Can't access Zavio F312A via 3G or internet

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March 20, 2010 at 3:22 am #31060

Anonymous
Inactive

Hello,

I am having trouble accessing the Camera feed unless I am at home on my own network. The camera is set up for wireless use and functions great at home. I can use Safari 4 in 32 bit mode and access the video. Also, my iphone works great as long as it is using my WiFi. As soon as it switches to 3G when I leave the house it will no longer function. I tried both using Safari and Icam Viewer. I am sure there is something I need to do to allow internet access but can not figure it out. Any advice would be much appreciated. I was also hoping to be able to give an IP address to my Mom in Cincinnati so she could peek in on the Grandkids.

Thanks!

March 21, 2010 at 12:11 am #32020

Mike Haldas
Keymaster

PHowell,

In order to access your camera remotely either from our iCamViewer or directly from the Safari (or other) web browser, you must setup port forwarding to your camera. Please take a look at the port forwarding instructions on this page:

https://www.cctvcamerapros.com/Internet-Surveillance-Setup-s/156.htm

After you setup port forwarding, to access your cameras from outside of your local network (LAN) you must use the WAN IP address of the location of your camera, which is the IP address of your internet connection. You can lookup this address by using our IP address lookup tool here:

https://www.cctvcamerapros.com/Get-IP-Address-s/174.htm

Last, if your internet connection uses a dynamic IP address (which means your ISP can change it from time to time) you will want to use a dynamic dns service so that you can enter a hostname instead of an IP address when you access remotely. The DynDns service keeps track of when your IP address changes and you never need to worry about it. You can read more about this here:

https://www.cctvcamerapros.com/Internet-Surveillance-Setup-s/156.htm#dynamic-dns-setup

If your Internet connection has a static IP address, you can just use the IP all the time and you do not need to use DDNS.

Please let us know if we can help further.

Sincerely.

-Mike

March 21, 2010 at 2:35 am #32021

Anonymous
Inactive

Mike,

Thanks very much for the info. I will give the port forwarding a try soon.

One more question. I hooked up a speaker today to the camera. The only problem is the audio is very choppy and almost impossible to understand. Is there a way to adjust any audio settings that could help with this problem?

Finally Mike, I emailed you a couple days ago requesting the latest firmware. I have downloaded the latest from the Zavio site, but strange enough, they do not work on this camera. Do you all have any firmware more recent than LM.1.6.16.03 created on Oct 6 of 2008. The firmware on the Zavio site is from 2009, but again, it does not load properly on this camera.

Thanks,

PHowell

May 1, 2010 at 5:52 pm #32022

Mike Haldas
Keymaster

PHowell,

I believe that we spoke on the phone or via email and resolved all of these issues. If they are not resolved, please let me know.

Sincerely.

-Mike

May 8, 2010 at 9:05 pm #32023

Anonymous
Inactive

I am having the same problem. I use Verizon Fios for my provider and they gave me a router that is not on your list so I still don't know how to do the port forwarding thing. I also don't know if it's a dynamic IP address.

I looked on the back of the router provided by verizon and it says Actiontec. I assume that is the brand name. Can you tell me how to do port forwarding on this? And if Verizon Fios uses a dynamic IP address? Thanks,

May 10, 2010 at 11:31 am #32024

Mike Haldas
Keymaster

gppazzia,

I found these instructions on how to do port forwarding on Actiontec routers:

https://portforward.com/english/routers/port_forwarding/Actiontec/MI-424-WR/Echolink.htm

I hope that this helps you.

May 10, 2010 at 3:08 pm #32025

Mike Haldas
Keymaster

gppazzia,

I also found a video on the verizon fios https://www.youtube.com/watch?v=vgHRe49a7xg

Also weather you have a stactic ip address or dynamic, you might want to call your isp to confirm but all of the verizon fios routers that i dealt with are dynamic ip addresses.

Thanks James
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