NUUO titan won't see hikvision cameras.

Hi,

My NUUO Titan NVR will not see my Hikvision IP cameras.

I called my supplier and they said that the search tool will not find them during setup for some reason so I installed them by manually adding the settings.

I can view IP cams at the same time through the Hikvision software using the same IP information and username and password so they appear to work fine but the Titan NVR will not see them.

Does anyone have any idea where I can get in touch with someone who can help me. I live in Australia so calling someone in the States is something I would like to avoid as I don't know how much it will cost. But I guess I mite have to unless I can find someone with the answer online.

Pleasse help.