How to Document False Alarms from AI Security Camera Events

Home › Forums › Viewtron Security Camera Systems Support › AI Security Camera Software › How to Document False Alarms from AI Security Camera Events

  • Your feedback plays a key role in improving the accuracy of Viewtron’s AI detection. Reporting false alarms helps us identify how the system is interpreting specific scenarios and where adjustments are needed.

    Each report allows our software development team to refine the system and deliver a more reliable experience for everyone.

     

    Here is how to document and report false alarms from AI Events:

    When documenting a false positive, there is a few things that we will need:

    • A Snapshot & Recording of the AI Event
    • The Model & Firmware Version of the recorder you are using
    • The Model & Firmware Version of the camera that recorded the false positive

    First, get the Snapshot & Recording of the event.

    This can be found by going to Start -> Intelligent Analytics.

    Then, you can search for your desired event by event type (1), date/time (2), and camera (3). Then, click Search.

    Step-by-step searching for AI Event in Intelligent Analytics

     

    When you find the false positive event, click it and then select the check-mark box on the top-right of the thumbnail.

    Then switch the viewport to Record. If you would like to, you can Adjust the duration of the recording. 

    Step-by-step event selection and export

    Now, insert a USB drive into the NVR.

    Then, click the Backup button and then select Backup Picture and Record. 

    Export the data to a place of your choosing on the thumb drive.

     


    Next, find the Model and Firmware for your Recorder.

    The Model (1) of your recorder can be found by going to:

    Start -> Settings -> System -> Information -> Basic

    The Firmware Version (2) of your recorder can be found by clicking the View button next to “About this machine.”

    The Model and Firmware of your Viewtron NVR/DVR can be found here.

     

    Finally, find the Model and Firmware Version of the camera that captured the false positive.

    The Model (1) and Firmware Version (2) of your camera can be found by going to:

    Start -> Settings -> Camera -> Edit Camera

    You may need to scroll to the right on the bottom scroll bar.

    Here is where to find the Model and Firmware for your camera

     


    Here’s how we would lay out the data based on the examples above:

    Camera: IP-A8D
    Camera FW: 5.2.3.23

    Recorder: VT-NVR-4
    Recorder FW: 1.4.13.850