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September 14, 2009 at 5:53 pm #30990AnonymousInactive
JPEG H.264 Dual Codec Surveillance DVR –
will work for about 1 month at a remote location, then unit fails to allow access from a remote computer and needs to be reset. Have tried changing ips, changing dynamic to static and back, changed routers, etc… still no luck. please help!!!September 16, 2009 at 1:12 am #31859Mike HaldasKeymaster
Below is the recommendation from the DVR manufacturer:
Here are a few tips to follow when using the network on the DVR:
Lets be sure that the customers clicks "Disconnect" before closing any instances of the client software.
Ask your customer if they are doing the remote connection from a wired line or wireless connection, wireless connections can drop or timeout before you have the chance to properly disconnect and end the session.
When using Transmitter, make sure that the bitrate set in the "SETUP" part of the Transmitter is less than or equal to the actual connection bitrate, usually the default bitrate is 500Kbps and most bitrate connections are around 200Kbps from a remote location. Having the SETUP bitrate higher than the real bitrate connection speed can lead to network bottlenecks and timeouts. Our office machine has these settings:
Also, have your customer do a speed test at the DVR location (http://www.speedtest.net) and check the upload speed, you customer should have at least a consistent 384Kbps upload at the DVR location for the remote connection to be practical.
Finally, check the firmware for the DVRs that are giving you problems, if the Dual Codec DVR has a firmware older than 1.34 then update to the version 1.34.
Please remember that we also need to isolate all other factors by connecting the DVR directly to a PC with a crossover cable and connect for an extended periods of time to see if we can duplicate the network problems. Our office dual codec has firmware 1.34 and network wise is rock solid (never disconnects).
Please let us know if this helps.
-MikeSeptember 21, 2009 at 10:44 pm #31860AnonymousInactive
I have changed the bitrates and advised them to always "diconnect" hopefully this will help. Is there a way to check the firmware from a remote location? I don't want to drive all the way up to this location just for that… and telling them to do it will not be easy…September 28, 2009 at 5:55 pm #31861AnonymousInactive
They are still having issues. any other suggestions?October 4, 2009 at 11:42 am #31862Mike HaldasKeymaster
We will check this week to see if you can check the firmware version from a remote location.
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