SuperLive Plus Mobile App Bug Report

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  • How do I send a bug report from the SUPERLIVE PLUS mobile app when something is wrong on iPhone or Android?

    SUPERLIVE PLUS is the remote viewing app for Viewtron security camera DVRs, NVRs, and IP cameras. When the app misbehaves (crashes, failed connections, missing features, odd UI), a built-in bug report helps Viewtron R&D reproduce the issue. Fixes are usually included in the next app update.

    1. Open About in the app

    On your phone or tablet:

    1. Open the SUPERLIVE PLUS app.
    2. Go to Settings > About.
    3. Confirm you are looking at the About screen (app name, current version, and device OS are listed here).

    Take a snapshot of this About page. Support needs that screenshot along with the bug report.

    2. Enable User Experience Program and open Bug Report
    1. On the About screen, tap User Experience Program.
    2. Enable the User Experience Program if it is not already on.
    3. Open Bug Report.
    4. Use the app normally and let the problem happen a few times so the report can capture it.
    5. Tap Send Bug Report.

    When the app shows a QR code for the report, send that QR code to support@viewtron.com (photo or screenshot of the QR is fine), and include the About page snapshot from step 1.

     

    3. What to include when you email support

    • The About page snapshot (version + device).
    • The bug-report QR code from Send Bug Report.
    • A short description of what you were doing when it failed (live view, playback, push alerts, adding a device, and so on).
    • Whether it happens on Wi-Fi, cellular, or both.

    Quick checklist

    • Settings > About > User Experience Program > Bug Report.
    • Reproduce the issue a few times, then Send Bug Report.
    • Email the QR code plus the About snapshot to support@viewtron.com.

    Related

    Questions on a live Viewtron install? Email support@cctvcamerapros.net or call / text 1-561-433-8488.