Home > CCTV Security Camera & Video Surveillance System Forums > Remote Internet Viewing Setup > Can't access webcam or too slow to access. > Re: Can't access webcam or too slow to access.
What type of Internet connection do you have? If you are using a DSL connection, call your ISP and make sure that your modem is properly bridged and that there are no firewall settings in your modem that need to be disabled. Also, if you are using a DLS connection that uses PPPOE Point-to-Point Protocol over Ethernet), you need to make sure that your DSL PPPOE settings are programmed into your router.
If you are not using DSL, you should call your Internet provider at this point anyway and tell them that you are setting up remote access to your Geovision system and that everything works fine on your LAN. Ask them is there is something that they need to enable or disable to allow Internet traffic into your network. Ask them if there is any problem with you using port 80. If so, switch the Geovision webcam server to use port 8000 instead of 80 and switch your port forwarding setting from 80 to 8000 also.
Here are our Geovision webscam server setup instructions in case you need to reference them, but it sounds like you did all of this already.
I hope that this helps.