New users cannot connect to Geovision system

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September 19, 2011 at 1:07 pm #31327

Anonymous
Inactive

Hi,

We upgraded our PC and card from GV600 to GV800 and now all new users are unable to view camera's remotely and only get a message saying 'Please refresh to install ActiveX components'.

All existing users are still able to view camera's remotely!

Please help.

Thanks Nik

September 19, 2011 at 7:19 pm #32280

Mike Haldas
Keymaster

Hello Glovern,

You will need to download and install the active x control once prompted. If you are having issues you can download the codec here https://www.usavisionsys.com/forums/viewforum.php?f=3

Thanks James

September 20, 2011 at 7:57 am #32281

Anonymous
Inactive

Hi James,

Thankyou for your reply.

The problem is that for new users there is no prompt to download the ActiveX controls. I have adjusted the security settings in IE but still no prompt. My guess is that it must be something to do with the PC which controls the webcams but I cannot figure out what to change!

Thanks Nik

September 20, 2011 at 10:30 am #32282

Anonymous
Inactive

The Geovision software is V8.0.0.0 and the codecs on the link above are for later version of software. Also, I have another PC which will download the OCX software but the ActiveX refresh message is still dispplayed.

Do you think we should upgrade the software on the PC to V5?

September 20, 2011 at 7:37 pm #32283

Mike Haldas
Keymaster

Hello Glovern,

I would definitely recommend upgrading to v8.5.

Thanks James
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