavio cameras. You can see more information and download the app for free here:

https://www.cctvcamerapros.com/CCTV-Camera-iPhone-App-s/362.htm

Thanks again.

-Mike

May 30, 2011 at 10:25 pm #31958

Anonymous
Inactive

Hi Mike,

i have Zvio 210A installed at my place,

i can view on my iphone. i cant hv 2 way audio communication from iphone ( from pc i can) can u guide me on this,how can i have a 2 way audio from iphone or ipad !!

thx in adv

June 2, 2011 at 12:22 am #31959

Mike Haldas
Keymaster

sekhar210,

Two way audio is not supported from iPhone.

June 19, 2011 at 2:59 pm #31960

Anonymous
Inactive

I'm struggling to set my camera up on my Mac. I installed the IP Scanner software as described above. But then realised I hadn't added the camera to my network.

I got myself a cable and plugged the camera into my router. I've added the camera and given it a fixed IP address. I've rebooted the router and the camera still shows up in my list.

Next I tried the IP address as the URL and sure enough can get a window up, but there is no picture. I get three options down the left hand side, one with a tick, one with a person shape, and a camera icon.

Selecting the tick takes me to a setting.htm page but with no options. Selecting the person icon does nothing. Selecting the camera icon brings up four slider bars.

I've taken note of what other comments have said, I've opened Safari in 32 bit mode, and can't think of anything else to fiddle, tweak, or otherwise alter. H E L P !!!!!

June 20, 2011 at 1:20 pm #31961

Mike Haldas
Keymaster

Hello Robnhull,

Have you tried updating the firmware? You can do so here https://zavio.com/

If that does not work you may want to try running the camera using the JPEG stream instead of the MPEG4.

Last try loading the camera back to its factory defaults.

Thanks James

October 21, 2011 at 11:54 am #31962

Anonymous
Inactive

Hi

I have Zavio D610A, I can view it on safari on my MACbook intel Leopard 10.5, and can not view it on safari from my other Macbook pro Intel Snow Leopard 10.6 Or from Firefox on the same computer, I have try turning the 32 Bit, but it did not work out.

I noticed that the rest of the view page appear but the java it self start the progress and The I get a withe page with the Zavio menu on the left.

Any help will be grateful, Thanks

January 10, 2012 at 6:12 pm #31963

Mike Haldas
Keymaster

Miros,

Please check to make sure you have the latest firmware installed.
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