Re: dvr h.264 and central management software 2.1.8.10

Gustavo,

If you are able to access on your local network but not remotely over the Internet, then most likely one of the following is the problem:

• Your port forwarding is not setup correctly
• Your modem has a firewall that needs to be disabled
• You are using DSL with a separate router and your DSL modem is not properly bridged

To setup your port forwarding, you must know what ports your DVR uses and you can refer to these instructions:

https://www.cctvcamerapros.com/Internet-Surveillance-Setup-s/156.htm#port-forwarding-setup

If you are using DSL and you need to find out if there is a firewall or if your DSL modem needs to be bridges to your router, you should contact your service provider.

Please let us know if we can help further.

Sincerely.

-Mike