Not having much luck here (iDvr E16)

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  • October 5, 2013 at 12:50 pm

    Hello all.

    I’m having a real tough time getting this iDVR E16 working past displaying the cameras that are connected to it. I can’t connect to it with my phone, I cant connect to it on a Mac, I can’t connect to it on a WinPC, I cant configure email alerts since theres no shift key to gain access to symbols for the password, I cant update the firmware (assuming of course that it needs to be updated)

    And I’m traveling for two weeks starting tomorrow. I really wanted to get this thing up and running before I left too. 🙁

    I have set the device to a static IP and opened the correct port for external viewing. Of course that means nothing that this point since I can’t get internal viewing (on the same network) to work.

    I’m being driven bananas by this thing!

    October 5, 2013 at 3:05 pm

    I’m seriously considering returning this device. Its not working anywhere near as advertised and the online support is less than weak.

    I’ve managed to configure other stand alone DVR’s and PC based DVR’s over the years and this one is defying me at all turns.

    two thumbs way down so far….

    October 6, 2013 at 2:10 pm

    gamefixer,

    I am one of the managing partners of CCTV Camera Pros. I am really sorry to hear that you are having trouble. Normally we only monitor our forum during regular business hours but I really hate to see customers stuck. Let me try to point you in the right direction.

    I will give you a phone call in a minute to touch base. If I can not get you up and running from home, I will have one of our techs make your technical support case the first that they get to Monday morning (tomorrow).

    Please be assured that we 100% back all of our iDVRs with lifetime customer support and we will get you up and running.

    In case you do not already know about this page. The iDVR support page covers most topics with step by step instructions.
    https://www.cctvcamerapros.com/iDVR-Support-s/365.htm

    Thanks for your patience.

    Sincerely.
    -Mike Haldas

    October 6, 2013 at 2:18 pm

    Matt,

    I just left you a voice mail. I will be sending an email to James and I will copy you. James will make sure that your support case is top priority tomorrow morning.

    I sincerely apologize for any inconvenience.

    If you need to reach me to discuss further, you can at 1-561-433-8488, ext 86.

    Sincerely.
    -Mike Haldas