Home > CCTV Security Camera & Video Surveillance System Forums > Remote Internet Viewing Setup > IPAD DVR viewer configuration > Re: IPAD DVR viewer configuration
I am not familiar with those apps but the concepts to setup remote access to a most surveillance DVRs is the same.
What you are describing is a common problem that you can read more about here:
Please use our check open port forwarding tool to make sure that port 101 is properly forwarded on your router.
Make sure that when you access from outside your network, you are using the Internet gateway address of your modem's Internet connection. Go to this page from a computer that is connected to the same network as your DVR.
Please note that both of these tools and more are also available on the CCTV Camera Pros mobile app for iPhone, iPad, and Android. They can be downloaded for free here:
iPhone & iPad app: