NUUO 4016 Card Video Playback Stopped Working

NUUO Support,

We had the following support chat this morning with a customer that purchased a NUUO 4016 card from us:

simon:

I have the Nuuo 4016 Pci, I cant get playback to work. Operating software xp sp3. It used to work. Is it possible that one of windows updates is not compatible with the Nuuo sofware?

Customer Support:

Hi Simon. It is possible. Did you just run an update? Where any other changes made on the PC like other new software installed?

simon:

No I did not install any software. The update happen about 2 weeks ago, but i did not use the playback until now.

Customer Support:

OK. I will need to get a list of the hardware that you used to build the PC.

Customer Support:

I am going to open up a case on our forum right now. I will send you instructions on how to get all of your system information to add to the case and I will ask NUUO support to help. Did you make sure that your system met all of the hardware compatibility requirements when you built the PC?

simon:

Yes, and everything worked fine for a while.