Home > CCTV Security Camera & Video Surveillance System Forums > Stand Alone DVR Support > iDVR-E Series > Remote viewing Connection Error > Re: Remote viewing Connection Error
Sorry to hear that you are having trouble. In case you are not aware, the iDVR comes with a lifetime support direct from CCTV Camera Pros as long as you purchased the DVR from us.
I do not see any orders in our system under your email address, but maybe you used a different one than the forum registration.
Please email us at firstname.lastname@example.org with any one of the following.
1) Your orderID
2) The email address used for your order
3) The name and complete billing or shipping address for your order
As long as we can verify that you have a genuine iDVR from us, we will gladly login remotely to the network that your iDVR is on and re-configure remote access for you. We can do this Monday through Friday from 9:00am to 5:30pm EST.
Please let us know if we can help further.