BIPRO-S600VF12 no color image in daytime

This topic contains 5 replies, has 0 voices, and was last updated by  djp1n 6 years, 8 months ago.

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  • #31123

    djp1n
    Member

    I have a BIPRO-S600VF12 camera since June of this year.

    There has been around four occasions where there is no color image after all night at B&W. The solution has been to reset the camera.

    When I do this I hear a click, I am assuming the notch filter is is moving and the camera resets. Today I have no color image and when I reset the camera I hear no click and the image is still B&W.

    I am thinking this camera is defective; are there any configuration problems with factory default?

    Have there been any other reports of this problem?

    What is the recommended solution?

    Thanks

    #32068

    Mike Haldas
    Participant

    djp1n,

    Thank You for reporting this issue on the CCTV support forum. I am sorry to hear that you are having some trouble with your surveillance camera. This is the first case of this that has been reported to us on a BIPRO-S600VF12 camera. Based on what you described, it sounds like the IR cut filter is not properly being reset and shifting back to day time color mode when it should. Can you please let me know what power supply you are using with this camera? Also, if you have another power supply that you can test with, I recommend testing with another power supply as it may be a bad power supply.

    If you continue to have problems, I recommend that you send the camera back to us so that we can test. Your camera is under warranty, so if it ends up being defective, we will replace it for you at no charge.

    Please let us know if you have any other questions and if you need to send the camera back for testing and possible warranty replacement.

    Sincerely.

    -Mike

    #32069

    djp1n
    Member

    Thanks Mike for the quick response. I had successfully reset the camera today. Like I said before, this problem occurred around four times, but this last time the failure had occurred again after only a few days. I only have one power supply for this cameras rating; it is the PSPRO-12vdc1.5amp Regulated Single Power Supply 12 Volt 1.5 Amp-1500mA. All my other cameras use 12vdc1.0amp power supplies. I do not think it is the power supply, because I have not seen any other problems. I will order another power supply to check this out as you recommended, at least I will have a spare. Please advise if there is a different recommended power supply. I do have an extra PSPRO-12vdc1amp Regulated Single Power Supply 12 Volt 1 Amp-1000mA if this is good enough to use. The spec sheet recommends a 1500ma power supply so that is what I am using.

    Aside from this issue the camera works great. I do not use the IR beam at night, because I have enough ambient light from other sources. It is amazing how low light sensitive this camera is. The great range of 2.8mm-12mm vari-focal allows for huge flexibility in camera placement. Thanks again for your help.

    #32070

    Mike Haldas
    Participant

    djp1n,

    The 1.5 amp is what we recommend for that camera. You can test with the 1 amp, but it may be a little underpowered with the IRs on. If you are not using the IRs, then the 1 amp will definitely be ok for testing.

    Please let me know the outcome.

    Thanks.

    -Mike

    #32071

    djp1n
    Member

    The latest news on my camera after using another power supply is basically the same results. In the last couple weeks, things were going well until this Sunday.

    Again, resetting to factory default resolve the problem. Monday morning came, and it seems the notch filter has not moved so the image is in BW today. It looks like the camera needs to be checked out. Can you please advise how to take care of this problem, and who else I need to contact? Thanks Mike

    #32072

    Mike Haldas
    Participant

    djp1n,

    Sorry you are still having trouble. Thank You for testing the cable and power supply. Please request an RMA so we can get the camera back from you for warranty repair or replacement. You can make the return request here:

    http://www.cctvcamerapros.com/RMA-s/99.htm

    We will process the testing for you quickly.

    Thank You.

    -Mike

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