Home > CCTV Security Camera & Video Surveillance System Forums > Remote Internet Viewing Setup > DVR Password Fails for Remote Access > Re: DVR Password Fails for Remote Access
I am sorry to hear that you are having trouble. If your remote internet access to your DVR is working locally on your LAN as you described but not working remotely over the Internet, then the problem is with your port forwarding and firewall preventing you from accessing from the Internet.
Please follow these instructions step by step:
If you are still having trouble, please call us at 888-849-2288 and have your order ID or the first and last name that your order was placed using.