NUUO 4016 Card Video Playback Stopped Working

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  • #30974

    Mike Haldas
    Keymaster

    NUUO Support,

    We had the following support chat this morning with a customer that purchased a NUUO 4016 card from us:

    simon:

    I have the Nuuo 4016 Pci, I cant get playback to work. Operating software xp sp3. It used to work. Is it possible that one of windows updates is not compatible with the Nuuo sofware?

    Customer Support:

    Hi Simon. It is possible. Did you just run an update? Where any other changes made on the PC like other new software installed?

    simon:

    No I did not install any software. The update happen about 2 weeks ago, but i did not use the playback until now.

    Customer Support:

    OK. I will need to get a list of the hardware that you used to build the PC.

    Customer Support:

    I am going to open up a case on our forum right now. I will send you instructions on how to get all of your system information to add to the case and I will ask NUUO support to help. Did you make sure that your system met all of the hardware compatibility requirements when you built the PC?

    simon:

    Yes, and everything worked fine for a while.

    #31830

    Mike Haldas
    Keymaster

    This customer is going to run nsinfo32 on his system and email us the hardware configuration.

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